I’ll buy a RSV4 when you buy a RS660 Extrema, deal?I've already got my work cut out convincing @Hades' wife to let him buy a bike, adding you to the list is small change
*cough*
Aprilia RSV4 | sc project sound exhaust rev
Aprilia RSV4 with an SC Project Exhaust!More Videos: www.youtube.com/meddesfollow us on facebook:https://www.facebook.com/DieReifenkillerhttps://www.facebook...youtu.be
UK customer service stories
- Thread starter Stu999
- Start date
LOLI've already got my work cut out convincing @Hades' wife to let him buy a bike, adding you to the list is small change
*cough*
Aprilia RSV4 | sc project sound exhaust rev
Aprilia RSV4 with an SC Project Exhaust!More Videos: www.youtube.com/meddesfollow us on facebook:https://www.facebook.com/DieReifenkillerhttps://www.facebook...
Soldato
I've been trying to setup an export tariff with Scottish Power since May last year.
I've gone through all the many steps of sending all of the certificates registering all the meter numbers etc etc, logging on to their portal to upload and register bank details, submitted a meter reading and nothing.......
I emailed them about 2 months ago, got a generic response. Chased a month ago.... nothing.
Now chasing them again with the threat of the energy ombudsman.
Beyond useless.
I've gone through all the many steps of sending all of the certificates registering all the meter numbers etc etc, logging on to their portal to upload and register bank details, submitted a meter reading and nothing.......
I emailed them about 2 months ago, got a generic response. Chased a month ago.... nothing.
Now chasing them again with the threat of the energy ombudsman.
Beyond useless.
e.on next is a good one at the moment...
Moved in 14 months ago. E7 meter with teleswitch in new house. Had to get new smart meter to comply with the terms of the ported tariff. Guy comes and says can't install one, not qualified to move wires which would need moving.
Left things for a while - Ask for E7 meter and teleswitch to be removed as per requirements of the upcoming changes in 2024 and I had removed the night storage heaters and changed the Elson tank to a new on demand hot water system, so E7 no longer needed. Get told they won't do it. I point out the issue of the national teleswitch signal turn off. More arguments... convince them they are obliged to do it. e.on try and charge me £160. Argue more, they agree they have to do it, ask me for dates they can fit it. Dates given. Hear nothing more and then they ghost me for over a month.
So raise to ombudsman. Heard back within a week saying they will fit a new meter and offer £50 compo. Appointment booked, having provided videos and photos of the cupboard where the meter is and having explained what happened the first time. Guy turns up.... "I can't do this mate, I can't touch those wires, you need our technical specialist team". So basically back in the same position of 12m ago. Apparently they will send someone to sort it, but just back in the same position as a year ago.
They are utterly pathetic. There are other things as well in the background to do with lack of billing, issues with direct debits and barriers to getting a new tariff when the ported one had ended.
I have unfortunately had to lock in with them for another two years due to not being able to find anything cheaper, but they are well and truely horrendous and the customer services have no idea what they are doing.
Moved in 14 months ago. E7 meter with teleswitch in new house. Had to get new smart meter to comply with the terms of the ported tariff. Guy comes and says can't install one, not qualified to move wires which would need moving.
Left things for a while - Ask for E7 meter and teleswitch to be removed as per requirements of the upcoming changes in 2024 and I had removed the night storage heaters and changed the Elson tank to a new on demand hot water system, so E7 no longer needed. Get told they won't do it. I point out the issue of the national teleswitch signal turn off. More arguments... convince them they are obliged to do it. e.on try and charge me £160. Argue more, they agree they have to do it, ask me for dates they can fit it. Dates given. Hear nothing more and then they ghost me for over a month.
So raise to ombudsman. Heard back within a week saying they will fit a new meter and offer £50 compo. Appointment booked, having provided videos and photos of the cupboard where the meter is and having explained what happened the first time. Guy turns up.... "I can't do this mate, I can't touch those wires, you need our technical specialist team". So basically back in the same position of 12m ago. Apparently they will send someone to sort it, but just back in the same position as a year ago.
They are utterly pathetic. There are other things as well in the background to do with lack of billing, issues with direct debits and barriers to getting a new tariff when the ported one had ended.
I have unfortunately had to lock in with them for another two years due to not being able to find anything cheaper, but they are well and truely horrendous and the customer services have no idea what they are doing.
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I have identified the 2 issues that are impossible to resolve
Just leave and come to Octopus.
The wait can be terrible but when you get through at least they are competent. Always got things sorted for me with minimal fuss.
To keep with the car theme the OP has as anything related to cars is by far one of the worst and this is only some of mine:
Call up a car parts supplier for a rear caliper and get quoted £128 so I go down there and its one of the few times I did not check the amount on the payment machine got back into the car and check the reciept and its £196 so I go back in a question it and get a refund and the guy at the desk acts like I'm in the wrong and accuses me of some scam of swapping out the parts. Two customers had to get involed to say I was here about 5 minutes ago, got the refund and not gone there since.
Getting charged an extra 3 hours labour to replace a mid section of an exhaust and when I question why he didnt just cut it off he said the cutting tool was broken and when I explained you could've just called me and I would've taken it elsewhere and I also said as the extra cost in labour I could've just bought a new end of the exhaust.
Work needed to be done relating to the hand brake and the person who did the work snapped the clips on the centre console so now its all misaligned and out of shape and I got the oh its an old car excuse, they kept the car for about a week and put around 30 miles on it and the fuel light was on when I picked the car up the MOT had been passed 4 days before.
Car/tyre places that get very bitchy when you want to pay with card and not cash.
Call up a car parts supplier for a rear caliper and get quoted £128 so I go down there and its one of the few times I did not check the amount on the payment machine got back into the car and check the reciept and its £196 so I go back in a question it and get a refund and the guy at the desk acts like I'm in the wrong and accuses me of some scam of swapping out the parts. Two customers had to get involed to say I was here about 5 minutes ago, got the refund and not gone there since.
Getting charged an extra 3 hours labour to replace a mid section of an exhaust and when I question why he didnt just cut it off he said the cutting tool was broken and when I explained you could've just called me and I would've taken it elsewhere and I also said as the extra cost in labour I could've just bought a new end of the exhaust.
Work needed to be done relating to the hand brake and the person who did the work snapped the clips on the centre console so now its all misaligned and out of shape and I got the oh its an old car excuse, they kept the car for about a week and put around 30 miles on it and the fuel light was on when I picked the car up the MOT had been passed 4 days before.
Car/tyre places that get very bitchy when you want to pay with card and not cash.
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Soldato
What on earth has happened to customer service since COVID? It's as if everyone has given up?
Couple of ridiculous examples as of late:
I had an oil tank installed mid-December, paying the invoice a couple of days later and confirming via email. Yesterday he replies to said email from the 23rd December, asking when he can expect payment. I sent him a screenshot of the payment and the details I had for him on my banking app (which matched those on the invoice), and asked him to confirm he can see that I actually paid. No response today, and also rejected my phone call earlier. He missed several opportunities here 1) confirming he received payment in reply to my original email 2) replying to my evidence that I have paid, he's the one incorrectly chasing it, least he could do is reply and say "my bad", or "I've definitely not received it, can you contact your bank?"
Alfa Romeo dealership fixed an issue on my car that resulted in it breaking down, but I told them there was another separate issue. I get given the car back and you can tell they've rushed it because the positive terminal cover for the battery (located in the boot) was not placed back and was left loose in the boot, and the boot lining door to the battery wasn't put back in place. These aren't big issues as they're things anyone can place back, but just shows how little care they took. They gave the car back and the very next morning I had error warnings relating to the separate issue I told them about.
Parcel Farce driver just couldn't be bothered today so claimed he couldn't find the address, despite their own tracking having a pin drop that's literally on top of my house, on a street that's clearly sign posted. We've had zero issues with other deliveries. I would genuinely rather drivers had, and used, an option that says "Ran out of time", rather than entering an incorrect and lame excuse.
Couple of ridiculous examples as of late:
I had an oil tank installed mid-December, paying the invoice a couple of days later and confirming via email. Yesterday he replies to said email from the 23rd December, asking when he can expect payment. I sent him a screenshot of the payment and the details I had for him on my banking app (which matched those on the invoice), and asked him to confirm he can see that I actually paid. No response today, and also rejected my phone call earlier. He missed several opportunities here 1) confirming he received payment in reply to my original email 2) replying to my evidence that I have paid, he's the one incorrectly chasing it, least he could do is reply and say "my bad", or "I've definitely not received it, can you contact your bank?"
Alfa Romeo dealership fixed an issue on my car that resulted in it breaking down, but I told them there was another separate issue. I get given the car back and you can tell they've rushed it because the positive terminal cover for the battery (located in the boot) was not placed back and was left loose in the boot, and the boot lining door to the battery wasn't put back in place. These aren't big issues as they're things anyone can place back, but just shows how little care they took. They gave the car back and the very next morning I had error warnings relating to the separate issue I told them about.
Parcel Farce driver just couldn't be bothered today so claimed he couldn't find the address, despite their own tracking having a pin drop that's literally on top of my house, on a street that's clearly sign posted. We've had zero issues with other deliveries. I would genuinely rather drivers had, and used, an option that says "Ran out of time", rather than entering an incorrect and lame excuse.
Customer service is hidden behind an AI wall.
Then if you get a real person you can hear either
Pets in the background
Kids in the background
or some other background noise that shouldn't be there.
How come call centres never seemed so noisy? what options they have available seems severely limited whilst working from home and they always seem to be "waiting for something to load"
are they all working from idyllic villages in the middle of nowhere with 128kbps internet?
Then if you get a real person you can hear either
Pets in the background
Kids in the background
or some other background noise that shouldn't be there.
How come call centres never seemed so noisy? what options they have available seems severely limited whilst working from home and they always seem to be "waiting for something to load"
are they all working from idyllic villages in the middle of nowhere with 128kbps internet?
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