Unable to access ssd.

mzal · 28 Feb 2017 at 15:33

I am unable to access the ssd on one of my systems. It was the os disk but i just want to re format it now to use in another system. The problem is the data is somehow in raw format and i cannot get it to format into ntfs. I have tried it on a couple of systems and in an external enclosure but no joy. I get reports saying i/o error but that is it. I am not bothered about any data on the disk i just want to be able to use it again. I would be grateful for any suggestions on what to do.

jellybeard999 · 1 Mar 2017 at 21:31

Connect it internally try diskpart in the command line prompt.

https://technet.microsoft.com/en-us/library/cc766465(v=ws.10).aspx

Iirc the commands you need are list disk, select disk, clean, create partition and format or something along those lines.

ED209 · 2 Mar 2017 at 06:13

If no joy still could try a secure erase and see if that helps.

mzal · 9 Mar 2017 at 19:24

I have tried disk part and no joy. I then downloaded parted magic to try a secure erase but when i click the secure erase option the disk does not come up so i can not do it. I have also tried to format with parted magic but this too fails due to an I/O error. I guess this mean the ssd is dead?

demonix · 10 Mar 2017 at 17:18

Try using gparted to see if you can just wipe the partition, and if that doesn't work then it's possible that there's a problem with a component on the SSD.

Edit: also try DBAN with the SSD being the only drive in the system and see if that can clear the problem before you write off the drive.

mzal · 13 Mar 2017 at 20:16

I tried gparted and no luck. DBAN says its does not work on ssds so looks like the drive is dead. Thanks for the suggestions though its helped me discover some useful tools for future use so all is not lost.

mzal · 18 Mar 2017 at 15:47

Just had a look at when i bought the SSD and it turns out its still in warranty so it looks like i can RMA it to crucial for replacement. Hopefully that does not take too long. Does anyone have any experience of crucial returns?

mikeo · 18 Mar 2017 at 19:26

Question... Does crucial not have it's own software application to manage their ssd's?

mzal · 18 Mar 2017 at 23:31

mikeo said:
Question... Does crucial not have it's own software application to manage their ssd's?

Yeah it has "Crucial storage executive" I tried it but it does not even pick the drive up.

mikeo · 19 Mar 2017 at 09:23

mzal said:
Yeah it has "Crucial storage executive" I tried it but it does not even pick the drive up.

Unluckily... Like you say, sounds like RMA time.

Good luck.

Let us know how you get on.

mzal · 23 Mar 2017 at 23:17

mikeo said:
Unluckily... Like you say, sounds like RMA time.

Good luck.

Let us know how you get on.

I emailed crucial with regards to warranty. They replied with some troubleshooting guides none of which worked so they told me to RMA it. They no longer make the MX100 256gb so they are replacing it with a MX300 275gb so i even get a bit of an upgrade. Very pleased with Crucials customer service.

mikeo · 24 Mar 2017 at 09:32

mzal said:
I emailed crucial with regards to warranty. They replied with some troubleshooting guides none of which worked so they told me to RMA it. They no longer make the MX100 256gb so they are replacing it with a MX300 275gb so i even get a bit of an upgrade. Very pleased with Crucials customer service.

Good news indeed. Newer drive and a bit more space as well. Win, win

ED209 · 24 Mar 2017 at 10:27

that's always a bonus, glad to hear your getting it sorted.