Unlimited mobile internet = £110 bill

[Amp34]

They should either have one cheaper contract with said limits and one more expensive contract which is really unlimited instead of saying it is unlimited while in reality it isn't.

A lot do and I'd say that is part of the problem.

For example BT I think (their site seems to be under construction at the moment...) have 3 tariffs. One has a limit or 2GB or something, another more expensive one 20GB and the third called "Total" has an unlimited amount (which is limited to 100GB which you are only told about when you get to it... that's not mentioning the decidedly dodgy counting they do).

Now to most that would indicate that the unlimited connection is unlimited, because the rest are limited...

 

[SiriusB]

Gotta love mobile data usage!

I got slapped with a £200 bill from O2 once for using a stupid amount of data. After arguing through email that I couldn't possibly have downloaded any data at all at the times listed on the bill* they decided out of "good will" [read: oops we just spotted how we screwed up] to drop the £200.

*where I used to work you'd be lucky to get a text out, definitely NOT be able to download hundreds of MBs of data. The bill said I downloaded 800mb in a few hours!

 

[chris74]

I cant believe i am not the only one in this situation with Virgin Mobile.

2 days ago i sat in my garden and watched Edu's offside goal which wasn't and 'this must be the place' by talking heads. The following morning I received a text saying my account was suspended.

Like the OP I phoned and was told the same nonsense by some foreigner. I tried to get a breakdown of the £106.72 I had accrued (according to them).

Well apparently using the youtube app on my HD2 for the above streams cost me a staggering £31!. Again I am on an Unlimited 1gb allowance but again I was told about the meagre 25mb which I had never heard of.

I am just about to speak to them again but reading this thread has boiled my blood and I doubt johnny foreigner would be able to understand an angry Scot with a cold anyway!.

 

[kibblerok]

I dont think this is them being stupid on the unlimited policy... This looks like a misunderstanding on their mobile internet allowances.

Im on unlimited internet (1gb cap) and constantly go over 25mb a day, but stay under 1gb a month, I use about 750mb - never charged extra

Virgin have a daily mobile broadband tariff also, 30p a day for internet up to 25mb on that day.

Maybe they have the 2 confused?

 

[kibblerok]

http://www.virginmobile.com/vm/genericContent.do?contentId=our.service.footer.sm068#terms9

Unlimited Mobile Internet: Unlimited mobile internet is subject to a fair use allowance of 1GB per month. If your usage exceeds this amount then we reserve the right to charge you for the excessive element of your usage at the per MB data rate for your tariff outlined in our Tariff Table. Unlimited use is within the UK and is for your personal, non-commercial use only. It doesnt include making internet phone or video calls, peer to peer file sharing, using your phone as a modem, or while you are abroad and any of these uses will be charged at the per MB data rate for your tariff outlined in our Tariff Table.

Unlimited Mobile Internet 30p a day: Our daily charge for access to the mobile internet is subject to a fair use allowance of 25MB per day. If your usage exceeds this amount then we reserve the right to charge you for the excessive element of your usage at the per MB data rate for your tariff outlined in our Tariff Table. Unlimited use is within the UK and is for your personal, non-commercial use only. It doesnt include making internet phone or video calls, peer to peer file sharing, using your phone as a modem, or while you are abroad and any of these uses will be charged at the per MB data rate for your tariff outlined in our Tariff Table.

 

[Raikiri]

It would be nice if my 24mb broadband was 24mb instead of 11mb.

They're clearly listed as up to 24mb though, many things out of their control can affect the speed of your connection.

The FUPs are silly though, if it says unlimited then that's what it should be. I'm not sure why they've gotten away with it for so long.

 

[regulus]

Just been on the phone to Virgin Mobile to ask about my £110 phone bill (Contract is Unlimted Texts, 600 mins and Unlimited Internet)

Im well aware of my fair usage limit of 1gb per month but when I questioned my bill just I was told that my 1gb usage was for purely browsing but I had a 25mb per day limit which is for videos, music or loading websites with pictures on

Im utterly confused as to what on earth she is on about?!

I can't find any smallprint about my daily usage or a seprate usage allowance for "non-browsing" the internet ?

Anybody complained about them advertising unlimited to the Advertising standards Agency or other organisations? Im properly miffed at the moment

I had to politely say goodbye to the woman I was speaking to because I couldn't get any more sense out of her.

Anyone else experienced this with their own networks?

I had a £5 a month deal with T-Mobile where I get 200min calls and 200 texts. I never use as much minutes or texts, I never paid £5. Always more. Always some lame excuse. I'm on PAYG now for the first time in 8 years. Love it.

 

[chris74]

Just as an update I'd stay well clear of virgin.

Apparently I was informed they update my monthly tariff on the 14th of each month. Well this month they didnt, so in the space of 7 days I accrued £106.72 worth of internet access charges.

Now I use my phone very little, especially the internet. In fact I very seldom do anything other than get my email headers hourly and update the accuweather on my HD2 and because of this I have been hit with this.

No matter how many times I stated to them that if I had had my new months allowance in which you state should have been on the 14th then I wouldn't have had this bill.
In fact I received a text stating my new allowance had been added 10 minutes after my earlier post.

Alas....No its my self governance that would prevent this from happening. Streaming youtube for an hour whilst watching iplayer which I never have done is the reason why I have no service (according to him)and a £134 bill to pay. Not a happy camper so please take my advice and stay away. Each and every CS tells you a different story and if I weren't in such an early 18 month contract I would be looking elsewhere.

 

[Kenai]

If every internet and mobile phone company simply published what you are allowed to consume and did away with these (un)limited tariffs, we'd all know where we stand and which company offers the better deal.

/rant

The trouble they now face when they do this, (which they've started doing with the latest iPhone/Smartphone tariffs) and set a limit at a sensible level like 500-750MB a month which the vast of majority of people will never come close to using on a phone legions of people start moaning that they don't get unlimited any more and how much it sucks that they have a 500MB cap (which was probably what the FUP was anyway) even though they've only been using 50MB for the last 2 years.

Stupid ignorant people are just as much to blame really for getting so ****ty when they are just upfront and honest about the limits.

 

[kylew]

thats one big porn collection!

I love me my linux distros.

I'm a big anime fan really, especially when it's in HD.

 

[ckmaverick]

I'm with Virgin 'unlimited' mobile internet. I'm sure others have said this before, but I would like to add to the chorus that I have been charged on a daily basis for using mobile internet when Virgin added the inclusive 'unlimited' mobile internet package LATE!!

So I've been made to pay extra almost every month when I didn't need to - it should all be part of my package! I'm sure there are hundreds if not thousands of customers out there who have been cheated. Check your bills.

It's their fault but I have to call them to rectify the problem! And to rub salt into my wound, the phone call costs 10p, a phone call that I didn't have to make if they got their act together.