Soldato
- Joined
- 26 Dec 2005
- Posts
- 16,209
- Location
- Paisley
The shop has improved markedly in the past 3 or 4 years, customer service at one time (early 00's was pretty poor), to the now excellent service that is provided.
Er - no. If only negative transactions are rated then the rating will depend mostly on volume of sales. There will always be problems. Let's say I mess up one transaction in a thousand. If I ship 50k orders and only the mistakes etc are rated, then I'll get fifty bad reviews. If Joe Bloggs makes a mess of one transaction in a hundred, but only ships a thousand orders, he's got ten bits of bad feedback to my fifty. You can only make a valid comparison of companies shipping a similar number of orders: information that is generally pretty hard to get accurately.
Surely it was abit OTT for BrandyShot above to be banned though just for saying he'd never shop here again, surely not a troll?? He had 118 posts![]()
I understand people have long memories but most of the negative comments in this thread relate to matters years ago.
The law doesn't care how petty the issue is, if the lawyers can make some money. And therein lies the problem: suing for libel is enormously expensive, and the outcome is little more than a gamble (go ask Simon Singh). Even if you win, unless you get fees paid - which is not guaranteed - you will be bankrupt. There have been cases of people being awarded 1p in damages. This is why such cases are nearly always settled out of court: no one wants to take the risk of getting on the wrong on of the lawyers' bill, which will be in six figures or more.
M
I've been a customer for nearly 10 years and never really had any major problems, you can't blame people for wanting to express their frustrations elsewhere though when any remotely negative feedback here is censored with an iron fist.
I've been a customer for nearly 10 years and never really had any major problems, you can't blame people for wanting to express their frustrations elsewhere though when any remotely negative feedback here is censored with an iron fist.