thanks i will check that out...i did contact NZXT and they have also given me a number or things to try before i consider RMA below is what they said to try
Please listen to the tubes to see if the liquid is flowing.
Also, give the radiator a shake to get the liquid flowing if you are having trouble hearing it.
If you are hearing pump noise, Follow this tutorial to quiet the Asetek cooler.
https://www.youtube.com/watch?v=JT_u_eLVoIc
Please check and see if the pump cable is connected to the CPU_Fan header on your motherboard. Then check CAM and look inside the Kraken section and see what the pump RPM is reporting
Be sure that all of the cables are connected correctly
Be sure the Kraken is completely secured to the motherboard with no slack.
Please listen to the tubes to see if the liquid is flowing.
Also, give the radiator a shake to get the liquid flowing if you are having trouble hearing it.
If you are hearing pump noise, Follow this tutorial to quiet the Asetek cooler.
https://www.youtube.com/watch?v=JT_u_eLVoIc
Please check and see if the pump cable is connected to the CPU_Fan header on your motherboard. Then check CAM and look inside the Kraken section and see what the pump RPM is reporting
Be sure that all of the cables are connected correctly
Be sure the Kraken is completely secured to the motherboard with no slack.