URGENT HELP NEEDED - NEW PC BUILD WON'T DISPLAY AT ALL??!

rmonkey100 · 14 Aug 2017 at 00:14

I just upgraded my rig with a new motherboard and CPU

went from a z77-d3h & i5 3570k

to a Ryzen 7 and msi x370 gaming pro carbon motherboard,

everything plugged in properly, and I turn it on, but there is no display at all showing on my monitor, via display port or HDMI, and neither on my tv via HDMI,

the computer is on, and I tried opening & closing the cd drive, but I just cant get a display at all to show..

is it because its a new motherboard so HDMI & display port wont work yet till drivers are installed?

Please help I don't know what to do

Plec · 14 Aug 2017 at 00:26

Just to clarify you are using a dedicated GFX card and not connected to the motherboard?

Quartz · 14 Aug 2017 at 00:31

Ryzen has no inbuilt graphics. You need a GPU.

mistersprinkles · 14 Aug 2017 at 01:20

rmonkey100 said:
the computer is on, and I tried opening & closing the cd drive, but I just cant get a display at all to show..

And that didn't work? Get out of town.

Seriously though try only one stick of RAM in various RAM slots and see if it'll post.

If that doesn't work re-seat all connectors and re seat your CPU and GPU.

rmonkey100 · 14 Aug 2017 at 01:30

I've got it working now! I just moved the 2 ram sticks into slots 3 & 4 and it booted up into the bios.. and from there it did some windows device updates and its fully working now! for some reason the motherboard doesn't like the RAM in slots 1 & 2?!

Plec · 14 Aug 2017 at 01:35

Great.

What cooler do you have attached? It's possible it may be affecting some of the dimm slots if it's a large air cooler.

rmonkey100 · 14 Aug 2017 at 01:38

its a coolermaster evo 212 cooler with a new AM4 bracket, so it has to sit 90degree clockwide as opposed to how it sat on my old intel build, so it does slightly cover the first ram slot, but the ram goes in & out fine?, strange.. but its fine using the RAM in slots 3& 4 right?

Plec · 14 Aug 2017 at 01:42

Sure - but, personally, I would want to make sure the other dimm slots are ok just incase I needed them in the future.

But that cooler should be OK (not huge) - but a reseat may help. Any visible warping around the socket?

rmonkey100 · 14 Aug 2017 at 01:44

Yeah I don't know if slot 1 or 2 for the RAM is faulty or something? seems odd they don't work.. yeah the cooler seems to be working fine, is way quiester and temps are like 30c lower than my old i5!

what is warping sorry?

Plec · 14 Aug 2017 at 01:48

Not concerned about cooler operation - more how it's fitted.

With large coolers (yours isn't that big) they can cause slight warping around the socket. This can sometimes affect the dimm slots and in turn their operation. Sometimes refitting the heatsink/slackening of fitting (within reason) can resolve this.

If particularly severe you can see visible motherboard warping.

Would be unusual with an evo 212 but the AM4 bracket 'may' make the fitting tighter - but you would be able to tell this.

rmonkey100 · 14 Aug 2017 at 01:50

Ah okay yeah I get what you mean! I'll check it properly tomorrow, I was careful putting it on though, all seems fine to me hmm

Plec · 14 Aug 2017 at 01:52

rmonkey100 said:
Ah okay yeah I get what you mean! I'll check it properly tomorrow, I was careful putting it on though, all seems fine to me hmm

Just something to rule out.

Best of luck.

Danny75 · 14 Aug 2017 at 04:52

Could try a BIOS update.

Just never use the bundled software Live Update to do it. It is a lot more dangerous. Use M-Flash. Try and avoid Live Update altogether.

rmonkey100 said:
I've got it working now! I just moved the 2 ram sticks into slots 3 & 4 and it booted up into the bios.. and from there it did some windows device updates and its fully working now! for some reason the motherboard doesn't like the RAM in slots 1 & 2?!

The correct way to install Dual Channel memory (so it actually runs in Dual Channel) is either 1/3 or 2/4. The motherboard manual will tell you which is the Primary Channel (usually slots 2 and 4 counting from left to right). If those configurations don't work, then try BIOS update.

rmonkey100 · 14 Aug 2017 at 09:19

Danny75 said:
Could try a BIOS update.

Just never use the bundled software Live Update to do it. It is a lot more dangerous. Use M-Flash. Try and avoid Live Update altogether.

The correct way to install Dual Channel memory (so it actually runs in Dual Channel) is either 1/3 or 2/4. The motherboard manual will tell you which is the Primary Channel (usually slots 2 and 4 counting from left to right). If those configurations don't work, then try BIOS update.

Thanks I'm gonna do bios update today, is it easy..whats the process? yeahI thought that too but when I go on the BIOS it seems to be laid out from left to right with 1 &2 next to each other, then slots 3&4 next to each other, tried all configurations and only slots 3 & 4 (next to each other) work

Plec said:
Just something to rule out.

Best of luck.

Thanks! gonna try updates and overclocking today

subbytna · 14 Aug 2017 at 09:24

mistersprinkles said:
And that didn't work? Get out of town.

Seriously though try only one stick of RAM in various RAM slots and see if it'll post.

If that doesn't work re-seat all connectors and re seat your CPU and GPU.

I had that problem with a clients build. I had to RMA the RAM as one stick was faulty. When I had both sticks in it wouldn't post, when I used one 8gig stick, it posted to BIOS

rmonkey100 · 14 Aug 2017 at 10:18

I've updated the BIOS now, RAM is only running at 2166mhz, I tried turning on the XMP profile to put it up to 3200mhz but it just won't boot after that, anyway to get the full speed working?

rmonkey100 · 14 Aug 2017 at 10:23

Okay Update, I've got the RAM running at 3066mhz, just can't push the 3200mhz full speed

.. maybe I can when I overclock the processor?

Danny75 · 14 Aug 2017 at 18:00

rmonkey100 said:
yeahI thought that too but when I go on the BIOS it seems to be laid out from left to right with 1 &2 next to each other, then slots 3&4 next to each other, tried all configurations and only slots 3 & 4 (next to each other) work

I had a look at the manual. And it contradicts itself on page 26. It shows you the recommended install in slots 2 (DIMM A2) and 4 (DIMM B2) in one diagram, then in another diagram on the same page, it says that Channel A is slots 1 (DIMM A1) and 2 and that Channel B is slots 3 (DIMM B1) and 4.

So I guess 3 and 4 it is lol.

rmonkey100 · 14 Aug 2017 at 18:05

Danny75 said:
I had a look at the manual. And it contradicts itself on page 26. It shows you the recommended install in slots 2 (DIMM A2) and 4 (DIMM B2) in one diagram, then in another diagram on the same page, it says that Channel A is slots 1 (DIMM A1) and 2 and that Channel B is slots 3 (DIMM B1) and 4.

So I guess 3 and 4 it is lol.

Yeah I know its so odd, I think either the mobo or ram is faulty, am going to return & replace both anyway, as I've been trying with just one stick and it wont work at all in slots 1 and 2, so going to just start from fresh and save future hassle!

mistersprinkles · 14 Aug 2017 at 20:04

Danny75 said:
I had a look at the manual. And it contradicts itself on page 26. It shows you the recommended install in slots 2 (DIMM A2) and 4 (DIMM B2) in one diagram, then in another diagram on the same page, it says that Channel A is slots 1 (DIMM A1) and 2 and that Channel B is slots 3 (DIMM B1) and 4.

So I guess 3 and 4 it is lol.

Jesus christ bro it doesn't work like that. You have some learning to do. A2 B2 is the way to do it. If you put them both in the same channel you are running single channel.
The fact that you think you are looking at conflicting information (you aren't) is disturbing and you really shouldn't be building a PC if you don't understand things like this.

Rant over.