USB 3 ports causing freezing with external drives

Frenzy · 23 Mar 2023 at 15:43

Hi,

I have a fideco multi adapter I've used for a while in windows 10 on my old system to transfer files from 3.5 inch hdds via usb2/3.

With my new PC I'm following all the same steps but I'm finding that the usb 3.2 gen 1 ports specifically cause issues. When transferring files I will get a burst of speed but then it will drop to 0 and just freeze along with file explorer. Tried it with multiple drives and all the usb 3.2 gen 1 ports. Now if I use a 3.2 gen 2 port it works fine! I didn't have those types of ports on my 10 year old motherboard. The unit that plugs into the drives comes with its own power adapter too.

Heres the layout of the ports, I've plugged it into one of the "4" ports, the "2" ports are causing freezing. All drivers are up to date.

Philtor · 2 Apr 2023 at 18:40

I assume you have checked the chipset drivers are up to date in particular? What about the BIOS?

OspreyO · 12 Apr 2023 at 21:37

Unrelated perhaps. But I was having this with a P10 Portable HD on my Legion Laptop. I think its power saving on the drive not playing nice with my USB ports. It was only this drive for me. Seems to work much better on the always on Power USB port.

Frenzy · 13 Apr 2023 at 13:43

Philtor said:
I assume you have checked the chipset drivers are up to date in particular? What about the BIOS?

Sorry just saw this, yeah chipset up to date. I'll have a look at bios but I don't think anything needs changing.

OspreyO said:
Unrelated perhaps. But I was having this with a P10 Portable HD on my Legion Laptop. I think its power saving on the drive not playing nice with my USB ports. It was only this drive for me. Seems to work much better on the always on Power USB port.

Hm I'll check out the power saving features thanks, got it on balanced at the moment