USB Device Not Recognized?

On Holiday · 8 May 2012 at 19:56

I've got a HTC Sensation XE which won't connnect to any PC via USB.

Error message on windows is "USB Device Not Recognized", however the phone does charge up.

Tried "USB Debugging Mode" on the phone
Tried setting Default Connection Type as "Disk Drive"
Tried factory reset on the phone
Tried using a different USB lead
Tried using different USB ports
Running out of ideas to try..

Its a Pay Monthly o2, so if all else fails I'll take it into the shop, but I dont fancy having to pay to get it fixed :/

SB118 · 8 May 2012 at 19:59

Had this with a phone last year, turns out another usb device was causing a conflict. Unplugged the other device and it connected and installed fine.

On Holiday · 8 May 2012 at 20:11

Tried 3 different PCs, one was a laptop which didn't have any other USBs plugged in

Em3bbs · 8 May 2012 at 20:20

Does HTC Sync work? ICS or Gingerbread?

On Holiday · 8 May 2012 at 20:23

HTC Sync also says "No Device Connected"

It's on ICS, been on it for a while now, problem only started the other day

Em3bbs · 8 May 2012 at 20:28

Hmm if HTC Sync doesn't work then I'd be worried that the phones USB port is knackered - you should have all the correct drivers if you've installed that and it sounds like you've pretty much exhausted every other avenue. You could try cleaning in there with a dry toothbrush and vacuum nozzle, or if you have an airline in your garage that might blast any fluff out.