Using EU consumer law to get an Apple replacement?

Thought I'd bump this thread slightly as I've just been to the Apple store in Kingston to see them about the faulty sleep/power button on my iPhone 5. I bought it (from them) in December 2012 so it's 3 months out of warranty and they were having none of it.

I was only ever friendly and polite, and when I mentioned the 2-year EU directive they insisted that this only applies if the fault was present from the start. If the fault was present from the start, then I'd have had it sorted a lot sooner than this?! :confused:

It's not the end of the world as the button does still work if I give it a good prod but I am slightly miffed, as my experience is contrary to what I tend to read online about Apple's customer service.

Should I go back and speak to someone else (and say something else?), or should I just suck it up and look at replacing the button myself?
 
The EU directive is superseded by the SOGA which is our implementation of it, and covers potentially for a lot longer depending on the circumstances.
 
Thanks. What would you suggest I do? The fault with the power button hasn't been present for a particularly long time, certainly not since new. I would expect a a £520 phone to last longer than 15 months whilst being cared for (always in a slip case, there are literally no marks on it) without developing a malfunction.

Should I go back and have another go, and be a little bit more insistent, or...?
 
You must log in or register to reply here.
Back
Top Bottom