Ok so I now have it and it is now assembled and is a pretty cool chair but the lumbar support that comes with it does it not attach to anything as it's just loose and well falls down the second I move away from it.
Have you got one in the showroom yet?
There are no holes to put the straps through, which is why straps werent added. To be honest I've already got used to putting mine back into place when I move away from my desk. I already checked with Vertagear and there's no way of changing this without fixing the support in place or spoiling the looks of the chair.