Vertagear support, crap?

[kindai]

Fired them an email a week ago, and created a support ticket yesterday as my SL5000, despite only being a year old, has started making some 'orrible noises when sitting on it.

Haven't heard anything back from either so far...

 

[Curlyriff]

You buy it direct or from here? Try the place your brought it from if not direct.

Can't be as bad as Papa Johns only having customer service department 9-5 monday to friday with a 7 day average reply rate via email with standard templates when all you want to do is buy a pizza and the price come up wrong on the website.

 

[kindai]

It's outside the 1 year (1 year and a month) so ocuk have asked me to go to them directly

 

[Curlyriff]

Ah that is a shame. Could just maybe nudge the CS team though to say look it's all good that it's 13 months but I can't get ahold of them. Have you got a contact email or who I should direct my issue to with them to get an answer?

 

[kindai]

They were going to see if they had any spare tilt mechanisms, but seems not.

Still nothing from vertagear, shocking really. Won't be buying from them again.

 

[kindai]

Well ocuk once again showing why their customer support is second to none, theyve sent out a replacement mechanism!

Appalling show by vertagear.

 

[Mr-White]

I contacted Paypal with security concerns with my account, never heard back from them

 

[Doogles]

I contacted Paypal with security concerns with my account, never heard back from them

They locked me out of my account once (Paypal) but after 3 days it let me back in which was lucky for me considering it had my old phone number and when I tried phoning support it wanted the number linked to the account, which I'd forgotten as I got rid of it over 2 years ago.

Great to see you got it fixed OP, hopefully it'll be good now normally with chairs it's the padding that goes first

 

[The-Hoff]

I hope the support is not bad.....I just bought a chair from them.

 

[Flubble]

yep i've said a few times on here that vertagear support is non-existent, took me 2 months of pestering them to get the 2 cushions that weren't in the box and they were ignoring ocuk's emails too!! they took a whole month just to reply to me and they said they will ship them out to me, another month later after a few more emails that were ignored i asked for the tracking number and for some strange reason i got them within 2 days, sent out for delivery on the day i asked for the tracking number... i know i got them in the end but to take 2 months? i hope i never have to use their support again and won't buy another one of their products.

 

[Riekopo]

I just got one of their chairs from Massdrop. It was a huge hassle to assemble it. The backrest would not go on properly because one of the holes wouldn't line up. I contacted Vertagear on Facebook, Twitter, and email. It took them 4 days to respond to my email and when they did they only addressed one of the multiple issues I had contacted them about. I'm in the process now of seeing if I can somehow fix the backrest because it would be a huge hassle to disassemble, repackage, and mail this back for a replacement.