Video Hardware Error (on going issue)

[Mr_Happy]

Hello guys. Back in April of 2015 i purchased the "Sabranco Asus Z97" Intel Core i7 4790K @ 4.50GHz Overclocked Pro Gaming Bundle **Limited Edition**, from you.

For the first two months, it ran perfect alongside a GTX 980 KINGPIN. Back in June i started getting CTD/Black screens in games, No blue screens or complete locks as i was always able to get back to the desktop. I'd get notified that the Nvidia driver had stopped responding then in the reliability timeline i would see "Video hardware error". with the error code of 0x117. GPU temps were always normal. Always under 60 degrees with my custom fan curve, the same can be said for CPU temps.

Op top of the that, I've lost count to how many times I've reinstalled nvidia driver with the DDU software.

Over the past 6 or so months, I've replaced the PSU, from a Be Quiet Dark Power Pro 11 750 watt to the 850 watt model alongside the Cablemod custom braided cable set. Reinstalled windows 7 on a brand new 2tb 850 Pro SSD. Regardless i still suffered with the Same issue. I then RMA'd the 980 KINGPIN to you and i was told everything was completely fine (no fault found) however the issue persisted. On top of the that the original Phanteks cpu cooler than came with the bundle would no longer screw into place after i installed an extra 8gb of RAM. It looks like the screw has threaded. However I'm more concerned about the "video hardware error".

I then purchased a Asus GTX 980Ti 20th Anniversary Gold Edition from you this week. The GPU is amazing, it's hitting 1480mhz out the box without any tweaking. It's touching 17000 in fire strike with a graphics score of 21000. The asic is 75.5% too.

But low and behold, 10 minutes into a session on Farcry 4 last night and the same "Video hardware error" issue is back - http://i.imgur.com/lzszBKY.png

The game locks up and I'm back at the desktop. Here are some shots of the system, alongside afterburner and firestrike scores - http://imgur.com/a/7GJgp

I called OCUK yesterday and i was told on the phone to run memtest86. It ran for 15 hours throughout the day with no errors found.

System specs -
Asus Sabranco Z97 Motherboard
4970k @ 4.5Ghz, 1.250v (OCUK bundle settings)
16GB Avexir Sabranco 2666mhz Ram
Be Quiet Dark power Pro 11, 850 watt with Cablemod Cables
GTX 980Ti 20th Anniversary Gold Edition (Stock)
840 Pro 1tb SSD
850 pro 2tb SSD
850 EVO 250Gb SSD
x2 Corsair 960GB Neutron XT SSD

I'm going to take an educated guess and say I don't think the PSU or GPU is the problem as i was having the same problem with the 980 KINGPIN and the different power supple installed.

I would appreciate any advice.

Thanks guys.

 

[CapitalOne]

Hi

Troubleshooting these issues can take a while, so the first port of call if it were me, would be to remove any overclock and run at stock and see if the problem persists. This will test the biggest question over the system, which is the overclock. I know its an overclocked bundle, but these things are best to eliminate first. All the components are interconnected as you probably know, and the overclock is where I have started myself in the past and been happy to trade 300mhz for a bit of stability.

ETA, when i say remove it, i mean go to bios, load default settings.

Best of luck, and apologies fpr saying "overclock" 4 times!

 

[Mr_Happy]

Hi

Troubleshooting these issues can take a while, so the first port of call if it were me, would be to remove any overclock and run at stock and see if the problem persists. This will test the biggest question over the system, which is the overclock. I know its an overclocked bundle, but these things are best to eliminate first. All the components are interconnected as you probably know, and the overclock is where I have started myself in the past and been happy to trade 300mhz for a bit of stability.

ETA, when i say remove it, i mean go to bios, load default settings.

Best of luck, and apologies fpr saying "overclock" 4 times!

Hi there. In my original post i forgot to mention. I ran the system at stock cpu settings throughout september and october after advice from OCUK via email and the same issue persisted.

I enabled the stock profile in the bios and i was still plagued with the 0x117 error code.

 

[CapitalOne]

Ok no problem. Have you tried a different PCIE slot for the GPU?

ETA - is a clean install of windows out of the question? You have enough SSD's to try

In fact, have you tried it with just one drive plugged in? Some of those SSDs must be using up some PCIE lanes.

Best of luck

 

[Jono8]

"16GB Avexir Sabranco 2666mhz Ram"

Have you tried running the ram at stock as well? 16gb of 2666mhz could be tricky to get fully stable. 2666mhz is very high for DDR3 and your cpu's memory controller might not be up to it.