Virgin Media Discussion Thread

Can anyone else actually manage to change their package online? Every upgrade page I go to just says "Oops! Something went wrong'." both on the web interface and the app.
 
xb8browney said:
Any one notice M500 has gone off the VM website today?
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Just been speaking to VM over Live Chat and I'm told that M600 will be available as of Feb 8th (3 days time) and that they'll give me a call when it is, this could potentially be the same for all M500 customers as they've taken the M500 off of their website.
 
Finally got through to VM, currently mine is set to go to £35 for 100mbit, the first team offered £32 for 18 months for the same speed or £38 for 200mbit. Proceeding with cancellation attempt and now on hold with cancellations team...


edit: they hung up on me. Ideal.
 
beachBOYken said:
Ok thanks, phone can always be hit and miss who you speak to.
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This ^ I got a right a-hole in a foreign call centre this time last year who was frankly sackable if their management had listened back to it. "if you don't like it then just leave" etc etc The mistake was trying to ask about new contracts instead of just saying I wanted to leave, which I did this time. Got a great person, UK based, v helpful and didn't even have to wait for a call back, just a very lengthy time on hold to speak to them to begin with.

Out of contract and their proposed price was £60pm (inc £3.50 price rise) for 200Mb. Now paying £39pm for 200Mb. I perhaps should have held out for better but it's avoided my lovely hub2ac being listed as needing returning, which seeing as I bought it on ebay was a bun fight I just can't be doing with right now!
 
ik9000 said:
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Look at it another way, what you see as an a-hole was someone trying to tell you they can’t give you a better deal, but if you were to tell them you’d like to disconnect the service, then they can get you through to someone who can, but they can’t tell you that.

Hub wise they wouldn’t really want it back at this stage, but then again they wouldn’t normally be able to add it’s MAC on your account with it presumably still being listed on whoever’s account that you purchased it from - the days of allowing multiple instances of the same MAC which is the basic principal of modem cloning are long behind us.
 
I recently received a letter stating that my bill was going up again... I checked through my bills and hadnt realised it had gone up from about £31 a month (M200 only with no phone/tv) to almost £42 in a year plus the price increase which is over a 50% price increase in just over a year.. I have been out of contract for a while so called them up.. Got through to a great bloke and he said "i wont mess you about, you are out of contract so i will give you the best discount thats available!" Which was £32 a month fixed for 18 months. I even asked about my router giving poor wifi in some areas of the house and he put an order through for a Hub3 for free.. All sorted in about 30 mins.

I guess its just a crap shoot on who the call is put through to.
 
Avalon said:
Look at it another way, what you see as an a-hole was someone trying to tell you they can’t give you a better deal, but if you were to tell them you’d like to disconnect the service, then they can get you through to someone who can, but they can’t tell you that.

Hub wise they wouldn’t really want it back at this stage, but then again they wouldn’t normally be able to add it’s MAC on your account with it presumably still being listed on whoever’s account that you purchased it from - the days of allowing multiple instances of the same MAC which is the basic principal of modem cloning are long behind us.
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With the hub I got lucky - it had been a replacement to someone whose original had broken, and when they left they sent them the broken hub back. I then got lucky again as I got through to the world's most helpful employee who linked it to my account for me despite their own confusion as to why that hadn't already been done before it was sent out. This was a good few years ago now, so I'd be surprised if anyone will be this lucky again tbh.

Re the employee when I said to him that I didn't believe he was telling me the truth in saying that price was the best Virgin could do as they were advertising less for new customers and my neighbours were paying substantially less for a better package he shouted down the phone "leave if you don't like it. I don't care. I'm not going to do anything for you." (I just looked up my notes from the time!) It wasn't trying to be helpful it was more ' idc and jog-on'.

oh and re the hub2.5 they do still want those back. They are declaring the hub2.0 EOL but the 2.5ac is still on their keep list.
 
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