Virgin Media Discussion Thread

Ad_Augendae · 2024-11-25T13:55:17+0000

We did 1 phone call to cancel just before christmas last year, they called us back the next day with that offer!

ChrisD. · 2024-11-25T14:00:00+0000

I cancelled last week, I've had a few phone calls that I haven't been able to answer apart from one on Saturday where they said they'd call me back as I was busy feeding my boy at the time.

Ad_Augendae · 2024-11-25T14:09:09+0000

whats your point?
They have tried....

ChrisD. · 2024-11-25T14:34:57+0000

I forgot to add that they haven't yet rang back.

I already have Openreach FTTP working, and we are giving Apple TV only a go for TV viewing. I've also signed up with EE which gives TNT Sports, and I'm going to try Now TV for Sky Sports. All I'd be interested in really would be broadband only.

Pete Tong · 2024-11-25T15:02:37+0000

You actually have to sign up with someone else before they give you the good prices. They can check it seems

Ayahuasca · 2024-11-25T15:10:17+0000

Pete Tong said:
You actually have to sign up with someone else before they give you the good prices.

You don't lol. I've negotiated a lower price on my Gig1 connection twice now. The first time I had to put in a cancellation request and got a call back and the second time I was lucky and was offered a lower price after a bit of back and forth on their live chat.

They shouldn't be able to check if you've signed a contract with a provider on another network.

Zenduri · 2024-11-25T15:13:36+0000

Pete Tong said:
You actually have to sign up with someone else before they give you the good prices. They can check it seems

Load of rubbish. Literally just threatened to move and got a good deal. PRevious time I cancelled and was in ym 30 day window with no intent to moving to anyone else and managed to negotiate a good price eventually.

Pete Tong · 2024-11-25T15:17:31+0000

What was the deal?

Pete Tong · 2024-11-25T15:19:00+0000

Ayahuasca said:
You don't lol. I've negotiated a lower price on my Gig1 connection twice now. The first time I had to put in a cancellation request and got a call back and the second time I was lucky and was offered a lower price after a bit of back and forth on their live chat.

They shouldn't be able to check if you've signed a contract with a provider on another network.

I'm £33 a month for 1Gig stand alone. Make me cry and say you have better lol

Zenduri · 2024-11-25T15:26:47+0000

Pete Tong said:
I'm £33 a month for 1Gig stand alone. Make me cry and say you have better lol

Well on the website they offered me to renew at £29.37 for 18 months on 500mb I rang them and they offered me 500mb for £26.37 and 1gig for £26.37. Im on 500mb and currently paying £29.37 after originally agreeing £27 18 months ago. I didnt go for the 1 gig as i dont need it and if im not on the top package then it leaves me some negotiation wiggle room especially as they tend to screw you on downgrades. Finally i agreed on £23.37 for 500mb for 18 months