Virgin Media Discussion Thread

I'd rather not move as it's a faff, but I will (or just sign up my wife instead onto a new customer deal).
Those deals are all awful.

Topcashback right now:

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£35 for Gig1 with £61 cashback seems like a no brainer for your wife.
 
Those deals are all awful.

Topcashback right now:

vIivrl1.png


£35 for Gig1 with £61 cashback seems like a no brainer for your wife.
Exactly - insultingly bad. I'll see if they call again. If they don't, I'll get the missus to sign up. Then we have to re-register our phones onto Volt all over again. The local engineer also offered to put me onto his mates rates as well, which will be nice.

What's a good alternative to the Virgin TV box if I want live TV without a dish or aerial?
 
Have you checked
I'm coming to the end of my contract and put in my cancellation because the price was going up from £32 to £76 a month for M350 with Freeview. The best they could do on the phone was £45, then £40, so I said no thanks.

That was 2 days ago.

Retentions called and offered £41 (the best they could do). When I said that wasn't good enough, they offered £39 (again, "the best they could do"). When I said that was still more for the same, they offered (£39 with a £50 credit - again "The best they can do"). So I declined the offer. Maybe they'll call again? Anyone know?

I'd rather not move as it's a faff, but I will (or just sign up my wife instead onto a new customer deal).
Have you checked what offers are in your My Virgin account area? I had £40 offered on the phone for 1Gb, but in my account area there is M500 Volt to 1Gb for £29 or £25 for M350 volted to 500, which is my current package.
 
Im having another issue with my Virgin Media 1gb.

I have a couple of wifi weak signal spots and I know Virgin will send out pods (wifi extenders) however, they insist the wifi signal is tested using their own Virgin Connect app to test signal strength.

However, the app cant connect to my router. I have had a long chat conversation via private message with a member of staff and after trying everything he suggested to no avail. He now wants me to reset the router which will put the wifi ssid and password back to default as he states thats the only way the app can connect to my router as I changed the SSID and password from the factory default.

Does this sound right? Its going to be a pain as my solar inverter wifi and car charger wifi get confused when I start changing passwords etc and I have to do full resets on them which causes other problems.
 
Have you checked

Have you checked what offers are in your My Virgin account area? I had £40 offered on the phone for 1Gb, but in my account area there is M500 Volt to 1Gb for £29 or £25 for M350 volted to 500, which is my current package.
Looks like that's all locked out - No offers are visible on my account page and any links that might be related take me to a page ending in "customer-exclusion"
 
Im having another issue with my Virgin Media 1gb.

I have a couple of wifi weak signal spots and I know Virgin will send out pods (wifi extenders) however, they insist the wifi signal is tested using their own Virgin Connect app to test signal strength.

However, the app cant connect to my router. I have had a long chat conversation via private message with a member of staff and after trying everything he suggested to no avail. He now wants me to reset the router which will put the wifi ssid and password back to default as he states thats the only way the app can connect to my router as I changed the SSID and password from the factory default.

Does this sound right? Its going to be a pain as my solar inverter wifi and car charger wifi get confused when I start changing passwords etc and I have to do full resets on them which causes other problems.
Do as they ask, but before you do that save your config so you can reset to what you had!
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Exactly - insultingly bad. I'll see if they call again. If they don't, I'll get the missus to sign up. Then we have to re-register our phones onto Volt all over again. The local engineer also offered to put me onto his mates rates as well, which will be nice.

What's a good alternative to the Virgin TV box if I want live TV without a dish or aerial?
Sky Stream.
 
If you don't want to subscribe to Sky then a Freeview antenna is the only other option. If you know exactly what channels you'd want to watch live then you can see if the various apps for those channels let you stream them. Freely is the Freeview replacement and works over IP, but currently you have to buy a new TV to get it, and there are a lot of channels missing.
 
If you don't want to subscribe to Sky then a Freeview antenna is the only other option. If you know exactly what channels you'd want to watch live then you can see if the various apps for those channels let you stream them. Freely is the Freeview replacement and works over IP, but currently you have to buy a new TV to get it, and there are a lot of channels missing.
Thanks - a shame they don't do Freely as a box
 
If you don't want to subscribe to Sky then a Freeview antenna is the only other option. If you know exactly what channels you'd want to watch live then you can see if the various apps for those channels let you stream them. Freely is the Freeview replacement and works over IP, but currently you have to buy a new TV to get it, and there are a lot of channels missing.
Freely is on FireTV from memory, it should be on other platforms eventually. Unfortunately when it comes to content (channels as were), licensing will take a while to ‘catch up’, broadcast television is a relic of a bye-gone age, sadly the providers are slow to accept this, the networks are reluctant to take penny's per subscriber from resellers - it was and is the same with other platforms that launched like Sky (inc. Now) and Virgin’s streaming services, Sky/Virgin have the rights to broadcast channels in the current licensing deals via digital sat/cable, but lack the rights to do so via IP. You also have situations where some of the larger network providers have decided to cut out the middle man and sell subscriptions direct to end users eg Paramount, HBO, Discovery etc. because they think they can make more selling to fewer subscribers at a premium direct, rather than take penny's per subscriber on much larger numbers via resellers such as Sky/Virgin.

In reality, consumers would be much better served with an open platform that you can add subscriptions to and search/view multiple back end providers with seamlessly, but that would require a level of co-operation that most competing providers just aren't willing to consider at this stage. I remember having this conversation with someone nearly 30 years ago before I ever worked in the industry, perhaps the next 30 years may finally see it happen.
 
Do the router reset, the VM app still won't work, then change the SSID and password back to what it is now.
After sleeping on this. I did a full reset on the router back to factory default. Unfortunately the problem connecting to the virgin connect app remains. It does not find my router.

Contacted VM again and they are passing it to the app team. I guess it wont get sorted before my cooling off period ends in 7 days.
 
I've had virgin sales ringing me every day for the last 10 days on a bad line from India with their "Black Friday deal" to get me to upgrade my contract which is due to expire next July. I currently pay £27pm for M250 broadband.

They are offering 1 gig broadband plus O2 6gb phone sim for £37 per month (although it goes up each year by RPI+3.9%, so would be nearly £40pm from next April). Each time I have said no (art of the deal - to see if they come down in price)

Not entirely sure this is a good offer.
 
What's a good alternative to the Virgin TV box if I want live TV without a dish or aerial?
Unless you want to rely on apps then a Freely TV is about you're only real option as a Freeview/Freesat alternative if you don't want to use Virgin/Sky stream tv services.
Otherwise an IPTV provider but you're on your own with that due to the legalities of it all.
 
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I've had virgin sales ringing me every day for the last 10 days on a bad line from India with their "Black Friday deal" to get me to upgrade my contract which is due to expire next July. I currently pay £27pm for M250 broadband.

They are offering 1 gig broadband plus O2 6gb phone sim for £37 per month (although it goes up each year by RPI+3.9%, so would be nearly £40pm from next April). Each time I have said no (art of the deal - to see if they come down in price)

Not entirely sure this is a good offer.

That seems an OK offer for the 1GB including a SIM (although 6GB isn't a lot) if you can't get FTTP, although they might be able to do better

I've just cancelled (having moved to FTTP), they offered me just the Gig1 for £38 and then £35 (and also 350MB for £18.20)

I assume I'm going to get some calls in the next couple of weeks with slightly better offers too - they really don't like letting you go!!
 
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Does Virgin Media block some torrents?

Or send out letters?

I read a few years ago that they are strict on torrents (never had an issue with any other ISP).
 
Does Virgin Media block some torrents?

Or send out letters?

I read a few years ago that they are strict on torrents (never had an issue with any other ISP).
They - like most large ISP’s such as BT/EE, Sky, TT, Voda etc. - follow the court order process that requires them to block certain sites, when they receive a complaint from a rights holder such as your IP being linked to a torrent containing copyright material, they will forward it on and if required (depends on the nature of the complaint and the process followed in making it) provide the account holder details pertaining to the complaint to the rights holder, because that’s what the law and process requires. Sky ironically fought - and lost - to avoid doing this, the rest of the industry folded like origami. Generally rights holders have decided to go with the less confrontational approach, but certain rights holders prefer to go after the individual on the basis that they will usually fold quickly and pay up a reasonable sum in order to settle, thing is obvious defences - as put forward by Sky to those affected when it lost its legal challenge - exist.

Let’s be honest, nobody with even half a brain cell would even consider torrenting anything illegally using an IP that links back to them, that’s a special kind of stupid.
 
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