Virgin Media Discussion Thread

I have offers in my account to stay at current price, if I call up and cancel will the offers in my account stay until disconnection date if I change my mind?
 
Insane.

Came to end of contract. Through on web chat to renew, best offer is £50 pm.

Told them gocompare was offering £39.99 a month and £85 bill credit. Nope £50 the best they can do.

Through to retentions, £63 best they can so. Told to sign up via gocompare.

Did that instead...

So £39.99 a month and £85 bill credit for 1gig.
 
kindai said:
Insane.

Came to end of contract. Through on web chat to renew, best offer is £50 pm.

Told them gocompare was offering £39.99 a month and £85 bill credit. Nope £50 the best they can do.

Through to retentions, £63 best they can so. Told to sign up via gocompare.

Did that instead...

So £39.99 a month and £85 bill credit for 1gig.
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Same for us in a way was in partner's name couldn't really do a good deal so she cancelled and I signed up for a new customer deal instead.
 
kindai said:
Through to retentions, £63 best they can so. Told to sign up via gocompare.
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Did you end up signing up in someone elses name and did you have to wait a certain period until you could sign up again?

Reading around, some folk have managed to sign up straight away in their other halves (etc) name whilst others have been told to wait three to six months.
 
visibleman said:
Did you end up signing up in someone elses name and did you have to wait a certain period until you could sign up again?

Reading around, some folk have managed to sign up straight away in their other halves (etc) name whilst others have been told to wait three to six months.
Click to expand...

Neither, just signed up on my own name again from the link in gocompare, no issues at all.
 
Running double NAT on the Hub 5x now due to continued lack of modem mode, seems to work OK, but will use it for a week to test out some more. Not connecting in from outside at the moment but imagine that’s where some issues may present themselves.

This is a reasonable option so far to actually get some functionality back in my network as the Hub 5x has so few features. Most notably custom DNS servers but plenty of others.

Edit: I just followed this guide.
 
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Well that was painless, engineer turned up, plugged in new hub, took old one and off we go.

2025-04-28 14_50_22.jpg
 
Caged said:
It honestly should be a source of embarrassment that VM have been running the 5X for 2.5 years and still haven't implemented a modem mode into it.
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I'm possibly prepared to buy myself out of the contract once other providers are on the network. I registered with giffgaff from the link above. Depends how much the penalty is and of course if the other providers give a better solution (ONT/Modem).
 
This is interesting, Virgin have just sent us an email saying.
Good news we've extended your discount for 12 months. As your current discount is about to expire, we will apply the same* discounted rate for another 12 months. What this means is you'll keep enjoying our broadband solus bundle uninterrupted and at the same great price** with no fuss and no new contract.
* this relates to your main services and does not include any add-on products.
** Prices will increase every april inline with your tnc's.

This email is seperate to the one we send out near the end of your contract which will outline all your options, including options to renew your contract.

So good news but also a little confused about the contract renewal. "no new contract" in the main body of the email, but the final line referring to contract renewal.

Thoughts welcomed.
 
Ad_Augendae said:
This is interesting, Virgin have just sent us an email saying.
Good news we've extended your discount for 12 months. As your current discount is about to expire, we will apply the same* discounted rate for another 12 months. What this means is you'll keep enjoying our broadband solus bundle uninterrupted and at the same great price** with no fuss and no new contract.
* this relates to your main services and does not include any add-on products.
** Prices will increase every april inline with your tnc's.

This email is seperate to the one we send out near the end of your contract which will outline all your options, including options to renew your contract.

So good news but also a little confused about the contract renewal. "no new contract" in the main body of the email, but the final line referring to contract renewal.

Thoughts welcomed.
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Take the offer if you happy with it, don't leave it too late as I was offered the same rate but now they've put it up and my contract ends 10th May. Last week I could have renewed at same rate.
 
Ad_Augendae said:
This is interesting, Virgin have just sent us an email saying.
Good news we've extended your discount for 12 months. As your current discount is about to expire, we will apply the same* discounted rate for another 12 months. What this means is you'll keep enjoying our broadband solus bundle uninterrupted and at the same great price** with no fuss and no new contract.
* this relates to your main services and does not include any add-on products.
** Prices will increase every april inline with your tnc's.

This email is seperate to the one we send out near the end of your contract which will outline all your options, including options to renew your contract.

So good news but also a little confused about the contract renewal. "no new contract" in the main body of the email, but the final line referring to contract renewal.

Thoughts welcomed.
Click to expand...

pallys said:
Take the offer if you happy with it, don't leave it too late as I was offered the same rate but now they've put it up and my contract ends 10th May. Last week I could have renewed at same rate.
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Thats the point it doesn't appear to be an option. It just seems to be a state of fact. Did your email direct you to take action ?
 
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Ad_Augendae said:
Thats the point it doesn't appear to be an option. It just seems to be a state of fact. Did your email direct you to take action ?
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No I didn't get your email despite opting in to marketing preferences. I logged into my account and was offered same rate with a new 18m contract. With less than 14 days to go they then increased the price offered by £2.50. I just took it, can't be bothered with the hassle this time.
 
Ad_Augendae said:
Thats the point it doesn't appear to be an option. It just seems to be a state of fact. Did your email direct you to take action ?
Click to expand...

pallys said:
No I didn't get your email despite opting in to marketing preferences. I logged into my account and was offered same rate with a new 18m contract. With less than 14 days to go they then increased the price offered by £2.50. I just took it, can't be bothered with the hassle this time.
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Ok, thanks for clarifying.
 
Ad_Augendae said:
This is interesting, Virgin have just sent us an email saying.
Good news we've extended your discount for 12 months. As your current discount is about to expire, we will apply the same* discounted rate for another 12 months. What this means is you'll keep enjoying our broadband solus bundle uninterrupted and at the same great price** with no fuss and no new contract.
* this relates to your main services and does not include any add-on products.
** Prices will increase every april inline with your tnc's.

This email is seperate to the one we send out near the end of your contract which will outline all your options, including options to renew your contract.

So good news but also a little confused about the contract renewal. "no new contract" in the main body of the email, but the final line referring to contract renewal.

Thoughts welcomed.
Click to expand...
Apparently we do not have to do anything, they will automatically extend the same rate for another 12 months.

We have the transcript and will update if any funny buisness occurs.
 
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