Virgin Media Discussion Thread

Slam62 said:
Yay
We all like to whinge , but VM are the dogs ×××××××
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If you get near or full speed most of the time and over each connection then yes. However if you're one of the many people in areas of high utilisation as per their forums then its a very different story with people suffering single figure Mbit speeds other than middle of the night. There are repeated push backs of reviews/fixes some going on for several years with no resolution.

It's also worth checking single versus multiple connection speed tests because some activities such as downloading and streaming may only use one connection so even though across all 8 modem connections someone may have 40Mb, but just 5Mb each for a download isn't so great and not always possible to work around with other software. Results from speedtest.net usually show far better than results from a selection of high bandwidth servers (same with all ISPs I expect due to prioritisation)
 
Phoned up to see what they would do to get me to sign up to contract again, ended up 200mb big kahuna sky sports £45, not too bad.

Get over 190 over WiFi now, bonkers.

Did line rental saver which gave me another year at last years price.
 
Getting about 90-95% download speed reductions during peak times at the moment. Fortunately, I haven't had this problem for a couple of years but it's time to get back on the blower! Should try and reduce my £115 monthly bill too...
 
Zbornak said:
Getting about 90-95% download speed reductions during peak times at the moment. Fortunately, I haven't had this problem for a couple of years but it's time to get back on the blower! Should try and reduce my £115 monthly bill too...
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I had this and when I called, Virgin told me that they capped me and the cap never got removed... a few hours later and I was back to 120mb (at the time, now 152)
 
So I've been waiting for a free upgrade from 50 to 70Mb and now I've been told it's not going to happen because I started a new contract last year?

No messages,no-one said a word about that when I took out the new contract,anything I can do about that?
 
There was talks of it going to 20mb up I think, but it never happened, obviously as VM just don't do upload even though their lines can manage it!
 
I recently upgraded to 200mb and was given a superhub2ac. I seem to get internet dropouts around midnight, its very strange. in my bedroom I can achieve a wireless connection of around 600mbps which allows me to max out the download speed of 200mb. But I like to stream things and I'm getting a bit of stuttering.

Not sure yet whether I'll keep using the hub or get myself a new ac router.
 
Jamesyboyjim said:
I recently upgraded to 200mb and was given a superhub2ac. I seem to get internet dropouts around midnight, its very strange. in my bedroom I can achieve a wireless connection of around 600mbps which allows me to max out the download speed of 200mb. But I like to stream things and I'm getting a bit of stuttering.

Not sure yet whether I'll keep using the hub or get myself a new ac router.
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How far between the device and the WiFi router/AP?
 
jrwagh333 said:
I had this and when I called, Virgin told me that they capped me and the cap never got removed... a few hours later and I was back to 120mb (at the time, now 152)
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Their traffic shaping is quite harsh. Once you pass their threshold, you get throttled for an hour. If, after the hour, you haven't stopped the "heavy usage", they cap you for two hours. If after that you still haven't decreased the usage, they keep capping you for 2 hour periods.
 
I was happy with my 50Mb connection until I had some buffering streaming iplayer in HD the other night.

I remembered that I'd been promised a speed boost to 70MB a long,long time ago,like a year or maybe 18 months ago that never happened.

I also remember that when I phoned them to have a chat about the last 2 lots of price increases both of which were well over inflation that they said it's worth it for the speed.
Now I can see folk with 200MB connection speeds still get buffering?
 
I've been a VM customer for a long time NEVER had any issues until I moved house.

Jeez why cant they get anything right. I got a call offering me an upgrade. Which I took,

Then nothing happened. Turns out no room for my landline in the cabinet. Ok then cancel it then until there is. I'm now being charged £76 per month for less than what I was promised at £53 per month.

If I hadn't signed up as a new customer in sept I'd cancel the lot.
 
Amraam said:
How far between the device and the WiFi router/AP?
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It sits high on a shelf in the hall just under the top few stairs (the stairs are backless so the signal can travel through the gaps)

Its not a big house and walls are thin. I'm about 7 metres away from it. I thought where it is and the other facts I'd mentioned I'd see around a gbps.

The old Linksys router that was in the same place would give me the full 54mbps it was capable of.
 
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