Virgin Media Discussion Thread

HEADRAT said:
Agreed, I had a BT FTTC connection before Virgin and ping was noticeably better, I do zero online gaming though and for me it was really all about upload and to a lesser extent download.
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I game online occasionally and VM has always been fine, but then I do us my own router as well. I was thinking of leaving though as we always seem to get issues with the phone, last weekend had no phone line for 3 days.

Tempted to see if they can offer a better deal as we pay £79 for 350 broadband, basic TV and unlimited phone. Out of contract now and i'm sure we can get better for what we pay.
 
Does using a different router actually help with ping? I'm in the process of joining virgin as their cables have recently been installed to my street but I don't want it to ruin my online gaming.
 
Not everyone seems to get that latency issue but if you do then changing the router won't do anything as it's down to the puma chip in the modem.
 
No, Virgin's broadband network and the DOCSIS overlay (combined with their choice of modem) has higher latencies due to the way it's designed and that can't be fixed by putting a different router behind the modem. There's always going to be a base level ping which is higher than it would be on an FTTC/FTTP service. Whether it causes any issues depends on what games you play, but a ~10ms ping difference is unlikely to matter.
 
And DOCSIS 3.1 is supposed to show big improvements in latency when we finally all get that, I've not had a chance to check if that's actually the case for those on Gig connections.
 
HEADRAT said:
And DOCSIS 3.1 is supposed to show big improvements in latency when we finally all get that, I've not had a chance to check if that's actually the case for those on Gig connections.
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It's DOCSIS 3.1 downstream but not upstream (atm) according to what I've read. I'm on hold to upgrade to it now...
 
Soulja said:
What kind of ping do people get on the 350mb package? I normally get 13ms with sky.
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Depends on location and how subscribed your area is. I've seen anywhere from 6ms to 30+ms over on the Virgin Media forums to the likes of BBC.

The engineer is installing mine as I type this. Fibre run is right up to the box on the exterior, it will be the bigger brown box if it's RFoG. He said he very rarely has to come out and tweak things on these installs but still regularly sees issues with coaxial runs at longer distances.
 
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Ayahuasca said:
Depends on location and how subscribed your area is. I've seen anywhere from 6ms to 30+ms over on the Virgin Media forums to the likes of BBC.

The engineer is installing mine as I type this. Fibre run is right up to the box on the exterior, it will be the bigger brown box if it's RFoG. He said he very rarely has to come out and tweak things on these installs but still regularly sees issues with coaxial runs at longer distances.

There's also this article from a few months back that seems to suggest better performance: https://www.thinkbroadband.com/news...s-and-rfog-areas-appear-faster-than-coax-ones
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Yes certainly less noise when reducing coaxial use but I can't see them replacing the coaxial to cab any-time soon for users if you can get 1gb using DOCSIS 3.1 how it is?

In regards to ping mentioned above, it also depends what you're pinging. It will be less if on the same network or has decent peering compared to one without. If I ping www.bbc.co.uk just now it ranged from 13-20ms. In Overwatch I generally get 30-35ms on European servers which is fine (VM 100mbit using SH2ac wired in).
 
Duke said:
Yes certainly less noise when reducing coaxial use but I can't see them replacing the coaxial to cab any-time soon for users if you can get 1gb using DOCSIS 3.1 how it is?
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Absolutely, coax will even support up to 10Gbps down and 2Gbps up once they've done the DOCSIS 3.1 work on the cab.
 
Finally got it sorted. The rep said their terminal kept hanging and crashing, so it took an hour in the end. The HUB4 is being delivered next Thursday (9th) and the official activation date is the Saturday (11th). My new core switch and edge router are installed so it's just a week to wait to play with it now. Shame it's still only 55 megs up. :(
 
jrwagh333 said:
Did you ring up and say you were going to cancel, they said ok... Then a few days later you got a call?
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Correct. When I called to cancel they only offered bundles and addons. Retentions guy offered decent prices straight away for broadband only.

As with many people posting on here, I did the same thing to get the last deal I was on
 
shiver said:
Correct. When I called to cancel they only offered bundles and addons. Retentions guy offered decent prices straight away for broadband only.

As with many people posting on here, I did the same thing to get the last deal I was on
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Thanks. Will give it a shot. All they are offering me at the moment is to keep my £10 discount.

Currently in:
100MB
Bigger TV
Weekend Phone
Extra TiVo Box
£65 p/m (Inc £10 discount)
 
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