Virgin Media Discussion Thread

Nymins said:
This Thinkbroadband monitor is becoming the graphics card benchmark of internet connections.

If people are happy with their connection (same as if they were happy with their frame rate), then who cares what a monitor says! :)

Its good for diagnosing problems, but I think it should only be used for just that. Those Speedtest and Pingtest results look very solid, so I'd be happy with just that.
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It's really not becoming a benchmark, it's just a diagnostic tool, if anything speedtest is more comparable to what you are describing.
 
Nymins said:
Its good for diagnosing problems, but I think it should only be used for just that. Those Speedtest and Pingtest results look very solid, so I'd be happy with just that.
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I wouldn't be happy with 5ms jitter in the middle of the day.

englishpremier said:
Because unless you want some crap call package that's useless for a broadband only line and you make 10 calls a month, they charge you £130 for a new installation. Plus you then under contract.

Post Office are doing an offer atm. Free line installation for all orders before 31st March.

Plus it's a monthly rolling contract.

You can then look at what LLU providers you have in your area and take you pick of solid stable broadband.
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Ah, fair enough. I use a home phone so went that route.
 
Sp00n said:
It's really not becoming a benchmark, it's just a diagnostic tool, if anything speedtest is more comparable to what you are describing.
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Suppose. But I don't see the point in pointing him directly to TBB when he is clearly happy with his connection :confused:

Diagnostics should be used when something needs diagnosing.
 
clone said:
Mine is ok now got £10 of this months bill and £15 of next`s :)
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I think I need to give them a call.

I am tempted to upgrade to faster speeds if that means I'm on a separate network to the congested one. Can anyone confirm this?
 
Best way is to send them a email that way they have to get back to you,even got the blokes number that is helping me and said to call him next time i get trouble.
 
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Throttling kicked in (this is on 30 Mb/s broadband).

Can't say I'm too happy with the broadband lately.
 
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Must admit I'm a happier bunny with Virgin, now I'm on a non traffic managed 60 MB pipe. :)
 
Mr Krugga said:
How is the 60 Mb/s not traffic managed?
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To be clearer, what I mean is I'm no longer subject to download limits which plagued me on the 10MB service. The line still gets throttled during peak hours, but not a problem on a 60MB plan.
 
clone said:
Best way is to send them a email that way they have to get back to you,even got the blokes number that is helping me and said to call him next time i get trouble.
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What's the email address? I've had it with phoning up, I'm still waiting for the credits to my account I was promised back in November yet every time I call someone says they'll get it sorted for me, next months bill comes in and still no credit.

Sick to death of Virgin now, still getting insane packet loss most evenings during peak times :(
 
Wyrdo said:
What's the email address? I've had it with phoning up, I'm still waiting for the credits to my account I was promised back in November yet every time I call someone says they'll get it sorted for me, next months bill comes in and still no credit.

Sick to death of Virgin now, still getting insane packet loss most evenings during peak times :(
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This is what was happening with me, I'd call up and get false promises. Engineers visits would finish with "I'll pass it to networks who will call you". Yup, no phone call. I then tried on the forum, and they are useless on there.

Final straw was to email head office, I received a call back within a few days, which then moved to email. The chap was professional, courteous and did his all to help me out. I received 50% off my bill dating back to when the fault was booked out, ended up with £80 credit. It then cost me £50 to cancel early (due to the TV and Phone package, BB was waived). I've since moved to BT Infinity and couldn't be happier.

It is a shame this day and age where to get any decent sort of result from customer services, especially where a large company is concerned, is to mail their CEO.
 
Kelt said:
To be clearer, what I mean is I'm no longer subject to download limits which plagued me on the 10MB service. The line still gets throttled during peak hours, but not a problem on a 60MB plan.
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I got it wrong. Still d/l limits, but upped to 20gb from 10am to 3pm and 10gb from 4pm to 9pm.
I was told a porkie by the virgin retention guy!
 
Having a problem with my transfer speeds across the network when it comes to using my SuperHub as a router. When I first got it I was getting 50/60mbs transfer speeds across the network but now I'm getting 10 at max. Anyone know why this is? Also transferring files across the network and downloading at the same time seems to drastically reduce my download speed (about 70% of my 50mb connection). That isn't really a major issue but just curious as to why that happens
 
medley said:
Having a problem with my transfer speeds across the network when it comes to using my SuperHub as a router. When I first got it I was getting 50/60mbs transfer speeds across the network but now I'm getting 10 at max. Anyone know why this is? Also transferring files across the network and downloading at the same time seems to drastically reduce my download speed (about 70% of my 50mb connection). That isn't really a major issue but just curious as to why that happens
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Virgin throttle during peak times.
 
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