Virgin Media Discussion Thread

platypus · 26 Apr 2012 at 21:01

Phunky said:
Connect directly to the modem (in modem mode) and if its still **** its VM and most likely an over-subscribed area.

Yep still bad from laptop>superhub.

Wyrdo · 26 Apr 2012 at 21:49

You're just in an oversubscribed area like I have been for the past six months.

OrionTC · 26 Apr 2012 at 21:51

not a good sign! will leave it to test a bit longer. but holy jitter!

is that down to the levels on the box. i.e. like the DB power lvls etc? we dont live in a young area, mostly over 50's, so unless they are rocking the bandwidth.

banger9365 · 27 Apr 2012 at 02:36

this is mine ,ip changed to

OrionTC · 27 Apr 2012 at 09:26

a lot better than mine, i need to check the upstream. only had it a day so not had chance to check, stuck a monitor straight on it. had 100% packet loss since 3am..... lol

KIA · 27 Apr 2012 at 10:56

OrionTC said:
had 100% packet loss since 3am..... lol

Allow ping responses.

Sp00n · 27 Apr 2012 at 11:17

platypus said:
Not so far they haven't been.

[img]

Tonight so far I have tried a new coaxial, a new isolator where the cable comes into the house, I have tried the superhub back in full router mode, I have tried direct ethernet connection to the superhub, it is appalling.

Here is my network, simplified.
[img]
[list][*]A = Asus RT-N56U[*]V = Virgin Superhub[*]HP = Procurve Managed Switch[*]S/PC = Server/PC[*]Black cable = Virgin Coaxial (including testing a new one)[*]Green cable = Cat6 ethernet cable[/list]

I've set it up this way so I can have the vast majority of my stuff under the stairs (the modem, switch, server). The router is in the front room so as to provide the best wireless signal. Could it be something I'm doing wrong, or am I just getting **** service from Virgin?[/QUOTE]

That sucks, I was under the impression the upgrade was supposed to alleviate the over-utilisation but appears it's making no difference. Well as it happens my upgrade will probably coincide with the students going home for summer (june) so I may be ok, but that is a dissapointing result :(

OrionTC · 27 Apr 2012 at 11:18

KIA said:
Allow ping responses.

i did hence the other data in the previous hours, it was the router that needed rebooting at 3am. once it was back up it started again.

still getting high ping and packet loss, VM said everythings fine. idiots.

Van Diemen · 28 Apr 2012 at 00:49

Well mine was working fine until tonight

it's like being on dial-up

ChrisD. · 28 Apr 2012 at 07:55

I'm still gloating that I switched to BT Infinity.

I've said it before and I'll say it again Virgin's core network can't cope. It'll be a long time before jitter is anything considered decent.

Conanius · 29 Apr 2012 at 09:08

was on a training course this week chatting to a guy working at VMG on a project due for completion before the Olympics in London. Apparently there is a huge programme of work upgrading core switches and routers that will make a monumental change to the core network performance. We'll see what that really means.

Just did a speed test, my upload should be higher, right? I thought it was 100:10 ?

gumpy321 · 29 Apr 2012 at 11:47

Conanius said:
was on a training course this week chatting to a guy working at VMG on a project due for completion before the Olympics in London. Apparently there is a huge programme of work upgrading core switches and routers that will make a monumental change to the core network performance. We'll see what that really means.

Just did a speed test, my upload should be higher, right? I thought it was 100:10 ?

Upload speed gets upgraded when everyone in your area has been upgraded.

Genoma · 29 Apr 2012 at 12:21

I really fancy a sky bundle now, virgin is just getting ridiculous price wise for an existing customer

Fr0dders · 29 Apr 2012 at 18:24

Wyrdo said:
Good for Virgin though

crikey I must be doing well then :

and this is my newly doubled speed from 50mb

Just need to wait for the upload to get upgraded now

Very happy with that. And no superhub either ! i only recently joined VM, so the modem they gave me is fine for 100mb

OrionTC · 29 Apr 2012 at 22:28

problem with pingtest is it doesnt poll for long enough. if you actually do a ping -t in cmd you will often see your ping spike on these god awful VM connections.

i ended up getting my modem swapped to a netgear 300 one and its lowered my ping but still spikes.

pingtest says its perfect, thinkbroadband does not

platypus · 30 Apr 2012 at 12:07

Virgin Media Forum Team said:
I have looked over the network, and I can see spikes of utilisation in your area during peak times, we will monitor it, if it passes our threshold limit we will raise it to our network team.

Please accept our apologies for the inconvenience.

Great. So I have to wait an indeterminate length of time, putting up with an unuseable broadband line (at peak times) until Virgin deem it enough of a case to even pass it to the network team. And given that it isn't yet at the threshold I'll have to experience it getting steadily worse until it is!

Phunky · 30 Apr 2012 at 12:16

It will never hit there limits, it has to be at 90% utilisation for 24hrs which never happens.

Have you setup a thinkbroadband ping graph yet, if not do so and track your connection for a couple of days then go back to them. Use this to back up you claims and either get a reduced price or to get out of your contract for unusable service.

Mine is still nothing compare to FTTC but i've yet to have the network upgrades, so hoping once that happens that latency will drop a lot more.

OrionTC · 30 Apr 2012 at 12:16

platypus said:
Great. So I have to wait an indeterminate length of time, putting up with an unuseable broadband line (at peak times) until Virgin deem it enough of a case to even pass it to the network team. And given that it isn't yet at the threshold I'll have to experience it getting steadily worse until it is!

guy on phone tried telling me an acceptable ping to a UK gaming server was 150ms. i told him i had a rock solid 110-120ms back on 56k modem 10 years ago he was like oh. no one should get higher than 60ms to anything in the UK. when i first moved to blueyonder(VM) i had 20ms to the UK and a completely stable connection

Martynt74 · 30 Apr 2012 at 13:21

Well i just rang them to ask about upgrading my line to 100mb as i'm on 30mb at the moment (not yet been doubled) and the guy i spoke to said he could double the speed for me right there and that i should see how it goes and if later on i decide i want more then i could upgrade to 100mb later on.

Pretty decent service, rather than just trying to sell straight away!

Nymins · 30 Apr 2012 at 15:31

Marvt74 said:
Well i just rang them to ask about upgrading my line to 100mb as i'm on 30mb at the moment (not yet been doubled) and the guy i spoke to said he could double the speed for me right there and that i should see how it goes and if later on i decide i want more then i could upgrade to 100mb later on.

Pretty decent service, rather than just trying to sell straight away!

What number did you call?

My double speed is due March-April, so today is obviously the last day for it to happen. But if I can ring and ask them to push it down then I will.