Virgin Media Discussion Thread

mrk · 30 Jul 2012 at 20:06

Pwned

Phone up!

lettuce · 30 Jul 2012 at 21:19

I was under the impression that the SuperHub could not do both B&G and N wireless mode at the same time, it could only do one or the other??. The only reason i ask is that in the SuperHub settings i only have 2.4GHz enabled not 5Ghz and Greenfield mode is disabled. Yet my Xbox 360 is reporting a Wireless Mode of 802.11n! yet i havent selected 5GHz, any ideas?

Phreaky · 30 Jul 2012 at 21:45

Wireless N is not exclusive to the 5Ghz band.

lettuce · 30 Jul 2012 at 22:08

Phreaky said:
Wireless N is not exclusive to the 5Ghz band.

Really?, does it still give the performance boost that Wireless N give even if the router is on 2.4GHz, or is there no performance boost between G and N when on 2.4GHz??

Been tinkering a bit more and changed the wireless channel from '11' to 'Auto' which it auto selected channel 1 and selected 54Mbps instead of 144Mbps. The 360 then changed from 802.11N to 802.11G. Is this usual behavior for changing channels changes the wireless type??

mrk · 30 Jul 2012 at 22:19

Depends on the device client connecting. My Galaxy S3 when connected to 2.4GHz connects only at 65Mbps.

Connecting to 6GHz it is at 150Mbps.

Laptops will be similar but 2.4GHz band will likely be 150Mbps.

Both are Wireless N of course.

lettuce · 30 Jul 2012 at 23:16

mrk said:
Depends on the device client connecting. My Galaxy S3 when connected to 2.4GHz connects only at 65Mbps.

Connecting to 6GHz it is at 150Mbps.

Laptops will be similar but 2.4GHz band will likely be 150Mbps.

Both are Wireless N of course.

Well all i use the wireless for is my 360, PS3 and iPhone and iPad so i wouldnt really need to have the wireless set to 144Mbps do i, as im only on 60meg connection so setting the wireless at 144Mbps would be a total waste would it not?

mrk · 30 Jul 2012 at 23:43

With overheads you'd not actually get full utilisation of 60Mb.

Example, running speedtest.net on my S3 on the 5GHz band (150Mbps)gives:
D: 41.48Mbit / U: 4.52Mbit

While running it on the 2.4GHz (65Mbps)band gives:
D: 37.56Mbit / U: 4.56Mbit

So not that much in it for web surfing etc as both bands offer more than enough speed but transferring files between devices within the LAN is where the differences occur:

5GHz band (135Mbps this time it's connected at) gives:
Downloading a 115MB video from phone to PC: 7MB/sec

While running it on the 2.4GHz (65Mbps)band gives:
Downloading a 115MB video from phone to PC: 4MB/sec

MADMAN · 30 Jul 2012 at 23:43

man am thinking of going virgin.... i think ill just have to do it

WKN · 31 Jul 2012 at 05:31

i love vm

http://oi47.tinypic.com/2u6p5yp.jpg

** Please resize image to no more than 1024px wide before replacing image tags - thanks **

Tuvoc · 31 Jul 2012 at 07:07

Yes I am very happy with Virgin also. So much negativity here. I think the vast majority of customers get a good service, but of course that is no consolation to the minority that don't. Yes I was very angry with them a few months back for an outage, but then it was back to the normal excellent service, and I calmed down and happiness has returned. All ISPs have occasional hiccups, even BT Infinity when you look at that thread.

ChrisD. · 31 Jul 2012 at 07:44

Tuvoc said:
I think the vast majority of customers get a good service

Virgin's issues are widespread, just have a look on their forums at the number or irate customers complaining about congestion. I've yet to see a TBB graph as clean as an FTTC provider. If you are in an area not affected, then consider yourself lucky.

Quick Mustard · 31 Jul 2012 at 09:08

Anyones Virgin Broadband go down in the Swindon area last night?

We had a power cut and its been logged as a fault to hopefully be fixed today, but just wondered if anyone else had a similar problem?

Ekim · 31 Jul 2012 at 12:06

Does anyone know if Virgin check if you are a student if you get one of the student bundles? I have looked on their site and I can't tell if they do - have tried digging in to their T&Cs and there doesn't appear to be anything explicit about you having to be a student to get their student offers.

I would get a normal bundle however I don't want an 18month contract.

Nymins · 31 Jul 2012 at 12:13

Think they stopped offering the student deal. Could give them a ring and see.

Tuvoc · 31 Jul 2012 at 13:46

MilanoChris said:
Virgin's issues are widespread, just have a look on their forums at the number or irate customers complaining about congestion. I've yet to see a TBB graph as clean as an FTTC provider. If you are in an area not affected, then consider yourself lucky.

Yes I've seen the forums. But how may hundreds of thousands (millions?) of customers do they have ? You are seeing a very tiny proportion of the user base. It is the same with any product. Do the research and you would never buy anything. There is always a minority complaining.

I have no idea what a TBB graph is, but I wouldn't care what it told me. My internet connection works well. People get far too hung up on speedtests etc. If your connection works well, then that is the test that matters.

I've had Virgin for 4 yrs this time round, and before a gap where I had to have Sky ADSL because it was not a Virgin area, had it at a previous address for 3 yrs. Apart from an annoying outage once a year or so, it is an excellent service.

And good old BT have put back the date for Infinity in my area twice now, 6 months delay at least. People complain about Virgin's slipping dates, they are no worse than BT.

cp88 · 31 Jul 2012 at 14:14

HAHAHA

box · 31 Jul 2012 at 14:25

Quick Mustard said:
Anyones Virgin Broadband go down in the Swindon area last night?

We had a power cut and its been logged as a fault to hopefully be fixed today, but just wondered if anyone else had a similar problem?

Not exactly Swindon, but we had an extended intermittent outage here in north London last night.

Shad · 31 Jul 2012 at 14:30

Just been 'upgraded' to the Suberhub after a recent network issue forced all the older Ambits off local the network. I'm running it in modem mode, R36 and V2 hardware. Is there any way to check the signal levels and config it's downloaded, like I used to be able to? Or is this only available when it's in router mode?

Performance seems as good as always so far.

Cheers

KIA · 31 Jul 2012 at 15:51

Tuvoc said:
Yes I've seen the forums. But how may hundreds of thousands (millions?) of customers do they have ? You are seeing a very tiny proportion of the user base. It is the same with any product. Do the research and you would never buy anything. There is always a minority complaining.

I have no idea what a TBB graph is, but I wouldn't care what it told me. My internet connection works well. People get far too hung up on speedtests etc. If your connection works well, then that is the test that matters.

You're in denial. The congestion problem is far worse than you think. TBB is important because it highlights congestion issues.

In other news...

ISP Virgin Media UK Staying Stum on Future 200Mbps Broadband Service

http://www.ispreview.co.uk/index.ph...stum-on-future-200mbps-broadband-service.html

R36 firmware issue.

Separately Virgin Media has said that it is investigating a spate of data corruption issues on its network, which seem to occur when downloading files or trying to update apps via smartphones and tablets. Some customers report that the problem surfaced after they updated their SuperHub modem/routers from firmware R30 to R36 and can only resolve the problem by using a different router and switching the SuperHub itself into modem-only mode.

https://community.virginmedia.com/t.../Corrupt-Downloads-Master-Thread/td-p/1337570

gareth170 · 31 Jul 2012 at 16:19

MilanoChris said:
I've yet to see a TBB graph as clean as an FTTC provider.

very good tbh.