Virgin Media Discussion Thread

I'll stick to modem mode and get an 802.11ac router in Q1 2014 to replace the WNDR3700 because that standard looks truly epic. A bandwidth of up to 7Gbit (realistically though, 2x of Wireless-N 600 with contention/overheads currently for a couple of bonded channels out of the available 8 at 160MHz).

Think that will mean a viable alternative to running Ethernet all over the place.
 
Antony101 said:
Here is a video of me attempting to watch any online content yesterday. I'm on 60meg wired and have had this issue for 6 months, the moment it hits around 7/8pm.


Apologies for the HTC One cameras focus.
Click to expand...

Nobody in Tech Support can help you with this. The buffering on YouTube is due to VMs horribly throttled/congested CDN. You can try to work around this by rejecting packets from the CDN (ntli.net IIRC) and being hopefully rerouted to a Google server. Or use a VPN.

Not sure about TwitchTV. I think their streams are shoddy all across Europe.

Shrek said:
Does anyone have any Contacts within Virgin Media that could be able to tell me what the network is like in my area?
Click to expand...

Call VM Cable Tech Support (0845 454 1111) and ask them to check your area for utilisation issues or SNR outages.
 
Woo Hoo!!!

I'm maxed speed now baby!!

2856776239.png
 
Jasseh said:
Did you have to call them to sort it out? I'm having drop outs at the moment too. None since swapping out one of the Virgin DNS servers for one of Google's public DNS servers though.

Edit: Turns out that wasn't enough, just dropped out again :(
Click to expand...

Jasseh, an engineer come out to have a look. Turns out what can happen with dropouts is that if there is something going on locally your router can lose it's downstream connections. It should be locked onto about 6 or more. Sometimes it loses them, you get a drop out, it then locks onto one and you get a much slower speed. When this happens, your modems blue light can also go green.

To check it go your router page, normally 192.168.01 and click on router settings on the top right, then on downstream. It should show you how many streams its locked on to.

If it's under 6, then a quick router reboot will normally sort you out.
 
2856856116.png


woot upgraded too.. Im in Leeds :)

only problem I have is
twitch.tv .. 720p/1080p used to work but now all the streams I watch stutter and lag. But work on my phone via orange 3g.. so it's a virgin media problem right?
 
It's weird though like, I don't see why its twitch feels like the Youtube issue to me with Virgin media. Could be wrong I guess :)
 
Leeds here - my connection to Twitch is crap, anything above the lowest quality setting is usually unwatchable. YouTube is a bit better, but it's still a bag of ****.
 
i am in SE London and on the 60mb one with superhub (my third one in 2 years!)
had a lot of disconnects and very low speeds especially in the evenings...

anybody else experiencing the same lately?
can i pursue them to give me one of the newer routers for free since i am on my third one?
 
Oh dear. I'm on the 60 Mbps package and most of the days it's perfect, but since yesterday, the upload speed is virtually 0.

I can't use Dropbox, P2P, upload pictures or send complex emails. Even certain websites don't work properly and I'm not even trying to play games.

Rebooting or even restoring the router to default settings didn't help in the slightest.

Code: 
Downstream Channels Lock Status	Channel ID	Frequency	Modulation	Rx Power	SNR	Pre RS Errors	Post RS Errors
Locked	62	315000000 Hz	QAM256	1.4 dBmV	39.2 dB	4727	0
Locked	57	283000000 Hz	QAM256	1.6 dBmV	40.8 dB	937	0
Locked	58	291000000 Hz	QAM256	1.2 dBmV	40.4 dB	1355	0
Locked	59	299000000 Hz	QAM256	0.8 dBmV	40.3 dB	1990	0
Locked	61	307000000 Hz	QAM256	0.3 dBmV	39.5 dB	3482	0
Locked	63	323000000 Hz	QAM256	1.4 dBmV	39.0 dB	5904	0
Unlocked	Unknown	0 Hz	Unknown	0.0 dBmV	0.0 dB	Unknown	Unknown
Unlocked	Unknown	0 Hz	Unknown	0.0 dBmV	0.0 dB	Unknown	Unknown
Upstream Channels Lock Status	Channel ID	Frequency	Modulation	Tx Power	Mode	Channel Bandwidth	Symbol Rate
Locked	2	31000000 Hz	ATDMA	58.0 dBmV	16QAM	6400000	20480 Kbits/sec
Unlocked	0	0 Hz	Unknown	0.0 dBmV	Unknown	Unknown	0 Kbits/sec
Unlocked	0	0 Hz	Unknown	0.0 dBmV	Unknown	Unknown	0 Kbits/sec
Unlocked	0	0 Hz	Unknown	0.0 dBmV	Unknown	Unknown	0 Kbits/sec
 
just had a chat with a girl from VM and explained the situation.
i have an engineer coming in as i get a lot of disconnects (i use VPN a lot - WFH!) and next step will be the super hub 2.

the underlying problem is still the "high utilisation" as described by others. VM confirmed that this is will go on until end of december!!!!!

i got them to refund 2 months and take down the price and keep me on the 60mb.
i will monitor it and if i get crap speeds they will move me even more down to the 30mb paywise (that is if they solve the huge amount of disconnect problem!)

i will keep you all posted but see below a screenshot of my monitoring from yesterday to today.
5raj.png
 
Am using the superhub for main downstairs and using the old wnr 2000 upstairs as a network switch but I am only pulling 90mb down instead of the full 126 down when using the old router as a switch cant figure out why I am dropping 36mb when using it ? anyone any ideas it's not the cable have tried various the cables are fine.

I have the router I am using as a network switch on 192.168.1.101 and dchp disabled it all works fine but am only getting 80-90 mb download speed soon as I plug the flat cat cable which is directly connected to the superhub downstairs in to my cpu lan port I am back to 126 down but if using the switch its back to 80-90mb :confused:
 
Last edited:
Does anyone else have issues with turning on HD on Youtube? Buffering used to be issue but that actually seems ok for me now but turning on HD (either 720 or 1080) often takes a few minutes and sometimes doesn't work at all.
 
klaxhu said:
just had a chat with a girl from VM and explained the situation.
i have an engineer coming in as i get a lot of disconnects (i use VPN a lot - WFH!) and next step will be the super hub 2.

the underlying problem is still the "high utilisation" as described by others. VM confirmed that this is will go on until end of december!!!!!

i got them to refund 2 months and take down the price and keep me on the 60mb.
i will monitor it and if i get crap speeds they will move me even more down to the 30mb paywise (that is if they solve the huge amount of disconnect problem!)

i will keep you all posted but see below a screenshot of my monitoring from yesterday to today.
Click to expand...
I had "high utilisation" for 8 months. I had to call them up every month to get £10 of my £30 monthly bill which was just for 100Mb broadband. It's been fixed for 5 months now and speeds are great at all time of the day.
 
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