Virgin Media Throttling Experiences

BDEE

BDEE

BDEE

Soldato
Joined
21 Apr 2011
Posts
3,169
Hi Folks,

Does anyone have experience of having been throttled by VM?

Had some really weird issues over a number of months, with speeds going to less than 1mb/s down 0.5 up. This is on a 120/20 connection. Always seemed to happen on a Sunday, with 11am being a time where the connection would grind virtually to nothing.

I went on live chat about it and was told an engineer would come to check everything over, but the odd thing was, almost immediately after being on the live chat, everything came alive again. The engineer came out and found nothing wrong with anything. Since the live chat, everything has been fine and the connection totally stable. This is after months on end of the same thing every Sunday.

Funnily, the contract is also about to come to an end, so the cynic in me thinks we were being throttled and now I have complained about the speeds they have triggered something to stop the throttling.... Or is this just sheer coincidence?

Oh, we were given a princely sum of £5 for the loss of service lol.

I want to upgrade to Gig1 but loathed to if the same issues are going to come back once locked back in again. (This will also be fun trying to get them to do it on the new customer offer price, given the system is offering us to renew the 100/20 at £2 a month more than a new customer would get Gig1 for).
 
ChrisD. said:
Nope. If you haven't already, get a Think Broadband graph going to monitor your latency.
Click to expand...

No not done that - Will have a look at it, thanks.

VM say I can't upgrade until after 16th Jan anyway as they do not have enough routers for Gig1 to go around. I am annoyed I let it go on for so long without contacting them, as at £5 a day I should have been owed back more than just £5!
 
No throttling here, aside from an issue years ago when I was on the 50Mb service (when 50Mb was the top tier) where the modem was faulty, I’ve never had an issue with Virgin. Supposedly I’m in a low contention area though.

My Gig1 service is giving me 925~ down and 108~ up. The bottleneck for me is the 1Gbps port I’m using for WAN on my Unifi UDM.
 
embed


No throttling hereon Gig1. :) (10.3 GB Downloaded in 1 min 20 seconds at an average of 131.9 MB/s)
 
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When I used to be on VM it wasn't throttling in the traditional sense but more so too many active connections on the same node, the only way it got fixed was when VM installed new hardware to cope with the demand.
 
I had VM top package and when my contract ended, I threatened to leave. I was offered their 100mb package at something like £19 a month so I accepted. All was fine for a couple of months then weekend and evening throttling or latency started.

I left and went with Vodafone full fibre and city link, exactly the same, great for a month or two then the same problem, both companies you call to complain and it speeds back up for a couple of weeks.

It‘s shocking, that no matter who you go with, you never get what you pay for.
 
ristac said:
I had VM top package and when my contract ended, I threatened to leave. I was offered their 100mb package at something like £19 a month so I accepted. All was fine for a couple of months then weekend and evening throttling or latency started.

I left and went with Vodafone full fibre and city link, exactly the same, great for a month or two then the same problem, both companies you call to complain and it speeds back up for a couple of weeks.

It‘s shocking, that no matter who you go with, you never get what you pay for.
Click to expand...
You went from VM to Vodafone? That's like out of the frying pan and into the fire.

Plenty of ISPs will give you what you pay for, most however don't offer decent customer service.

You also should remember that you are paying for a contented service where minimum bandwidth guarantees are in place.

There is no 'rang them and it was fine after conspiracy'.
 
ChrisD. said:
You went from VM to Vodafone? That's like out of the frying pan and into the fire.

Plenty of ISPs will give you what you pay for, most however don't offer decent customer service.

You also should remember that you are paying for a contented service where minimum bandwidth guarantees are in place.

There is no 'rang them and it was fine after conspiracy'.
Click to expand...
I went with full fibre city link, the only provider they’d signed up was Vodafone. Bandwidth throttling was definitely happening when I switched to the VM lesser package and it definitely improved for a while after a phone call
 
ChrisD. said:
No, but it would show if the line is in an oversubscribed area which is one explanation of lower than normal speeds.
Click to expand...
I set mine up last night, quite some spikes there but I don't know what to make of the graph.

Broadband Quality Monitor | thinkbroadband

FREE Broadband Quality Monitor to keep track of latency & packet loss
www.thinkbroadband.com www.thinkbroadband.com
 
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