Virgin Media Throttling Experiences

Hutch said:
Been with VM for 20+ years and while I used to experience throttling I havent for quite a few years.
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What package are you on, I never experienced a problem when I was on their XL package (I think that’s what it was called at the time) but when I changed to their bottom but one, that’s when problems hit.

The VM outside boxes around here are in a terrible state too, doors hanging off, cables bulging out.
 
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I'm on their 250mb service and never had any issues with throttling.

Before that I was on their 100mb service and again no throttling on there either.

Been with VM for 20+ years
 
ristac said:
What package are you on, I never experienced a problem when I was on their XL package (I think that’s what it was called at the time) but when I changed to their bottom but one, that’s when problems hit.

The VM outside boxes around here are in a terrible state too, doors hanging off, cables bulging out.
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Yeah I think the throttling I had was actually published. I have 1GB now and theres none
 
VM haven't throttled (or 'managed') traffic in years now. What you're describing is more like congestion (over utilisation) or, perhaps, more likely a fault. If a chat to customer services resolved the issue and it didn't come back, that would be much more indicative of a fault than any kind of weird selective throttling. Your contract status has no bearing on the issue. While VM has its inherent issues, you should be aware that Gig1 runs separately above the other services, and includes DOCSIS 3.1 channels. It runs much better than the lower tiers, and is not subject to any throttling at all. For all its faults (which most users wouldn't even notice, at least without direct comparison), it does deliver gigabit 24/7/365 for us, and we're in a busy city.
 
_lecro_ said:
Not had any throttling or ping issues on M350 but get outages at least once a month and currently on the 2nd new router
Six months left then im gone ! :rolleyes:
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I'm in a similar boat, same package, outages now and then and on second router.
We have City Fibre here so may try that when contract up in March.
 
BDEE said:
Fixed - Should both show now
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Only the second of the two works, but yeah that's not great. I'm assuming you had downtime most of the day? That's a pretty significant fault and you need to speak to VM. It could be your Hub, power levels, the TAP, or something upstream but either way if that's definitely your WAN IP and you've lost 'net for all the red bits, you'll need an engineer visit.
 
Updated the links again so hopefully both work.

Engineer came a week ago and said he couldn't find anything wrong with it.

The downtime is very sporadic, but usually resolves following a full power down - Not just of the router, but also the power which goes into the box from the outside wall. Powering down just the router doesn't help. I did tell the guy this and he looked at the box on the outside, but said everything looked fine!
 
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BDEE said:
Updated the links again so hopefully both work.

Engineer came a week ago and said he couldn't find anything wrong with it.

The downtime is very sporadic, but usually resolves following a full power down - Not just of the router, but also the power which goes into the box from the outside wall. Powering down just the router doesn't help. I did tell the guy this and he looked at the box on the outside, but said everything looked fine!
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Have you called VM when its down so they can do checks from their side of things?
 
ED209 said:
Have you called VM when its down so they can do checks from their side of things?
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Last time I did yes. They just gave me £5 and organised the engineer. But whilst on the phone, it all came back to life. This is why I got suspicious about throttling. I will call them again the next outage we get.
 
BDEE said:
Last time I did yes. They just gave me £5 and organised the engineer. But whilst on the phone, it all came back to life. This is why I got suspicious about throttling. I will call them again the next outage we get.
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Have they replaced the router at all?
 
ED209 said:
Have they replaced the router at all?
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No. He said he wasn't allowed because they have a shortage of them.

I am looking at Gig1 upgrade after 16th Jan which is apparently when new routers are available, so that might fix it if the router is faulty when that gets done. I will be raging if I get Gig1 and everything carries on like this though :(
 
BDEE said:
No. He said he wasn't allowed because they have a shortage of them.

I am looking at Gig1 upgrade after 16th Jan which is apparently when new routers are available, so that might fix it if the router is faulty when that gets done. I will be raging if I get Gig1 and everything carries on like this though :(
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All you can do is call them every time it happens so they can log the fault.

I hate calling VM lol
 
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