Virgin
- Thread starter LukeTW
- Start date
Ticket Number 1079040
Time Stamp 10/09/2009 20:13
Priority P1
Status Opened
Department Outage Surveillence Team
Estimated Time Fix 4 Hours
Customers Affected Broadband Internet
Raised By Carl McKeown
Detailed Description
Customers Nationally may be unable to access US hosted websites (e.g. facebook.com / hotmail.com).
Our engineers are currently investigating this issue.
Virgin Media would like to apologise for any inconvenience caused.
Virgin Media Technical Support.
Time Stamp 10/09/2009 20:13
Priority P1
Status Opened
Department Outage Surveillence Team
Estimated Time Fix 4 Hours
Customers Affected Broadband Internet
Raised By Carl McKeown
Detailed Description
Customers Nationally may be unable to access US hosted websites (e.g. facebook.com / hotmail.com).
Our engineers are currently investigating this issue.
Virgin Media would like to apologise for any inconvenience caused.
Virgin Media Technical Support.
Associate
- Joined
- 19 Dec 2008
- Posts
- 663
My sisters telephone, internet and TV all died about an hour ago... Possibly unrelated, but seems to be strange timing.
I've just started using OpenDNS seems to have resolved most issues with US based websites.
http://www.opendns.com/
http://www.opendns.com/
Associate
- Joined
- 24 Nov 2002
- Posts
- 1,647
- Location
- Abertawe, Cymru.
Same here, facebook, myspace, thisissouthwales?? guess they could be using a us based server all time out.
Last edited:
Associate
- Joined
- 19 Dec 2008
- Posts
- 663
and temporarily changing your DNS server solves it?
Facebook wont work etc.
Anybody have an iphone that is having issues? Trying to update my iphone via itunes and it comes up with 'could not connect to server' or something along those lines.
Bascially i dont even have an OS on my iphone right now because of it. I can't use my bloody phone!!
edit: im guessing itunes would be classed as an american site?
Anybody have an iphone that is having issues? Trying to update my iphone via itunes and it comes up with 'could not connect to server' or something along those lines.
Bascially i dont even have an OS on my iphone right now because of it. I can't use my bloody phone!!
edit: im guessing itunes would be classed as an american site?
Associate
- Joined
- 19 Dec 2008
- Posts
- 663
You can manually change the DNS setting I assume. Try it...
http://forums.opendns.com/comments.php?DiscussionID=367#Item_3
*'#*@#8'!! VIRGIN!!!! between the rubbish internet service and the tv crashing everytime i even think about using on demand i'm getting sick of it. Oh and if i hear that "filmflex" idiot one more time i'm going to cry.
sorry had to get hat out.
Using the open DNS servers is a bit better for me but still not perfect. using a US proxy seems to work better but is pretty slow of course.
sorry had to get hat out.
Using the open DNS servers is a bit better for me but still not perfect. using a US proxy seems to work better but is pretty slow of course.
Doesn;t work mate, i can;t even get onto the iphone home page. It's completely crashed and just says connected to itunes, i connected it to itunes and it goes 'updating via server' etc, then 'could notconnected to update server'
dammit! lol
I guess it could be this issue virgin are having? Cannot connect to itunes.com
dammit! lol
I guess it could be this issue virgin are having? Cannot connect to itunes.com