Vodafone CPI price rises

SixTwoSix · 22 Mar 2023 at 07:49

Has anyone had notification of a CPI bill increase across any VF services yet?

I have both a mobile contract and fibre connection with them but no communication about a rise yet.

Orcvader · 22 Mar 2023 at 13:36

They oddly haven't updated the page to reflect 2023 either, still talks about 2022's price rise: https://www.vodafone.co.uk/pricechanges

Business side has been updated so I would imagine consumers will be the same rates: https://www.vodafone.co.uk/business/price-changes

Basically it depends when your contract started. It would either be RPI (13.4%) or CPI + 3.9% (14.4%). For mobile RPI would apply to plans before 9th Dec 2020 while plans after that would be CPI. Home broadband's date (which also oddly gets mentioned in the business link) is 2nd Feb 2021.

SixTwoSix · 22 Mar 2023 at 13:58

Thanks @Orcvader - I saw those pages before I posted but thought maybe i'd missed something as they were for the 2022 rises.

Orcvader · 23 Mar 2023 at 16:18

Heads up, page has been updated for 2023, same rates as found in the business page.

SixTwoSix · 23 Mar 2023 at 16:44

Orcvader said:
Heads up, page has been updated for 2023, same rates as found in the business page.

Wonder if i'll see an email over next few days then across both my services.

Grimley · 29 Mar 2023 at 18:54

I got my email from them today, % increase in line with the CPI + 3.9% increase in costs outside of my contract. I'll stick with them until July then see what deals are available then.

SixTwoSix · 30 Mar 2023 at 15:57

Had 2 emails today, one for BB, one for mobile - detailing the price increases.

Still can't moan at £33/ish for 500/70 on a rock solid fibre connection tbf.

smokedog · 30 Mar 2023 at 18:01

Just checked my bill and noticed it's gone up from £24 to £27 but had no communication about this price change.

raralis · 31 Mar 2023 at 05:02

My Vodafone BB has gone up to £52 from £45

The_Arbiter · 31 Mar 2023 at 06:53

Yeah 14.4% here. Started on £20, now on £25.

Richie · 31 Mar 2023 at 07:11

I'm a little miffed about it.

Moved over to Vodafone broadband in mid Feb and now, after only 2 months of a 24 month contract, they put my price up.

It's now above what I would pay if I signed up with them for the same deal today so more than a little annoyed.

Mercurial · 31 Mar 2023 at 08:27

That's poor form from Vodafone, I would be tempted to call and politely have a moan, as iirc contracts starting from the 24/02/2023 wouldn't be affected by the hike.

My own Voda home broadband has also gone up by £4.61. No communication, I found out by looking at my VF account under future bills.

Richie · 31 Mar 2023 at 09:11

I raised a complaint and they came back and they basically said "tough titty, thems the rules" and do I want to escalate?

I escalated so waiting to hear back.

The_Arbiter · 31 Mar 2023 at 09:11

That's what they did to me last year. They gave me a tenner back after i moaned the installer didn't get my line online. Was only offline for 2 days so wasn't bothered about the money, just wanted it working. The month after being charged an increase is annoying though. Be nice if you could just buy a year or more in one lump sum and avoid the increases.

Richie · 31 Mar 2023 at 09:13

The thing is, they didn't communicate to me. I happened across it by looking on the app...

I always thought they had to inform you of the increase even if it's in the contract but I guess not.

Semple · 31 Mar 2023 at 09:23

Mercurial said:
That's poor form from Vodafone, I would be tempted to call and politely have a moan, as iirc contracts starting from the 24/02/2023 wouldn't be affected by the hike.

My own Voda home broadband has also gone up by £4.61. No communication, I found out by looking at my VF account under future bills.

Have you checked your emails? I've had two from Vodafone reminding me of price increase.

Mercurial · 31 Mar 2023 at 09:59

@Semple I've been deliberately watching out for an email (as I knew a rise was coming) and nothing. I've received the usual emails from them about billing etc and the monthly newsletter but nothing specifically (and it isn't mentioned in what emails I have received) about the rise.

The_Arbiter · 31 Mar 2023 at 10:37

Probably something going on in the background. A few days notice of the changes isn't the norm, tends to be a month at least in my experience.

andshrew · 31 Mar 2023 at 11:16

The_Arbiter said:
Probably something going on in the background. A few days notice of the changes isn't the norm, tends to be a month at least in my experience.

For the last 3 years I've received the e-mail between 30th March and 1st April, so I don't think there is anything unusual.

Mercurial · 31 Mar 2023 at 15:28

andshrew said:
For the last 3 years I've received the e-mail between 30th March and 1st April, so I don't think there is anything unusual.

As if by magic I received notification today, so what you have written rings true.