Vodafone Fibre

You'll be stuck with their router. You could connect the Asus behind it if you want, but you'll either be double NATing or limited to using it as an wireless access point.

If you want to only use your own equipment choose a different ISP. Vodafone don't appear to be any cheaper than ISPs such as Plusnet who don't limit such things.
 
MagicUK said:
I've ordered Vodafone and Worried about this router. At the Moment I have an ASUS n66 with virgin media superhub but looking to save some money. My dad went to SSE broadband and gave me his white bt openreach modem which still works. Is there anyway that will work in modem mode or will have I have to try obtain username to use it or will it be plug in and should connect to the bt Fttc network.
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You won't be getting PPoE details from Vodafone I'm afraid. If you want to use your own kit, cancel the order and try a different ISP.
 
Vodafone router still working fine for me, just turned off all its services then run a rack mounted pfSense box and ubiquiti for wireless.
 
I'm with them the now, my 18 months finishes next week and I'm leaving due to some issues.

Router: The one they provide is inconsistent in its performance and to be honest its a bit pants looking and you can only use that unit with their service.
WiFi: Oddly drops and sometimes you have to force a device back onto the service at times, also a few times it has forgotten items and I've had to re-add them.
Data service drops: Sites unreachable at times, support unwilling to listen when I provided documented evidence from their own router ping tests. I suspect issues with the internal network as addresses were not resolving IP's and when testing return times I could get a IP address to be far more consistent and lower in its return time. I did change the DNS servers but no change in performance, it was very very random when it happened over the last 4 months.
Service: Twitch and streaming sites have degraded performance a times, they simply just stop streaming data to my devices (Traffic shaping maybe?) at times.
Email: No service option for the cost
Cost: I'm still paying for line rental as they are uninterested in making sure the customer is getting the best deal (Might have renewed my contract with them when this change happened last year), but hey I'm not all that surprised since most UK companies treat existing customers

I'm looking at iDNET and possibly their gaming version, very expensive but prio is gaming and the likes of twitch/streaming.
 
There are reports on Thinkbroadband forums of people successfully getting Vodafone tech support to capitulate and getting username/password details so that they can use their own modem/router. The general advice there is to complain about the provided modem-router and its inadequacy and to try different reps until you get the desired response. Wouldn't hurt to mention that other FTTC ISPs (barring Sky, I think) give out these details without issue.
 
Fishpan said:
There are reports on Thinkbroadband forums of people successfully getting Vodafone tech support to capitulate and getting username/password details so that they can use their own modem/router. The general advice there is to complain about the provided modem-router and its inadequacy and to try different reps until you get the desired response. Wouldn't hurt to mention that other FTTC ISPs (barring Sky, I think) give out these details without issue.
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There are stories, but nothing from the past 3-4 months when they heavily cracked down.
To give you an idea, I complained, I complained again. I escalated and I escalated. My final contact was with somebody called Sam (won't mention surname here) who works in Nick Jefferey's office who initially told me he'd see what he could do, but ended up with also telling me no.
 
Because customers will expect them to then support their 3rd party routers. Its far easier & cheaper to support a minimal variation of devices.
 
Duke said:
Because customers will expect them to then support their 3rd party routers. Its far easier & cheaper to support a minimal variation of devices.
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This. I can imagine the 'I got this Huawei fibre router from the market last Sunday, it's all in Chinese, can you help me set it up? Also my devices can't see the wireless and I'd like to change the network name too'. A horror story in waiting. While you or I may be comfortable with your own router many people who work tech support for ISP's are housewives and mothers who don't know the first thing about DHCP, QOS, and address reservation, they just follow the prompts on the screen. And it won't just be tech savvy users who end up with their own router either. 'my mate Bob told me to buy this one but it doesn't work' would be common place.
 
If they wanted to they could simply say "we don't support the use of 3rd party routers". However they know they will still get phone calls.
Knowing exactly what kit is at their end of their connections makes an awful lot of sense from a support point of view.
I use the Vodafone Router with wireless disabled and I use Ubiquity devices for that. Despite the awful start to my service, right now this is how my router has been connected for the past 2 months:

dshhc.jpg


I guess that could be classed as "about" the perfect fibre connection you can get with an "up to 80mb" profile.
 
Sky with a Q Hub on 80/20.

WAN MER Uptime 383:23:45 or nearly 16 days. I'm sure I've had longer.

Also
Line Rate - Upstream (Kbps):20000
Line Rate - Downstream (Kbps):79987
 
I've tried to find my cabinet on a couple of occasions. According to the check I am approx. 660m straight line from the exchange, I'm guessing actually cable length will be greater. I'm certainly not within spitting distance of it.
My main point is that BT had be stable at around 71/16, Talk Talk at around 74/17 and now Vodafone at 79.9/20 - of the 3 fibre suppliers I've used at my address, Vodafone has offered me the fastest connection and with less reboots.
However, getting to this point - the ordering, delivery of and initial sync speed of the line, was my worse experience of the three.
 
Vodafone will give you your login details to use your own gear if you kick up enough of a fuss and do it in the right way.

I got mine today.
 
Iamzod said:
Use the Data Protection act & request them as a subject access request. They are your login detalils, you are entitled to them.

I had to go through the complaints channel which took some time though.
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In other words, pick a better ISP because Vodafone doesn't deserve an enthusiasts money.
 
KIA said:
In other words, pick a better ISP because Vodafone doesn't deserve an enthusiasts money.
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There is that, I am in the process of moving back to BT as the sales staff lied to me about the router but it's taking time as BT say Vodafone aren't playing ball. Having my own equipment connected means I can get rid of the cable trailing down my stairs & view my CCTV remotely again.
 
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