I have an update on the service quality of Vodafone - I logged into my new online account to check a few details, only to discover my order has been cancelled. 30 minutes on live chat and then the telephone and they have confirmed that due to an unspecified 'technical error' my order has indeed been cancelled.
I now need to consider whether to place my order again. I imagine the date I had agreed will now be unavailable, which will mean the added inconvenience of changing days off at work. Ugh.
Had very frustrating issues with the site myself as well, can't access or even login to the Vodafone app if I'm a VOXI customer apparently, since it doesn't recognize that I may be a BB customer and not a mobile one...?
And speaking of the live chat it is just absolutely useless. I recommend only phoning them if you need something if possible.
You'll find the service to be well worth it once you've got it up and running...