Yes I do, but It it's not for me it's for the gf rig... Not sure why I'm even explaining this.
Sure he explained it but the general service recently has been poor to say the least, is just another problem that puts me off using them until they sort out whatever they have going on internally.
Sorry, please extend my apologies to your missus too. We have no way of separating the genuine orders from the scalpers/miners and they cleared us out of pretty much all graphics card stock. So we had to made a choice.
We couldn't realistically allow the orders to go through since it would mean, not only, abandoning the plans to do more controlled sales via the forum, but also essentially closing down sections of our system build business for a week or two whilst we rebuild the stock.
We are looking into a way to create a private forum for less active members such as yourself in which we can post deals away from the prying eye of the bots. It's not as simple as it sounds but hopefully it'll happen and you can still get your card. Either way, now that we've managed to stop the orders there's still a public voucher test due Monday I believe.
Rest assured, we've done nothing to brand last nights customers as bots (apart from a few actually seen scalping).
Wait, so the order I placed yesterday had been cancelled because the stock wasn't on the website? .
Sorry again, as I mentioned yesterday
We had an issue with a hidden stock feed for about half an hour which a load of auto-buy bots...and possibly stock watch bots managed to latch onto.
we discovered shortly after this that the sudden surge in traffic to pages with stock (this is how we know it was caused by bots because the stock feed us hidden from public view) somehow managed to break the pages so that the buy button could be seen. We were so busy trying to fix the hidden issue that we weren't watching the website itself. We're still at a loss as to what exactly happened there, our system was telling the website that these cards were not available to order but the website was ignoring it.
Let's be real, this isn't the 2000s and the the way high value items are being bought and /monitored has changed, companies need to adapt, be it anti bot techniques or improved backend services to handle user traffic more effectively.
We have, and are investing heavily in a new website and a number of new internal software packages but nothing is available "off the shelf" for a company such as ourselves. It has been a multi-year process involving countless man-hours and it's all due to go live later this year.
oh so thats why my order has been cancelled
great... my current GPU is breaking down i thought i got a replacement but no, as someone who has bought most of my computer hardware from here i'm a bit annoyed i don't get access to those codes just because i never created a forum account
please accept my apologies, please see above.
