WD drive failing 3 days after warranty expiry

chrcoluk

chrcoluk

chrcoluk

Soldato
Joined
27 Feb 2015
Posts
12,690
when it rains it pours I guess, I never had so many component issues close together before.

I dont know if this is related to the SATA port(s) problem on my board, but I had crystaldiskinfo left open from checking my nvme drive temp, and noticed one of my spindles was yellow, and it has the following.

1 current pending sector count (this is what has made the app show a warning)
37 read error rate

This is my backup drive, and I did notice earlier at the end of a backup the hdd mysteriously stayed 100% active without any files been read/written for a while but then eventually went idle so forgot about it.

My pc is normally on 24/7 which I expect minimises issues, but recently due to hardware swapouts etc. I have had a unusually high amount of power cycles.

Warranty expired on 22 sept 2019.
 
Don't bother. I had a WD drive fail in warranty.

Sent it off, got back a replacement that failed the drive fitness test. Sent that one back, same thing happened again, AND AGAIN! 3 replacements all failed out of the box.

I am certain they send out refurbed drives that have the error count zeroed.

Gave up after that.

WD warranty is pointless. Just but a new one.
 
To add another opinion, I had one fail, paid for an immediate RMA. Whole process was painless and swift. They transferred the balance of my old warranty to the replacement. New drive has been fine 18mo on.
 
Yeah thats what I hate about manufacturer warranties the tendency to send a refurb.

I will try anyway, drive is out the system now and replaced with a new drive.
 
Just for balance, sent maybe 4/30 WD drives that I’ve ever had and the service has been excellent every time.

Don’t understand why people moan about the fact you get a refurb (if indeed it even is a refurb!), it more likely than not passes all the same QC as a new drive..!
 
For me its not knowing the operational history of a refurb and that refurb's are probably repaired previously broken units, and a repaired unit I feel is more likely to break than a new unit. Do they replace all wear and tear parts on refurb hdd's?

On my samsung RMA, their QC was proven a joke :p of course that doesnt give an indication of WD's QC :p
 
I had a WD Black drive fail in warranty and the replacement has been problem free ever since, cant remember how long ago but was at least 3 years ago now.

Incidentally I bought it used from MM on here and the seller refused to help me with the warranty issue which was a complete douche move.
 
Well, looks like one of RAID1 array's 5TB Reds bite the dust few months past 3 years...

Previous drives in array were 3TB Seagates...
So gotta wonder what I'll try next, what's with the lack of drive manufacturers nowadays.
WD is also using that shingled magnetic recording in newer 6TB Red variant (EFAX) making it "writing challenged".
8TB Helium filled drive again is weird power hungry for 5400rpm drive and considering Helium should have lower friction.
(while for some weird reason 10TB model's idle draw is nearly half lower)

Well, at least later Seagates have fared decently in use of BackBlaze.
 
If they cannot improve MTBF, the PC sector needs to move to more lower capacity drives model vs less higher capacity drives. As with large drives you have a reasonable chance of failure when rebuilding the raid array. Spindles have simply got too big. Obviously space is an issue so this would entail 2.5inch becoming the defacto size, and cases been designed with native 2.5inch bays as well so more can fit and finally boards having more SATA ports.

But of course we moving in a direction where sata ports are going to go down not up so my solution is never going to happen. Which means just hoping consumer drives get higher MTBF ratings.

On the failed drive, only one file was unreadable when I backed it up and it was a backup image file. So nothing bad happened with data loss thankfully. The drive was mostly used for backups but it did have some media on there as well which wasnt backed up prior to the issue.
 
Hodders said:
Don't bother. I had a WD drive fail in warranty.

Sent it off, got back a replacement that failed the drive fitness test. Sent that one back, same thing happened again, AND AGAIN! 3 replacements all failed out of the box.

I am certain they send out refurbed drives that have the error count zeroed.

Gave up after that.

WD warranty is pointless. Just but a new one.
Click to expand...
What a load of nonsense, I've got 6TB refurbished drives from them with no issues what so ever.
 
Skiddley said:
To add another opinion, I had one fail, paid for an immediate RMA. Whole process was painless and swift. They transferred the balance of my old warranty to the replacement. New drive has been fine 18mo on.
Click to expand...

This but they sent me a DOA refurbishes drive. Thankfully they then sent a working replacement, but again obviously refurbished.
 
a WD 1TB BLUE i have, is this bad?

02-october-201909-56.png
 
You must log in or register to reply here.
Back
Top Bottom