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WD external drive won`t work please help!

Discussion in 'Storage Drives' started by Jericho.u.k, May 12, 2018.

  1. Jericho.u.k

    Hitman

    Joined: Mar 30, 2010

    Posts: 569

    Hi all
    I recently moved house and somehow my external drive is no longer working. I really need to try and fix it as it had a lot of things on it that I need to access. Basically I have 1 port on my pc where it seems to respond a little but all the other usb ports I get nothing. In the 1 usb port I just get the windows usb connection sound repeating and the light flashes on the drive for a split second but I cannot even feel the drive moving at all. The drive is the 1 in the link.

    https://www.bing.com/images/search?...608006799765933026&selectedIndex=2&ajaxhist=0

    Hope somebody can help and thank you for any help in advance
     
  2. EssexBoy

    Gangster

    Joined: Jun 13, 2013

    Posts: 485

    Location: Essex/East London

    take drive out and connect to motherboard
     
  3. Jericho.u.k

    Hitman

    Joined: Mar 30, 2010

    Posts: 569

    Is this possible then. I didn't realise it could be so simple as it uses a different kind of connection to the back of the drive and also needs a dc power cable.
     
  4. EssexBoy

    Gangster

    Joined: Jun 13, 2013

    Posts: 485

    Location: Essex/East London

  5. Jericho.u.k

    Hitman

    Joined: Mar 30, 2010

    Posts: 569

    Thanks bud ill give this a try tomorrow.
    I have built a bunch of pc`s before so will be straightforward. I just thought the external would be somehow different inside......doh
     
  6. Jericho.u.k

    Hitman

    Joined: Mar 30, 2010

    Posts: 569

    Update: I stripped the hd from its external casing and mounted it in my pc. In windows under disk management it says the drive is not initialised there is no drive letter or file system but it see the make and size of the drive. I cannot initialise it as this will format it and I need things from it. I am about to run wd diagnostic tools.

    Any further ideas guys?

    Update 2: wd diagnostics say the drive is in perfect health bar nothing shows under allocated space.

    I don't mind losing the drive if I can only transfer its contents once.
     
    Last edited: May 13, 2018
  7. APM

    Wise Guy

    Joined: Nov 9, 2011

    Posts: 1,310

    Location: Wales

    There are programs such as Bit Recover that you can try at a cost or maybe Recuva in CCCleaner is worth a look too.
     
  8. Sasahara

    Mobster

    Joined: Feb 12, 2009

    Posts: 3,384

    A lot of external drives these days have built in hardware encryption. This encryption is always running, even when you haven't installed the software to active the password feature.

    The problem with this is if the enclosure board fails your data is encrypted so taking out the drive and plugging it into a SATA port won't work.

    It's possible that finding an exact matching enclosure might work, but even that's would depend on how they implement the encryption. I would guess everyone could be different so even that won't work.


    I had this problem with a WD Mybook drive. Now unless I want an encrypted drive, make sure they have no built in encryption for this very problem.

    So if it this encryption problem you probably screwed.
     
  9. Jericho.u.k

    Hitman

    Joined: Mar 30, 2010

    Posts: 569

    Thank you for the reply sasahara.
    I really think this is the problem as I have tried many recovery options and the most anything can find on the drive is jibberish rubbish.
    I am out of ideas and also gutted as there was a lot of stuff on it that I needed :(
     
  10. Sasahara

    Mobster

    Joined: Feb 12, 2009

    Posts: 3,384

    It's a painful lesson to learn. Always have a least 2 copies of value data.

    If it is the encryption problem, I think the only solution would be to find a repair shop/service that could fix the enclosure. If your lucky it could just be a damaged USB socket or some basic component that need replacing.
    No idea how much this would cost or where to go though.
     
  11. APM

    Wise Guy

    Joined: Nov 9, 2011

    Posts: 1,310

    Location: Wales

    May be worth re-assembling the original drive and trying it on a linux system.
     
  12. Jericho.u.k

    Hitman

    Joined: Mar 30, 2010

    Posts: 569

    Update: Good news guys, I put the chipboard back on the drive and reconnected the original ports on it but didnt bother with the outer casing. To my suprise it had full power but the pc still could not see it. I found and used a fantastic piece of software called Testdisk and the bundled qphotoerec and between them managed to both read all the contents of the broken drive and write them to my pc. The only downside is i have to go through 484 files full of random items to find the stuff i want lol (trust me thousands of items in these files)

    So in the end a great result and thanks to everyone who offered help.
     
    Last edited: May 18, 2018
  13. Habakkuk

    Wise Guy

    Joined: Feb 7, 2017

    Posts: 1,004

    I had a WD NAS with removable drives that failed - the drives were fine, but encrypted.

    When the replacement NAS arrived under warranty, obviously they wouldn't work with it.

    Lesson learned.