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Western Digital Support

KIA

KIA

KIA

Man of Honour
Joined
14 Nov 2004
Posts
13,917
Hi,

I started an advanced RMA with Western Digital. For some reason they declined my card. I cancelled the advanced RMA and tried to start a normal RMA. It didn't let me as apparently the drive is now in limited warranty.

I sent them a web ticket 10 days ago and haven't had a single response.

Anyone else experience something similar? :( Got a direct e-mail contact?

Thanks.
 
I spoke with WD on the telephone after getting nowhere with emails a couple of weeks ago. They said they had a large backlog of emails that was taking time to get through. Your best bet is probably telephone support. The number is on WD's web page.
 
Had to RMA mine and was tempted with advance rma but went for the normal one instead, took them nearly 2 weeks to acknowledge receipt of drive and another week before they dispatched the replacment. Got it in the end though just happy that I didn't have to contact them or anything.
 
Ozymandias said:
I spoke with WD on the telephone after getting nowhere with emails a couple of weeks ago. They said they had a large backlog of emails that was taking time to get through. Your best bet is probably telephone support. The number is on WD's web page.
Click to expand...

The American number?
 
steve258 said:
Had to RMA mine and was tempted with advance rma but went for the normal one instead, took them nearly 2 weeks to acknowledge receipt of drive and another week before they dispatched the replacment. Got it in the end though just happy that I didn't have to contact them or anything.
Click to expand...

Same thing happened to me... had to RMA a drive because it was making a weird buzzing noise. Luckily I had already sold it to a housemate and he wasn't in a rush to get it.

One of my 500GB drives is now doing the same thing, but I will need to get an advance replacement on that on - may have to borrow my housemates credit card ;)

Your best bet is to call them, because I submitted a ticket as soon as the Royal Mail tracking said that they had tried to deliver it at 5am (what were they thinking), and that ticket was replied to this morning (3 weeks later) :(
 
Just called the European support centre. Spoke to a nice woman. In five minutes I should be able to start a new RMA, fingers crossed ;)

EDIT: Well, it hasn't been reset. Guess I'll have to call back tomorrow :|
 
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