What are the chances i'll get a refund from Amazon?

[flashheart85]

I purchased an item (A pandora bracelet and charm (£82) on Amazon and it was 'delivered' today.
It says on the tracking it was put through the letter box.
Sadly, I got home and it was not there nor inside outside etc.
I asked a neighbor (very trustworthy. 79yo gentleman) who said "You had somthing stuck out of your box (oo er) earlier. I was going to push it in but it was raining and I just needed to get home".
I've gone onto amazon and they've said I've got to wait 24hours before contacting them.

We have a very small front garden and a cage to catch letters on the back of the door so it can't have got walkies.
Is there any chance of a refund? I don't really have any proof of any of this and it's never really happened before. This area doesn't really have a crime rate issue etc.

thank you for any help <3

 

[dlockers]

yes

edit: no

 

[cadmunkey]

Ive had this before, parcel nowhere to be seen despite a note thru the letterbox saying otherwise. Amazon were pretty good in dealing with it and sent me a replacement.

 

[henry hoov3r]

I bought a camera lens off there recently 400 quids worth and it was just hidden behind a bin. I’m dubious about buying anything valuable off there again.

 

[Whitewater]

I’d run it past Amazon, tbh.

 

[dlockers]

I bought a camera lens off there recently 400 quids worth and it was just hidden behind a bin. I’m dubious about buying anything valuable off there again.

Why? Did you not get your lens?

 

[robfosters]

I bought a camera lens off there recently 400 quids worth and it was just hidden behind a bin. I’m dubious about buying anything valuable off there again.

That method of delivery is not exclusive to Amazon drivers

 

[Feek]

Amazon are pretty good for this sort of thing, you'll almost certainly be okey-dokey.

 

[savagesam117]

Apparently this is a thing. The delivery drive will come back round and take it from the letter box.

Obviously doesn’t work if you have cameras

 

[tang0]

Amazon are very good with this. I bought a £200 ninja airfryer which said they had delivered, I went through the automated process and they gave me a choice of Amazon credit or a full refund. I went with the credit and just bought another one

Delivery driver probably nicked it

 

[zaniro]

They should attach a video posting it through the letterbox to the tracking details or require a signature to prove otherwise. Live chat should be able to sort you out.

 

[Semple]

They should attach a video posting it through the letterbox to the tracking details or require a signature to prove otherwise. Live chat should be able to sort you out.

Could you imagine the faff of that for the driver who's already pressured into delivering lots of parcels in a short time window.

The signature (or pin) would be useful on expensive item deliveries but for non-expensive items that can fit through the letterbox people will be annoyed about it they have to remain home just to sign for it.

 

[dlockers]

Could you imagine the faff of that for the driver who's already pressured into delivering lots of parcels in a short time window.

The signature (or pin) would be useful on expensive item deliveries but for non-expensive items that can fit through the letterbox people will be annoyed about it they have to remain home just to sign for it.

Critical thinking does not apply to people whinging about Amazon. It's like they think someone hasn't done the maths on multiple trucks delivering to the same address, a code only being required when its a high risk item etc....

 

[Kelt]

We need to bring back the days when all deliveries required a signature.

 

[dlockers]

We need to bring back the days when all deliveries required a signature.

My point in post 13 proven

 

[[FnG]magnolia]

It says on the tracking it was put through the letter box.

Only one thing goes through the letterbox and for your information it is not a parcel.

 

[dave28]

We need to bring back the days when all deliveries required a signature.

I would settle for the driver not throwing the box onto my door step like happened to me today.

 

[dlockers]

I would settle for the driver not throwing the box onto my door step like happened to me today.

Woke door step got injured? Compo face? Or actually no issue at all?

 

[dave28]

Woke door step got injured? Compo face? Or actually no issue at all?

the 5 items used to be made using glass and might have broken, but they were plastic so took the shock easily

 

[Bluecube]

The signature (or pin) would be useful on expensive item deliveries but for non-expensive items that can fit through the letterbox people will be annoyed about it they have to remain home just to sign for it.

Amazon have introduced this as I was required to provide a number to the driver when he delivered a mini PC a couple of days ago