• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

What are "XFX" products like.

peetee said:
theres nothing wrong with the 8800XFXs, and your mate works does it not? So chances are you wont be needing RMA, as problem often show sooner rather than later... just dont overclock card :)
Click to expand...

Why not? (overclock it that is)
 
i thought xfx begun adding things to boards a few generations ago to record whether overclocks had been made? voiding warrantly by default.
 
When will folk realise that the current batch of GTX's are ALL THE SAME be it xfx,bfg,evga etc etc, nothing is added, nothing is taken away, they are all reference in design and most likely built at the same place then sent out to the various companies who do nothing more than put there own sticker on it and pack it up in a branded box. Once the newer revisions come out (which they are starting to do) we will see newer designs with differing cooling solutions. As with the 680i reference boards, the only difference is the package and support.
 
XFX i find are a great manufacturer of cards, never had anything wrong with them. I have had a few faulty ones (bought from somewhere else known faulty) an i have had them all replaced, except for one which was supposed to be dealth with by dell as it was originally in a dell machine. Even though they got replaced, the customer support were really pants, took up to a week to respond, and in all cases, took at least a month to get the card swapped out, but hey, i made myself a tidy proffit :D

Great cards, naff customer support, i'll still buy them (although BFG are 2nd to none on their support)
 
I bought an XFX card and it didn't work on my computer, they wouldn't replace it either since I tested it on another PC and it worked ok. In hindsight maybe I should have lied to them. No complaints about the customer service aside from this, they were helpful and responded to my many queries within a few days.
 
I have an XFX card myself, no problems with it. I can't get any sort of overclock out of the core, but the memory overclock is quite nice (@1800). In the past I've always been an avid fan of Leadtek cards, but their price put me off at the time of my last upgrade.
 
LOVED my XFX 7800GTX .... BUT then I never had a problem with it so I cant say whether the service XFX give is good
 
Ulfhedjinn said:
From what I read on OcUK's support page (and from what Andy in tech has told me the numerous times I've had to call OcUK), OcUK only usually handle RMAs themselves within the first 30 days of purchase.

After that, it's usually better for them, the manufacturer, and the customer if it's sent to the original manufacturer for replacement or repair instead.
Click to expand...

hi yes, i have been advised the same thing, this however does not make it legally so. you cannot have terms which breach the Sales of Goods Act and expect to limit your own liability in this way. OCUK is soley responsible for all RMA - SOGA states that the contract is between the buyer and the seller, not a 3rd party - although the seller may have to use a 3rd party to sufficiently repair/fix/replace the intended RMA sku.
 
Nickg said:
hi yes, i have been advised the same thing, this however does not make it legally so. you cannot have terms which breach the Sales of Goods Act and expect to limit your own liability in this way. OCUK is soley responsible for all RMA - SOGA states that the contract is between the buyer and the seller, not a 3rd party - although the seller may have to use a 3rd party to sufficiently repair/fix/replace the intended RMA sku.
Click to expand...

Hi there

OcUK does not stop dealing with tech/RMA's just because the manufacturer has support, its another option for the customer that may give a quicker turn-around time for the customer than ourselves dealing with it.
An example is the fact on our website there is stuff regarding DFI boards, but we actually deal with all DFI RMA's anyway, pretty much always have done, its just another option for the customer, its just some things could be worded a little better on our site which is something I shall look into ammending. :)

Just like Western Digital, why would you send your drive back to the Etailor when you can simply go online and get an advance replacement within 24-48 hours and then just simply post your faulty drive back to them.

OcUK/Etailor deals with RMAs on a widespread basis.
Therefor when a manufacturer can give support and RMA facility they are able to provide a far higher level of technical support as you would expect from the people who actually made the product and as they only deal with their own RMAs and make the card they can RMA the product a lot quicker. Afterall your no longer having to deal with a middle man as to speak.

If a customer wants us to deal with their BFG or EVGA RMA then we do so but the fact is BFG and EVGA can make the customers life easy. Afterall its better to have a courier come to yourself take your broken card away and swap it with a new card. This is a quick and easy method and certainly quicker than returning to ourselves as then we basically just do the same as the customer would but instead we wait until we have a few to send back to the manufacturer.

Problem with XFX is they were one of our highest return rate graphics cards and we never knew if they were gonna replace, credit or reject a product. That means we were unable to give the customer a replacement there and then because if XFX decided to reject a project saying no fault found were the ones who get left out of pocket.

We all know that any part of a graphics card can fail causing it to possibly melt, burn or just stop working. However with an XFX product if you send them back a product that has burn marks or anything melted they just reject the product claiming the end user caused the issue. It seemed nearly impossible to make them accept that these things can happen and cards failed. So OcUK stepped in and replaced customers cards from our own pockets. XFX said they would sort things out, they did and then it started to happen again.

So now its just far easier for us to sell products from manufacturers where we know that they will replace any faulty product we send back without issue and its a bonus with the likes of BFG and EVGA who go that bit further and will deal with the customer direct.

Yes XFX make some nice products but I think with some of their products they push the overclocks too far and as such their failure rate increases. As we sold a lot of their overclocked cards is no doubt the reason why XFX for ourselves were our highest return rate graphics card we sold.

It is of my oppinion and that of OcUK's that BFG and EVGA not only put more thought into their overclocked products and therefor limiting failure but when things do go wrong they actually support OcUK and the customer putting things right. They don't keep you waiting like XFX and they most certainly don't reject faulty products. Plus the fact that on the whole BFG and EVGA most of the time are more competitive with their pricing too. :)
 
Well I'm getting the XFX8800gts off me mate tomoz, it works fine in his pc (not overclocked) so I'll see how it goes, at least if it doesn't work for any reason in my pc, I can give it back. :)
 
Gibbo said:
Hi there

OcUK does not stop dealing with tech/RMA's just because the manufacturer has support, its another option for the customer that may give a quicker turn-around time for the customer than ourselves dealing with it.
An example is the fact on our website there is stuff regarding DFI boards, but we actually deal with all DFI RMA's anyway, pretty much always have done, its just another option for the customer, its just some things could be worded a little better on our site which is something I shall look into ammending. :)

. :)
Click to expand...

Hi Gibbo, this may be worth mentioning to your customer service staff who rescinded any responsibility for my hiper580w PSU, which addmittedly is over 12 months old, but has blown non the less (and requirs RMA). Flat refusal to even acknowledge the Sales of Goods act and the contract/seller liability was quite offputting, and may result with involvement of the local Trading standards....i am awaiting the relevant advice.

On Topic, i owned 2 XFX 6800LE and both were okay.
 
Nickg said:
Hi Gibbo, this may be worth mentioning to your customer service staff who rescinded any responsibility for my hiper580w PSU, which addmittedly is over 12 months old, but has blown non the less (and requirs RMA). Flat refusal to even acknowledge the Sales of Goods act and the contract/seller liability was quite offputting, and may result with involvement of the local Trading standards....i am awaiting the relevant advice.

On Topic, i owned 2 XFX 6800LE and both were okay.
Click to expand...

My my, so is it OcUK that is the one rejecting the goods or XFX?? :eek:

By the way Gibbo, you're wrong, I am pretty sure BFG doesn't allow overclocking. If someone did OC the card, it voids warranty almost immediately.

The only brand that allows change of cooler, overclocking etc is eVGA.

So I would say eVGA's warranty is at the moment the best.

As for prices, XFX's products are more competitively priced compared to eVGA and at some cases BFG. I can link you to other e-tailer if you want :cool:
 
Last edited:
Lolcb said:
My my, so is it OcUK that is the one rejecting the goods or XFX?? :eek:


As for prices, XFX's products are more competitively priced compared to eVGA and at some cases BFG. I can link you to other e-tailer if you want :cool:
Click to expand...

its OCUK rejecting the goods. RMA's technically have nothing to do with the manufacturer, in so much that the retailer has to take full responsibility, not just for 12 months, but for a reasonable period of time, as decreed by the SOGA.

this makes it pointless effectively buing a BFG over a OCUK model if your only concern was warranty, as OCUK themselves would have to honour them both for at least 3 years anyhow. (reasonable life expectation).

unless Gibbo has any contrary information?
 
You must log in or register to reply here.
Back
Top Bottom