Yup, same here. Get a stable connection at a slight higher sync (only slightly higher)
What is this shiny new box BT are advertising?
- Thread starter The_blue
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Yup, same here. Get a stable connection at a slight higher sync (only slightly higher)
Soldato
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No but you're unlucky (or foolish) if you're with BT!
I think that's what he meant. Really, their support is horrendous. Not that much can be said for many other suppliers.
Thats what I meant
I had figured that out. But to be quite honest there has been a telephone line with BT here for 20+ years and I have never had a problem with the line. I also know people who have had their line for 60+ years and there was no problem in that whole time.
I have only had to call up BT once with regards to my BT Vision, which they were awesome about and helped me straight away and got it sorted.
So although everyone rants and raves about BT. For a company that has such a large network in the UK who they HAVE to give service to anyone who asks, unlike Virgin who can pick and choose, I think they are doing a pretty good job. Of course there are areas that need improving. I do think the call centres should be in the UK and not just be completely scripted. No one is perfect and I think it is abit short minded to expect them to be.
Man of Honour
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No they don't, and no they don't. BT openreach own the exchanges and equipment, the service provided by BT broadband is no better than that provided by any other provider using exactly the same equipment in the exchange (that is, every provider except virgin media and the LLU crowd). However their rubbish support and comedy attempts at policing traffic mean they are far far worse than all those other providers.
You have to be clueless to have broadband from BT - it's rubbish.
Man of Honour
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I had figured that out. But to be quite honest there has been a telephone line with BT here for 20+ years and I have never had a problem with the line. I also know people who have had their line for 60+ years and there was no problem in that whole time.
I have only had to call up BT once with regards to my BT Vision, which they were awesome about and helped me straight away and got it sorted.
So although everyone rants and raves about BT. For a company that has such a large network in the UK who they HAVE to give service to anyone who asks, unlike Virgin who can pick and choose, I think they are doing a pretty good job. Of course there are areas that need improving. I do think the call centres should be in the UK and not just be completely scripted. No one is perfect and I think it is abit short minded to expect them to be.
Lucky for BT really, as a line has to be fault free for something like five years before it turns any sort of profit for them. I agree they do fixed lines just fine but as a broadband provider they suck. They've never really fully made the transition to being an ISP and hence they're just not very good at it, for broadband they suck compared to (say) Zen or other decent providers, for business connections they suck compared to just about any decent provider. Not only is their support bad, their technical ability behind the scenes seems highly suspect.
Soldato
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I added one of these at my Mums house and it made a lot of difference. Added around 1Mb to the download sync and made the connection a lot more stable. We do have a large telephone extension from the master socket which was probably causing the problems.
Soldato
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I have broadband with them for a while as well, I haven't had any problems with them but they aren't likely to be the best when you think about the fact that BT HAVE to provide a telephone line to any house in the UK. So all the houses down country lanes with miles and miles of telephone poles.. They have less options to try and use that money to improve broadband speeds and the network when they have to shell out money to provide for customers. Unlike other service providers like O2/Sky who don't own a network and only have to spend money on renting the line from BT/ Openreach and not have to pain for the maintenance of it. Also with Virgin who can decide who they give service to, therefore being able to work on improving the broadband a lot easier.
Man of Honour
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That's not the case though, BT don't really exist as a company in operational terms, BT broadband (part of BT retail devision) who provide you service are in the same position as every other ISP using the bt openreach backend infrastructure (openreach being deliberately ring fenced to ensure equal access for all providers).
There is no excuse for their lack of investment at all, Zen, Enta and all the rest have very much the same problems as BT Broadband and the same amount of infrastructure to maintain. BT Retail pay openreach the same for use of the infrastructure as any other ISP does - there's no sympathy due for the fact BT have a USO (which is for fixed lines only, not broadband) because it has nothing to do with providing broadband, to all intensive purposes it should be considered a separate company.
There is one caveat here, and that's that BT broadband connect to the openreach infrastructure slightly differently to other ISPs (or did in 20CN, probably fixed in 21CN). They still pay the same and don't save any costs through it though so it's a technical irrelevancy...
Associate
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I apparently already have the one with ADSL socket inbuilt into the master socket according to that website, it was fitted by BT several years ago to try to improve my crappy 1 meg service but it made no difference at all so I changed to Virgin Cable
Isn't this similar to the competitor XTE 2005 faceplate? Or is it supposed to be even better? I've got 1 of these faceplates on order with competitor as I get a lot of noise on the telephone handset which makes the SNR margin nose dive, am hoping this will improve things.
