What kind of speeds should I be getting from Sky??

CAT-THE-FIFTH

CAT-THE-FIFTH

CAT-THE-FIFTH

Caporegime
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SkyRouterstats.png


BTW,overview of the little saga we have had with Sky for the last few years:

http://forums.overclockers.co.uk/showpost.php?p=21821016&postcount=12

The router is plugged into the main socket and no extensions are used. The micro-filters have been changed with no effect.

The last disconnetion happened when internet went down for the whole area for a day due to exchange issues.
 
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hmm, I just searched this up.

http://www.skyuser.co.uk/forum/view-adsl.html

ADSL1 was the original and in the UK was launched with a fixed maximum downstream connection speed of 512k. This was subsequently boosted to an up to 2Mb speed. More recently this was boosted again to an up to speed of 8MB – known as ADSL Max and re-branded as Connect by Sky.
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That quote was interesting. Im not sure if you on sky connect, but your downstream is 2mbps so you may still be able to get up to 8mb but im not sure if you package would allow you to do that.
 
HecFam said:
hmm, I just searched this up.

http://www.skyuser.co.uk/forum/view-adsl.html



That quote was interesting. Im not sure if you on sky connect, but your downstream is 2mbps so you may still be able to get up to 8mb but im not sure if you package would allow you to do that.
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We are not on connect that is for sure.

From that page we opted for the following:

"Sky Max. Sky Max utilises Sky exchange equipment, LLU and ADSL2+ capped to a maximum connection speed of 16Mb, or, where line conditions are not suitable for ADSL2+, they use G.DMT, sometimes also capping this to 8Mb."

On the bill it says Sky Unlimited now:

http://www.sky.com/shop/broadband-talk/broadband-options/broadband-unlimited/
 
Interchange info from SamKnows:

"ADSL:
Yes
SDSL:
Yes
LLU services:
Yes
Cable:
Yes
Wireless:
No
BT Wholesale information
ADSL status:
Enabled as of 31/03/2000
ADSL Max status:
Enabled as of 31/03/2006
SDSL status:
Enabled as of 14/02/2005
21CN WBC status:
Enabled
FTTC status:
Available in some areas"

My address should get the following:

"BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
BT Wholesale SDSL
BT FTTC
AOL LLU
O2 / Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Tiscali LLU
Tiscali TV (via Tiscali LLU)
Virgin Media (Cable)"
 
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Well you definitely should be getting more than your getting.

Run a few speed tests out of peak times and see what the highest speed you get is.
If it stays quite low you may need to give them a ring and ask what speed the maximum you can get is.

if you speed is significantly lower than the average then you might have a problem. if it is only a few mbs out then that shouldn't be too much of a problem, its just when you are very far off what you are told is when there's defiantly something not right.
 
Its the same speed we have been getting for yonks now. It does not vary - check the link in my first page.

Looking at the stats,I suspect we should be getting over 7MB??

I ring Sky up and they always seem to find a way to up the speed...for a week or so.

They it goes down to useless again - it seems the router gets a communication from Sky(from what I gather looking at the logs) and it then drops down again.

I have gotten sick and tired of their deception and I really need to push the others I think into ditching them. The worse thig it is part of a much larger package including TV too.
 
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CAT-THE-FIFTH said:
Its the same speed we have been getting for yonks now. It does not vary if - check the link in my first page.

Looking at the stats,I suspect we should be getting over 7MB??

I ring Sky up and they always seem to find a way to up the speed...for a week or so.

They it goes down to useless again - it seems the router gets a communication from Sky(from what I gather looking at the logs) and it then drops down again.

I have gotten sick and tired of their deception and I really need to push the others I think into ditching them. The worse thig it is part of a much larger package including TV too.
Click to expand...

I recently left Talk Talk after it would drop out countless times a day, i always find there is two ways to deal with broadband providers.

Either try to boost your package and get fibre optic or something for a discount price for being a long term sky customer. (I imagine you wont want to pay more than you already are so mention that).

Also, They would charge you a leaving cost depending on how long is left on your contract, You can either choose to buy them out and change providers or just complain and complain and put loads of issues on you record to show that you are clearly having problems. With my Talk Talk, our leaving costs were £200+ since we still had a good year or so left with them, but we just phoned up over and over again, supervisor to supervisor until they let us go for free.

Moral of the story, If you want them to do something for you, keep talking to supervisors (they seem to do, and care more than regular staff) and just make sure they record that you are deeply unhappy with the service, if they try to blame things on you don't take it since they should be providing an adequate service. If they want to keep you then they should either fully fix it, or boost your package.
 
Looking at your stats I reckon you should be getting similar speeds to me

Sky.jpg


What firmware is your router on, mine recently updated to 2.8sky.

Speedtests etc are going to do you no good, you need to badger sky as it looks like they are setting your line profile completely wrong.
 
HecFam said:
I recently left Talk Talk after it would drop out countless times a day, i always find there is two ways to deal with broadband providers.

Either try to boost your package and get fibre optic or something for a discount price for being a long term sky customer. (I imagine you wont want to pay more than you already are so mention that).

Also, They would charge you a leaving cost depending on how long is left on your contract, You can either choose to buy them out and change providers or just complain and complain and put loads of issues on you record to show that you are clearly having problems. With my Talk Talk, our leaving costs were £200+ since we still had a good year or so left with them, but we just phoned up over and over again, supervisor to supervisor until they let us go for free.

Moral of the story, If you want them to do something for you, keep talking to supervisors (they seem to do, and care more than regular staff) and just make sure they record that you are deeply unhappy with the service, if they try to blame things on you don't take it since they should be providing an adequate service. If they want to keep you then they should either fully fix it, or boost your package.
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Thanks. We have been with Sky for quite a while,so we can leave more or less with short notice(the initial contract is long gone).
 
pepp77 said:
Looking at your stats I reckon you should be getting similar speeds to me

Sky.jpg


What firmware is your router on, mine recently updated to 2.8sky.

Speedtests etc are going to do you no good, you need to badger sky as it looks like they are setting your line profile completely wrong.
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Thanks.

Firmware:

V2.02.44

How do I get newer firmware??

This is the thing if I badger them the speeds go up but only for a week or so. Last year I did and it shot up to nearly 7MB.

Then just over a week later it dropped. This always happen after I badgered them. Their deception is take the mikey.

I checked the router logs and the drop always happen after an incoming connection from Sky.

The router is the rebranded Netgear DG934.
 
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CAT-THE-FIFTH said:
Thanks.

Firmware:

V2.02.44

How do I get newer firmware??

This is the thing if I badger them the speeds go up but only for a week or so. Last year I did and it shot up to nearly 7MB.

Then just over a week later it dropped. This always happen after I badgered them. Their deception is take the mikey.

I checked the router logs and the drop always happen after an incoming connection from Sky.

The router is the rebranded Netgear DG934.
Click to expand...

If you go on your router settings, there should be a tab for firmware.
sometimes it might have an option to find the latest and install it for you, if not, go to google and search the model of the router and it will give you the latest firmware, download it and when on router settings browse for it and select it. Then it will upload and your router should have the latest firmware.
 
11-12 Mbit should be about right for a 34 dB attenuation on a good line. I think the trouble here might be that you just don't have a good line.

2 Mbit download speed is consistent with a 4.5km line but your attenuation is consistent with a 2.5km line and should be much faster.

If Sky regrade your line to go faster, more in line with your actual line length it's possible that errors and loss of signal/sync cause the speed just to drop to where it can stay stable. Is it better to have a flaky 6 Mbit line or a rock solid stable 2 Mbit line? From Sky's perspective stable is better as some people might not even notice and just assume 2 is all they can have.

Have you tried in the test socket? I doubt it'll make much difference but if there is a hard wired extension off your master socket it could be adding noise to the line.

Not really sure what else you can do. It might just be a bad line and you have to live with it. If it were faulty then that'd be something else.
 
Thanks. We are using the test socket.

We had a solid 7MB for around 10 days(checked the router stats) a few months ago. It is only after I complained said that the exchange should support at least 7MB.
All of a sudden it got reduced down one Sunday night(always happens at around this day if we have had a temporary speed boost).A previous time I tried a little experiment. I lied and said the exchange should support at least 4MB and we got 4MB for all of a week.

Perhaps I should say 14MB next time...maybe we will get that. Perhaps if I buy Max Payne 3 the week it is released it would be a good idea.

All,the time we get the speed increased,the so-called technical person keeps saying the line speed is low and settings are not right,etc and increases it,but usually only to a speed I have hinted to before.

I bet since we are in a relatively densely populated area,Sky are just trying a fast one to save on bandwidth.

Need to push the others onto Virgin fibre methinks. People living close to us have it and even with the management it is better than what we have.
 
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