What should i expect part ex? or shall i sell?

[monkey_boy]

Please don't talk about me in the third person, Please ask ME these questions, In answer to your "questions", Firstly i have the money to rectify the issue assuming it is the sensor as "my mechanic" also said replacing the DPF 10 months ago would fix the problem but now same error code, How much money should i keep spending on a car i am going to get rid of very soon for a hopefully more reliable car?, I meant i don't have the funds to spend on repairing this car and maybe should have stated that more clearly so my bad on that.

Secondly the remap was to me a better financial option if i were to rectify this issue, There is a garage near me that will remove DPF and fit normal through pipe and reprogram the ECU to bypass the DPF completely for £250, This would hopefully then solve all issue's with the Anti Pollution fault.

Also i am not worried if it does not fetch a grand, I was hoping for a grand and if they offer lower then i will auction it myself.

What would you think was "not right"?

I asked YOU those questions in post 14 and you didn't respond. Avoiding the issue sometimes means that theres something to hide.

So if you got the remap you'd still sell it soon? How is that any less 'hoodwinking' than forcing a DPF regeneration and then palming it off on a trader?

You don't sound like you have much confidence in your mechanic anymore, why are you still using him?

What would you think was "not right"?

Just your wormhole logic that seems to jump through dimensions with no reasonable explanation why.

 

[Colbaker]

I asked YOU those questions in post 14 and you didn't respond. Avoiding the issue sometimes means that theres something to hide.

So if you got the remap you'd still sell it soon? How is that any less 'hoodwinking' than forcing a DPF regeneration and then palming it off on a trader?

You don't sound like you have much confidence in your mechanic anymore, why are you still using him?


Just your wormhole logic that seems to jump through dimensions with no reasonable explanation why.

O.k. i apologize if i did not answer your previous question, Simply put, I did not ask if i should get the car fixed i purely asked how much i would get part ex in the state it is in now.

also 2700 Rpm's is actually still pretty pokey, No problems on motorways or around town, It just does not have that turbo poke but thats not so much an issue any more.

 

[[TW]Fox]

Please don't talk about me in the third person, Please ask ME these questions, In answer to your "questions", Firstly i have the money to rectify the issue assuming it is the sensor as "my mechanic" also said replacing the DPF 10 months ago would fix the problem but now same error code, How much money should i keep spending on a car i am going to get rid of very soon for a hopefully more reliable car?, I meant i don't have the funds to spend on repairing this car and maybe should have stated that more clearly so my bad on that.

Surely if you've already had work done to fix this and its gone wrong again its covered under warranty?

 

[Sone]

not sure if thread is full of lol or fail

 

[Jez]

OP; you already have a couple of buyers lined up if you want rid of it. Heres another one to add to that.

I am sure any of us would be happy to arrange collection too and take your word on the condition etc.

 

[iaind]

Surely if you've already had work done to fix this and its gone wrong again its covered under warranty?

Unlikely. If you paid a garage to replace a part, they'll warrant that part. It's not uncommon for garages to not be 100% sure of the problem and need a few attempts

 

[Jez]

Unlikely. If you paid a garage to replace a part, they'll warrant that part. It's not uncommon for garages to not be 100% sure of the problem and need a few attempts

Do you really walk in to a (i'd hope, specialist to the marque) garage and ask them to fit a part, unsure of whether that part will rectify the issue?

You clearly deal with garages in a very different way to how i would consider the way a garage should operate then, i will only ever ask for a fault to be rectified, and i will want a price to rectify that fault.

Which parts they replace is up to them, but i will want justification afterwards, including a breakdown of the labour.

If the fault is not fixed then the fault is not fixed, simple as that, therefore the agreed work has not been completed and as such obviously the bill will not be paid. I will also need an explanation as to why they are unable to repair it and if applicable what it is that has gone beyond their skillset, in order for them to have to give up on the job unexpectedly.

Asking them to replace parts willy nilly is a recipe for a lot of wasted time and money, iain.

 

[GT3]

Stick it on ebay, will sell easily for a lot more than you think its worth.

 

[DM]

Do you really walk in to a (i'd hope, specialist to the marque) garage and ask them to fit a part, unsure of whether that part will rectify the issue?

You clearly deal with garages in a very different way to how i would consider the way a garage should operate then, i will only ever ask for a fault to be rectified, and i will want a price to rectify that fault.

Which parts they replace is up to them, but i will want justification afterwards, including a breakdown of the labour.

If the fault is not fixed then the fault is not fixed, simple as that, therefore the agreed work has not been completed and as such obviously the bill will not be paid. I will also need an explanation as to why they are unable to repair it and if applicable what it is that has gone beyond their skillset, in order for them to have to give up on the job unexpectedly.

Asking them to replace parts willy nilly is a recipe for a lot of wasted time and money, iain.

I must say thats how i do it to, **** that letting them change bits for a laugh, i want the problem solving not a new set of parts here there and everywhere.

 

[iaind]

Do you really walk in to a (i'd hope, specialist to the marque) garage and ask them to fit a part, unsure of whether that part will rectify the issue?

You clearly deal with garages in a very different way to how i would consider the way a garage should operate then, i will only ever ask for a fault to be rectified, and i will want a price to rectify that fault.

Which parts they replace is up to them, but i will want justification afterwards, including a breakdown of the labour.

If the fault is not fixed then the fault is not fixed, simple as that, therefore the agreed work has not been completed and as such obviously the bill will not be paid. I will also need an explanation as to why they are unable to repair it and if applicable what it is that has gone beyond their skillset, in order for them to have to give up on the job unexpectedly.

Asking them to replace parts willy nilly is a recipe for a lot of wasted time and money, iain.

Of course not, I ask them to fix a fault like anyone else. But sometimes the only way to find a fault is trial and error. You'll find the invoice will say "supply and fit DPF" rather than "rectify fault with emissions warning light".

You can obviously argue with them, but you won't have any legal recourse, which is what was suggested.

The way it's worked for me is to drop the car at the garage with a description of the fault. They'll then say "its probably x, but could also be y or z" - the logical thing to do is ask them to fix x, but I'm not sure you'd have much joy getting your money back if it turned out to be y or z.

 

[DM]

Of course not, I ask them to fix a fault like anyone else. But sometimes the only way to find a fault is trial and error. You'll find the invoice will say "supply and fit DPF" rather than "rectify fault with emissions warning light".

You can obviously argue with them, but you won't have any legal recourse, which is what was suggested.

The way it's worked for me is to drop the car at the garage with a description of the fault. They'll then say "its probably x, but could also be y or z" - the logical thing to do is ask them to fix x, but I'm not sure you'd have much joy getting your money back if it turned out to be y or z.

Thats why its important to find a good specialist who gets it right the first try.

 

[iaind]

Thats why its important to find a good specialist who gets it right the first try.

Absolutely, the places I use are pretty good, but doesn't mean it doesn't happen. Especially with complex modern cars, getting it right first time is more and more difficult.

Same with my job, sometimes you don't know if something is going to fix a problem fully until you do it

 

[DM]

Absolutely, the places I use are pretty good, but doesn't mean it doesn't happen. Especially with complex modern cars, getting it right first time is more and more difficult.

Same with my job, sometimes you don't know if something is going to fix a problem fully until you do it

I gotta tell you it will be a cold day in hell when i pay them for trial error diagnostics

 

[Joshy]

Wow, I never keen that some places had the cheek to try and charge customers.

Sometimes we get it wrong, but expecting the customer to fork out for our mistakes is wrong. I can't believe people actually fall for it though.

Also I've never once come across a job card asking to replace a specific part unless it is quite obviously knackered, and even then I've seen "rectify TPM light" countless times on job cards for cars with tyres so flat and punctured that they are practically rolling on the rim. The guys around front really don't like to be specific (gives them less wiggle room when something does go wrong).

 

[iaind]

In the OPs situation, and the ones I'm thinking of, I guess it's intermittent faults. From the sounds of it, they replaced the DPF and the problem went away only to come back again. If it was obvious that it didn't fix it, it would be another matter,

Job cards aren't invoices, any bill or reciept ive had has reflected exactly what has been done in terms of parts and labour. Most of the time, the garages will ask first before starting to replace parts anyway.

Anyway, I don't think bentley really reflects what happens with us mere mortals

 

[Jez]

Of course not, I ask them to fix a fault like anyone else. But sometimes the only way to find a fault is trial and error. You'll find the invoice will say "supply and fit DPF" rather than "rectify fault with emissions warning light".

You can obviously argue with them, but you won't have any legal recourse, which is what was suggested.

The way it's worked for me is to drop the car at the garage with a description of the fault. They'll then say "its probably x, but could also be y or z" - the logical thing to do is ask them to fix x, but I'm not sure you'd have much joy getting your money back if it turned out to be y or z.

That is absolutely not how i would ever deal with a garage. If i delivered as per your example with an emissions warning light, if i returned to find the light still on, and a charge for "supply and fit DPF" then i would not even consider paying them for that job - the fault has not been rectified! I would be asking them why they have called me back to the garage without fixing my fault (and probably be rather angry that they had), would ask them if they are infact able to repair the fault and if the intend on doing so, and if not would remove my (still broken) car from their premesis.

These examples really come as a surprise, i cannot imagine the amount of time and money i would have wasted over the years dealing with garages as you seem to be saying you do! The only time i would EVER expect to see "replaced x" on an invoice (other than a breakdown of the work involved in fixing a fault) is for example earlier in the year where i supplied discs and pads to a garage, and specifically asked them to fit them for me.

 

[monkey_boy]

I'm not questioning, I'm just trying to see what it is you would do- You take your car in to Sytner say and lets just say that you've got an intermittent problem with your PDC, occasionally it goes haywire and the PDC light flashes, but sometimes its fine. Can you just go through the course of events that leads you to having a resolved problem please?

 

[Jez]

Intermittant faults are a very hard thing to deal with indeed, luckily i am yet to really have many. I had a similar issue on the mercedes with my headlamps blowing their bulbs though which could be related to others. Course of events went something like this:

1) I arrived at mercedes to look at the blown bulb - they replaced the bulb and did their usual "checks" & i paid the bill (fairly large - typically mercedes).
2) It blew again, i went back and explained what had happened, they replaced the bulb again, and after a short argument agreed that it should be FOC even though the "warranty" on work does not cover bulbs.
3) It blew again, this time i booked it back in, they diagnosed that the ballast was faulty. They obviously wanted payment for a replacement ballast, AND a new bulb. I disputed this, happy to pay for a replacement ballast but obviously for none of the labour for diagnosis, and i wanted all previous money deducted from the balance. They refused. I ended up writing to MBUK and agreeing it that way. End result was that i paid for the diagnoses on the last occasion, one bulb, and a replacement ballast - with all of the labour from previous occasions refunded - the point being that they should not have replaced the bulb without doing their diagnosis properly in the first place.

Odd one intermittant faults, and often very hard to deal with. And rather different to iain's examples above of a clear solid warning light fault. But the end result is the same, that being that you should not be paying for any work which was not necessary - especially parts.

 

[[TW]Fox]

This is a tricky one, isnt it.

The Motor Industry is quite unique in that it seems to find it acceptable to charge the customer for mistakes, incompetence or just simple lack of ability.

In an ideal world, if X goes wrong with your car and the garage replaced W, Y and Z all to no avail, it should be of no concern to the customer. Otherwise how is it fair - the less competent your garage is, the more money you pay them for ridiculous 'just try that' diagnosis.

Garages will argue, and perhaps reasonably, that they cannot be expected to know everything about the car, and if they do the work, they should be paid for it. But the other side of the story is the more skilled and experienced the garage is, the lower the chance of them misdiagnosing a problem. Therefore is it not fair to say that if you do not have the confidence in your ability to diagnose faults with cars, that perhaps offering repair services is a business you should not be in.

Sadly i've been on the wrong side of this with a 'reputable specialist' - effectively just 'try it and see' diagnosis with me picking up the bill and them earning the money each time. The thing is, anyone can open a garage, take a photo of, say, an Audi, put it on a sign and claim to be an Audi specialist. I could do it tommorrow and employ somebody mechanically minded to replace parts based on what I think is wrong after doing some googling, and if it doesnt fix it, charge the customer anyway...

 

[Jez]

The Motor Industry is quite unique in that it seems to find it acceptable to charge the customer for mistakes, incompetence or just simple lack of ability.

In an ideal world, if X goes wrong with your car and the garage replaced W, Y and Z all to no avail, it should be of no concern to the customer. Otherwise how is it fair - the less competent your garage is, the more money you pay them for ridiculous 'just try that' diagnosis.

This is the point on which i will always stick to (within reason, i will happily pay for all justifiable diagnosis time, and i am lucky enough to have had very few run-ins).

What i will not pay for is for somebody to replace parts which were not needed. As you point out, it is of no concern of mine if they have wasted all morning replacing something which they have incorrectly diagnosed. Mistakes happen in business which i accept, but i expect the business to write them off as a loss, why should the motor industry be any different?

I do not think it unreasonable to expect correct diagnosis first time - they are selling themselves as experts. If they are in any way not sure then they should not tender for the work, either that or when they do blag it, and then get it wrong resulting in a loss to them, they need to accept that loss - just as every other type of business would.

I do not think that this is at all unreasonable, and tbh i am amazed anybody accepts it