What speeds should i be getting?

Virtual paths: Green

There are currently no known capacity problems on your exchange. There may still be an exchange problem, however BT are not currently reporting that they are aware of it. Please contact Support if you are having speed problems, who can advise further.

Record last updated: 04 Jan 10
 
Checking virtual paths is a waste of time. Green means that the performance is within BT Wholesale's guidelines, not that you won't see any degradation.
It's also pretty rare to see much congestion there now that Centrals are so expensive and thus more likely to get congested first.

hoppyintheuk said:
Hi Toilen. Have they ever used Enta, in the early days?
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(sic)

Not as far as I'm aware.
 
timmymeuk1 said:
Link Information

Uptime: 1 day, 4:46:38
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,360
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
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timmymeuk1 said:
ping 57ms
down 0.32
up 0.35

distance 100 mile
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You have a decent sync speed but the speed test you got is horrendous; your upload speed is faster than your download speed.

How long have you been on O2 Access?
They're definitely having capacity issues on their access product but it's not as bad as you're experiencing. I'm guessing it's your IP profile that is causing the problem.

Run the BT speedtester and post the results here, it should tell us what your IP profile is currently set at.
 
Gsdog, I have been trying to ask 02 for the details to put into the bt speed test but they havent given me it! i have asked 4 times!!!!

Been with 02 since beggining on december and at that time i had a good speed of about 700kbps but now down to 5!!
 
timmymeuk1 said:
Gsdog, I have been trying to ask 02 for the details to put into the bt speed test but they havent given me it! i have asked 4 times!!!!

Been with 02 since beggining on december and at that time i had a good speed of about 700kbps but now down to 5!!
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As far as I know you should only need your phone number and your username which you use to connect to O2.
 
When I get to the username part it always says.



FAQ

System Error Image not loaded

The login/user name entered on this tool doesnt match that discovered by querying the network for your Telephone Number/Service ID. Please check your telephone number (or user name) and try again. If problem persists please contact your service provider.
 
timmymeuk1 said:
When I get to the username part it always says.



FAQ

System Error Image not loaded

The login/user name entered on this tool doesnt match that discovered by querying the network for your Telephone Number/Service ID. Please check your telephone number (or user name) and try again. If problem persists please contact your service provider.
Click to expand...

It could be your radius username your using not the webpage logon, you should be able to find it in your router settings somewhere.

I believe it's some numbers followed by @o2broadband.co.uk

If that doesn't work then I suggest you phone O2 back and ask them what your IP profile is. In the mean time keep an eye on your connection and make sure that it's stable and not losing connection, etc.
 
Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
2769 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2769 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7360 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps


If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.
 
That would indicate its either your ISP or the exchange is congested, your profile is pretty healthy so thats not capping your speed.
As you did it pretty late at night you would have thought exchange congestion wouldnt be there so might be ISP related?
 
Test1 comprises of Best Effort Test: -provides background information.

Download Speed
37 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 37 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7360 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6000 Kbps


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit FAQ section if you are unable To understand the test results.



Haha great speed :P
i did get almost 5000 last night at 3am :P
 
timmymeuk1 said:
Does anyone know the procedure in complaining to a big company and not being charged? ive had bad experiences from big companys doing what they like
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You'll get the best response by writing a letter.

As far as your connection problem goes it does look like it could be either your local exchange which might be very congested; either that or O2 Access is running out of capacity!
 
Last edited:
Someone on here got out of O2 Access contract and then went with Enta. Think they used ISPA to pressure O2, but can't find thread to check.

Suggest contacting O2 and see if they will just let you go without paying off the contract. Then if that doesn't work try contacting an intermediate such as above link.
 
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