What to expect when you are given incorrect information

no_1_dave

no_1_dave

no_1_dave

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Gloucester
Title is a bit broad, however...

I just spoke to Store A and reserved something based on their customer services advising me over the phone they will price match Store B. I then get to the store and am told they will not price match Store B. The store is now closed but I have been advised to complain through customer services tomorrow and that customer services have the ability to reduce the price for me if the complaint is valid. They will listen to the previous call etc.

I however will not settle for that simply because
1) I drove 7 miles to the store and 7 miles back which turned out to be a wasted journey
2) I had to get the kids into the car etc which is added hassle
3) The trouble of all this faffing around when I could have simply ordered from Store B and collected said item tomorrow.
4) Once at the store I had to wait around for a good 20 minutes, then argue with the manager about the fact I was told they'd price match. This means a total of more than an hour of wasted time.

So, when I call customer services tomorrow, obviously they'll listen to the call and agree to reduce the price. However, what extra should I expect from all the hassle they have caused? The value of the purchase is £560 (they charge £650), do I ask for money off for my troubles or expect them to throw in something free?
 
14 miles is hardly the end of the world

2) I had to get the kids into the car etc which is added hassle
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discipline ? how is that a hassle even if it involves a child seat?

one would think leaving the house on a sunny afternoon is a hassle
 
arknor said:
14 miles is hardly the end of the world


discipline ? how is that a hassle even if it involves a child seat?

one would think leaving the house on a sunny afternoon is a hassle
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Large purchase which meant taking the van
2 kids seats (because they are 3 and 6) into the 2 seats of the van is hassle. The kids are well behaved, but the fact that going to a shop and back for over an hour is also not fun for them, there are plenty of other things I'd rather be doing with them.
It was also raining, so not a sunny afternoon but I appreciate your attempt to try and belittle my question.
 
I think if you can afford to purchase at that cost that is obviously not intrinsic to your basic survival needs then you are a probably a very lucky person and maybe should consider not using that store again and leave it there and realise this is hardly that bad.
 
You aren't even a customer of theirs, what do you have to complain about?

Little Doris gets on the bus full of rowdy school children and sits on it for an hour when going to her local Debenhams to meet her pal Jean. She doesn't ask for free stuff. Get over it.
 
Xordium said:
I think if you can afford to purchase at that cost that is obviously not intrinsic to your basic survival needs then you are a probably a very lucky person and maybe should consider not using that store again and leave it there and realise this is hardly that bad.
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It is not the cost that makes me want some sort of compensation.

If I add the time on the phone, getting the kids sorted (toileted, rain coats, seats moved to van, kids into van), return trip to the shop and time wasted in the shop. I'd find I had just wasted about 2+ hours of my Saturday afternoon, plus some of the kids Saturday afternoon for nothing.

Then the fact that I now need to either sort this out tomorrow, or order from the other store. If I order from the other store I will not be able to collect it till next weekend because I work from 7:30am till approx 9pm everyday.

Just because it isn't intrinsic to my basic survival doesn't mean they haven't massively put me out, wasting mine and my kids time.
 
no_1_dave said:
So, when I call customer services tomorrow, obviously they'll listen to the call and agree to reduce the price.
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Or maybe not. The manager probably just told you that to get you to out of the store.

Similar thing happened to me yesterday. Spent a good hour on Ikea's website picking items I wanted, substituting a few because the stock checker said an item wasn't in stock. Mostly bedding.

Out of the 8 items I had on my shopping list only 2 were in stock/found. Even the staff weren't able to find any of the items and said the computers were never correct. I picked up what I could which usually meant spending more than I had budgeted for as I didn't want the hassle of coming back another day.
 
no_1_dave said:
It is not the cost that makes me want some sort of compensation.

If I add the time on the phone, getting the kids sorted (toileted, rain coats, seats moved to van, kids into van), return trip to the shop and time wasted in the shop. I'd find I had just wasted about 2+ hours of my Saturday afternoon, plus some of the kids Saturday afternoon for nothing.

Then the fact that I now need to either sort this out tomorrow, or order from the other store. If I order from the other store I will not be able to collect it till next weekend because I work from 7:30am till approx 9pm everyday.

Just because it isn't intrinsic to my basic survival doesn't mean they haven't massively put me out, wasting mine and my kids time.
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They didn't waste your kids time - you chose to do that. Not being funny but if you work from 7:30 to 2100 every day shouldn't you actually be doing proper stuff with your kids rather than faffing around getting things when you could have just got the thing (whatever it was) from store B at the same price.
 
arknor said:
But a serious injustice has been dealt to this man and his 2 children.

they had to endure an hour in a van with this bloke
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Hehe, here's my butthurt story:

Ordered a 42" TV online from Curry's to pick up in store (Yes I was aware of the potential problems this would involve). Went to pick it up, Manager says we will be with you shortly, 30 minutes later I am still waiting but I am a patient person and they were clearly very busy (this amazes me thinking back on it) so I wait it out, eventually a "Salesperson" approaches me and says we are just preparing your TV and goes into the famous spiel about just about every essential accessory I would be needing including a tv stand, more 3D glasses, a sound system, a sound bar, a Bluray player as apparently my PS3 wasnt compatible with the TV, and to cap it off, after another 15 minutes of me saying "no I just want the TV please take my money " he goes into the £35 HDMI hussle. So I lost my rag and told him to stick the TV in his arse, with him replying "but your 3D wont work with a £3 hdmi cable" as I walked out of the shoip and went to richer sounds for the same tv. :D
 
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