What to RMA on Ryzen Build - Very strange issue

Relentless81

Relentless81

Relentless81

Soldato
Joined
18 May 2010
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Hello,

So my 1600X build has been working flawlessly since release day, no OC of any kind just an XMP Profile running 3200 C16

This morning I go to boot it and it goes into a boot loop with no image, I start to troubleshoot it and remove memory at which point it doesn't loop it sits running with no image

I put one RAM stick in the first DDR slot and it boot loops again, I put the other RAM stick in the same slot and low and behold it boots, faulty RAM stick right? Nope.

I then try and get into the BIOS to remove XMP profile and I cant get into the BIOS, it simply doesn't let me in at all, just boots to windows.

I then reset CMOS, same issue so I remove the battery and then the BIOS responds and I can get in, the BIOS is behaving very strangely, I can move the mouse but as soon as I touch the keyboard it goes nuts, the image flashes rapidly or the keystroke sticks and the BIOS locks with that keystroke, very strange. No such issue in Windows so keyboard is fine.

I flash the BIOS but it doesn't resolve anything, same BIOS strangeness and same RAM issue.

I then decide to try different RAM slot, I try both sticks in the slot closest to the CPU and BOTH sticks will allow the PC to boot fine so now I'm completely at a loss.

Is it the RAM, is it the Motherboard or is it even the CPU?

I've spoken to OCUK and they have suggested to RMA the motherboard and CPU however I really don't want to get those back only to find there was no fault and its the RAM that's the issue.

Any thoughts on this appreciated. The thought of no gaming for a month is grim and I am pretty frustrated right now as I almost didn't buy this build in favour of buying a PS4 Pro I really don't have the time to mess around these days and it eats into valuable gaming time.

Cheers
 
What RAM do you have? Also Ryzen does struggle with RAM you might be better off trying 2966 mhz on the RAM and see if that fixes it, sounds like a cold boot problem to me, I've had that before with RAM myself when overclocking it to high it would have no errors but on a startup it would boot loop. Ryzen is difficult with RAM and you really need Samsung B Dies to get 3200mhz "easily".
 
RAM is team group 3200 which is Samsung b die. Ran fine for nearly 2 months no issues what so ever until this morning

even with xmp disabled in bios the symptoms described are the same
 
Faulty hard drive or something changed in the os and not reliased it?

When I moved my hard drives along with components to a bigger case the main drive had 8.1 on it, was all fine for awhile then installing stuff some how altered things and then I went in to a loop, i.e. Would load straight to bios then try to load windows then restart the whole process, I could just about get to recovery, nothing is wrong with my hardware so I ended up using a spare drive and putting windows 7 on it which is what I use now, might be worth a try?

To me RMA things like this is someone's way of saying 'I haven't a clue' and then get you to return items for replacing as they haven't got that clue nor are that going to bother with it. If I'm not happy with something no matter what it is and I have the option to return then I do, but that's if I know it's something I can't possibly resolve myself do to the nature of whatever the thing is.
 
thanks for the suggestion but with the pc being able to boot with ram in certain config and one stick I can rule out hard drives

I'll just send the mobo and cpu and see what comes back

to be honest I'm pretty put off by it all, been building pcs for 20 years and had some issues over the years bit this one is just annoying on a new build i should have waited for ryzen to mature a lot more instead spending all this money to essentially be a free tester for amd.

I really don't have the time that I used to have to mess around either
 
pc won't boot at all today, completely dead. Fans spin up but no power to USB and no image even though gpu fans are spinning. It's like its slowly dying I could boot with one stick previously and get the weird bios behaviour and slow boot but now nothing

I don't want another ryzen, am4 board combo for it to work for a bit then fail again, what's the chances of getting my money back after 30 days as not fit for purpose @Bailey @Gibbo ?
 
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It's a long shot but have you tried changing the battery?

I've read a few posts that some boards are arriving with flat batteries and causing odd stability issues.
 
Relentless81 said:
thanks, I think I have a spare so can give it a try but googling shows there are a hell of a lot of people having similar problems to me with this board
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Yours is particularly strange, in its build up to the problem, which made me think of the battery.

I hope it works out for you - but must admit it was a bit of a 'Hail Mary'.
 
Relentless81 said:
just tried a different battery, same issue. Worth a shot though
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Sorry, Relentless81, I know how frustrating problems like this are.

I'm guessing you've probably tried everything else - if it's any consolation I've set up 2 Ryzen builds now and so far no issues. So if you do have to stick with the format you should eventually get a stables machine. But totally understand your reluctance to continue...

What is the brand/model of your MoBo?
 
cheers Plec, yeah pretty disheartened with the amount of time I've spent try to resolve it, especially sine it was working absolutely flawless for over a month and I'm not far out of the 30 day swap out either :(

its a gigabyte b350 gaming, if it's confirmed the mobo that's the problem when it goes back there is no way I want another
 
Relentless81 said:
its a gigabyte b350 gaming, if it's confirmed the mobo that's the problem when it goes back there is no way I want another
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The two boards builds i've set up used the Gigabyte Gaming 3 - very little 'real' difference between the 2 boards.

To date they've been rock solid and running Corsair 3200 memory at 2933MHz using the XMP and adjusting the multiplier (I've helped a new builder on the forums with the exact same setup and he's had the same results).

I only mention this if the supplier wont compromise on refund etc - they may allow a compromise and let switch to the 3 version, it would only be a few pounds difference and may give you a bit more confidence in the setup/format.
 
I noticed the 3 version has had better bios support. Seeing as though the board will be going back to gigabyte as its over 30 days ill see what the experience is like, if its a bad one I might ask to change to a different manufacturer or buy a different board and sell the replacement

it could still be the cpu yet though, mem controller is on the cpu and everything seems to point to that, guy on the phone at ocuk when I called and described the issue said "it is ryzen" doesn't inspire confidence at all
 
Relentless81 said:
I noticed the 3 version has had better bios support. Seeing as though the board will be going back to gigabyte as its over 30 days ill see what the experience is like, if its a bad one I might ask to change to a different manufacturer or buy a different board and sell the replacement

it could still be the cpu yet though, mem controller is on the cpu and everything seems to point to that, guy on the phone at ocuk when I called and described the issue said "it is ryzen" doesn't inspire confidence at all
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guy on the phone at ocuk when I called and described the issue said "it is ryzen" doesn't inspire confidence at all (sound like a very bias response to me, Intel fanboy response)

Ive had a few problems with RyZen too, but its not that bad, however, my worst experience with RAM dying a weird and wonderful things happening was with a Gigabyte AB350 motherboard, only brought it due to the motherboard shortage at the birth of RyZen, in the end after pulling my hair out, I bit the bullet and brought an MSI B350m Mortar from a shop in Germany, the experience was completely the other end of the scale, thankfully, the shop I brought the Gigabyte board from, although it was about 14 days old, also found a fault and refunded me, didnt want that board back or a same for same replacement.

Im now currently on an MSI X370 Gaming Pro Carbon as I wanted a full size board for a new case I brought and thought I may as well go with an X370, went with MSI because of the experience I had with the Mortar, and I have to say, the X370 is just as good, doesnt give me anything more in terms of speed, but most importantly, it doesnt give me anything less either.

I dont know what the score is with the Gigabyte B350 motherboards, the looks and feels just seems like a very cheap after thought, you'll see what I mean if you go for another manufacturers board.

Next board im actually going to get even if its just to try it out and mess about with it is the ASUS Strix B350-F, currently on pre-order at overclockers.
 
thanks for the info, do you think I should just RMA the board, keep the CPU and buy a new board?

Doing its this way means I can be up and running next week and then just sell the replacement board but it all depends on if its defo the board that's faulty.

why did you swap the MSI boards?
 
Relentless81 said:
thanks for the info, do you think I should just RMA the board, keep the CPU and buy a new board?

Doing its this way means I can be up and running next week and then just sell the replacement board but it all depends on if its defo the board that's faulty.

why did you swap the MSI boards?
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Crazy answer to some, but I wanted to expand my custom water cooling, but also wanted a tempered glass case, so I brought a Thermaltake View 31, its quite a big / wide ATX case, the mATX motherboard looked lost in it, thats why I wanted a full size board, I stuck with MSI because of the experience I had with the mortar B350, and sold the mortar on ebay for £70, cost me £88 at the time of purchasing it, I went for the Gaming Pro Carbon for a few reasons, wanted a full size board, thought may as well go for X370, there was no way I was going to buy a Gigabyte so stuck with MSI due to my previous experience and it is also one of very few boards that come with 2 x M.2 Gen 3 slots.

You could try just sending the board back for testing and find out for yourself if its the CPU, you can always RMA the CPU afterwards if it does turn out to be that, its not like they can repair it, a replacement if a fault is found is the only option, whereas the board RMA could take a while, it will be sent back to overclockers, who will then test it, send it to Gigabyte in Milton Keynes, who will also test it, repair if possible or just replace, send that back to overclockers, who will then forward it back to you, you are looking at a month turn around.

http://imgur.com/LWa1gnO
 
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