Well back to the drawing board with Steinhart
incoming
Dear ******
I talked again to our watchmaker. There is definitely no guarantee. It is a fall damage. The case should not be exchanged (80 €) the watch will not run perfectly.
Viele Grüße,
Best regards,
Renate Eisenmann
Steinhart Watches GmbH
replied
I am getting rather sick of this, the communication and care from your aftersales/warranty for a company like yours is rather bad.
The watch has not had any "fall damage" at all, the crown became detached when changing the time.
The watchmaker should not be saying such things as it is untrue
I have had no watch to wear now since 19th august 2016, the fault is in the workmanship not the owner and I would expect a watch of this price to last longer than 5 months use
Please pass this on to your manager for escalation from a very unhappy customer for a better resolution than this.
Please note if I have to pay to have the watch repaired I will be leaving negative comments on your social media about aftersales service and quality/warranty of your product.
Yours
*********
Oh how I wish I had bought an over the counter watch
Dave
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