Whats the deal AOL

Well my understanding is they gave you 30 days notice, and the contract says you have to tell them within those 30 days if you did not agree to the new T&C's, and so were leaving, so i take it as you are free from paying the rest of the contract, as you have told them within the 30 days as the contract says, i told them last week, got my MAC, had my new order confirmed, all last week, my migration date is the 2nd Feb (this Friday), so i can't see how they can make me pay the rest of the contract off, as it shouldn't matter when the migration goes ahead as i have done as the contract says, gave them notice within their 30 days they gave.

I think the migration date is irrelavent, so if they know you dont agree, are leaving, and have a new order confirmed all within their 30 days notice, then you should be fine, regardless of when your migration is as said, but im not sure, some ppl are saying you will still have to pay as your still going to be using AOL after the 1st while your wating to be switched, and others are saying no you dont.

Thats just a standard e-mail sent out, it always says the bit about 'if you are still in contract', mine did, everyone who has had a MAC has had the same. :)
 
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Yeah, it'll cost me £175 if it turns out like that as i have about 7 months left yet still, i just can't see how they can do it though, the contract says you tell them within the 30 days notice, it doesn't mention having to be migrated away, off their service fully within the 30 days, just you tell them within, which we have done, so i guess its just a wait and see. :)
 
When did you get your MAC code, if it was in January then thats right as a MAC code is valid for 30 days, and they charge you till the last day of the MAC, so that will be in Feb when the MAC runs out, so that counts as another months payment.

Although if they just took a payment, then thats January's payment, so you will get billed for Feburary as well next month as your MAC code validity will have ran into Feb.

Ive just had an e-mail from Jason today at UKFSN saying that Enta havn't received a payment method from me yet, and i need to get it done by 7th Feb, so ive just done it over the phone (i forgot about that), due to be switched tomorrow. :)

I was expecting AOL to be crawling today seen as the new T&C's are in affect, i think ill try a torrent and see if the speeds have changed while im still on them. :D
 
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Nah just rechecked and it was taken out yesterday (31st). That would have been for Februarys subscription.

If I'd known they were going to charge me another full months subscription I would have held off using my MAC code until the day before it ran out (16th of this month).

It was bad enough paying for a <8mb service and only receiving 2mb, without being charged for no service :mad:
 
Odd, i get billed at the end of every month, but thats for the month im in, and i got billed the other day which is for January, unless your a month in advance. :confused:
 
In arrears?

It may well have been that I was too, but it's highly unusual for any company to bill in arrears.
 
I've not got an email either, nor have I noticed any changes, just downloaded a 80mb torrent in 8 mins 9 secs on 2mb. :)
 
You wanna read the new COS about the FUP, very vague, they can change it how they like, they are saying its unlimited still, but then they say if your usage is excessive they'll throttle you, and they won't let you know your being throttled, or are using to much, so the only way your gona tell is when your speeds plummet, Peak times vary but are currently every evening except Friday and Saturday, so they can change them whenever they like to, good luck to you as they can move the goalposts at will, and theres nowt you can do about it. :p
 
What AOL have done is the same as almost every other ISP. They don't state a specific speed you will be throttled to, they don't state what excessive usage is, they also don't say 'we will never change our peak times'. As for the privacy issues and your popups for mobile phone's analogy in the other thread it's based on you using the AOL software, it's not popup's left right and centre it's advertising in the normal area's used for advertising. I know it's easy to come up with a worst case senario but if you read the T&C's they are pretty standard.

Oh you do realise if you are in contract you are in theory required to return any kit you were given or pay £80 ? I don't know if they are enforcing it but it's been in for a fair few years now.
 
Avalon said:
Oh you do realise if you are in contract you are in theory required to return any kit you were given or pay £80 ? I don't know if they are enforcing it but it's been in for a fair few years now.
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They can have their Speedtouch 576 with its amazing 1 Ethernet port back if they pay for it to be returned. ;)

Also, anyone having slow Youtube speeds? :confused:

Oh well, only 4 days left on them if it all goes to plan.
 
I just recieved a returns bag in the post today. No letter or anything with it. Addressed to Bt but got an aolreturns ref code on it. No email yet from aol but i am sure there will be one on the 5th (migration date)
 
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