What's wrong?

Zeebedy · 6 Aug 2017 at 18:08

hey guys,

Just today I was thinking, my pc apart from waiting for vega, is running great.

Put it to sleep last night, come home 15mins ago, pressed keyboard, pic fires up, no keyboard or mouse input, no signal from monitor. See through grill the motherboard leds (apart from wraith spire) are off..

So I press the power button, it turns off, and when I press the power button it clicks once then nothing...

I also switched off at the psu and when back on the keyboard illuminates like it should..but pressing the power button results the same click then nothing?

Could this be the motherboard?

My specs :

R7 1700
16gb corsair lpx ram
280 Radeon gpu
Gigabyte gaming 3 x370 mono
128 ssd
2tb hd

Any help appreciated guys.l

Plec · 6 Aug 2017 at 18:14

What is the brand/model/age of the PSU?

Zeebedy · 6 Aug 2017 at 18:16

Plec said:
What is the brand/model/age of the PSU?

Sorry plec..forgot to say...

It's a evga g2 650w and is about 14-15 months old.

Plec · 6 Aug 2017 at 18:25

rip-the-jacker said:
Sorry plec..forgot to say...

It's a evga g2 650w and is about 14-15 months old.

No worries bud - understandable - i know how frustrating this type of problem is especially with such a recent build.

It could be motherboard related but could equally be something else.

Ideally, if you can get your hands on a different PSU that would be a great component to eliminate.

Otherwise, I would run through some of the basics checks first in the hope that one works or at least rule them out:

Double/triple check all your connections and hardware is seated properly - ideally remove and reseat all of them - including SATA leads etc...
Check the kettle lead is securely fitted into the back of the PSU - sometimes gets overlooked.
If using an extension lead try plugging PC directly into the wall socket - or a different extension lead if this isn't possible.
Clear the CMOS
Try a skeleton setup - 1 stick memory in alternate slots, cpu, gfx card and nothing else. See if it boots.
Check motherboard is securely fitted - no movement.
Remove front panel leads and short the pins to see if it starts.

If all the above fails you may have to consider trying a skeleton setup outside of the case.

Zeebedy · 6 Aug 2017 at 18:40

Plec said:
No worries bud - understandable - i know how frustrating this type of problem is especially with such a recent build.

It could be motherboard related but could equally be something else.

Ideally, if you can get your hands on a different PSU that would be a great component to eliminate.

Otherwise, I would run through some of the basics checks first in the hope that one works or at least rule them out:

Double/triple check all your connections and hardware is seated properly - ideally remove and reseat all of them - including SATA leads etc...

Check the kettle lead is securely fitted into the back of the PSU - sometimes gets overlooked.

If using an extension lead try plugging PC directly into the wall socket - or a different extension lead if this isn't possible.

Clear the CMOS

Try a skeleton setup - 1 stick memory in alternate slots, cpu, gfx card and nothing else. See if it boots.

Check motherboard is securely fitted - no movement.

Remove front panel leads and short the pins to see if it starts.

If all the above fails you may have to consider trying a skeleton setup outside of the case.

Hi mate, thanks for the swift replies, first thing I tried was making sure the kettle lead was in securely, and problem a stupid thing was...

I was using a cheap 4way wall adaptor, soon as I plugged the pic straight into the wall socket, it booted up fine..my mistake I won't be cheaping out again on these. Now time for a new one...does it sound reasonable that a ***** plug adaptor could have been a big factor?

Jamin280672 · 6 Aug 2017 at 18:51

rip-the-jacker said:
Hi mate, thanks for the swift replies, first thing I tried was making sure the kettle lead was in securely, and problem a stupid thing was...

I was using a cheap 4way wall adaptor, soon as I plugged the pic straight into the wall socket, it booted up fine..my mistake I won't be cheaping out again on these. Now time for a new one...does it sound reasonable that a ***** plug adaptor could have been a big factor?

Yup it does sound very reasonable, loads of people over at Tom's are having similar problems using UPS's, cant get it to power on via those, but works fine direct into the wall.

Plec · 6 Aug 2017 at 18:55

rip-the-jacker said:
I was using a cheap 4way wall adaptor, soon as I plugged the pic straight into the wall socket, it booted up fine..my mistake I won't be cheaping out again on these. Now time for a new one...does it sound reasonable that a ***** plug adaptor could have been a big factor?

Yes, it's why i always list it in my initial troubleshooting steps as it's often overlooked.

If you can, ideally, keep the main system plugged into the wall (not essential) - if not upgrade to a quality extension lead.

Glad you found the problem so quickly - and hopefully relatively cheaply.

Zeebedy · 6 Aug 2017 at 18:58

Thanks guys..

Ordering a surge protected-3000w load one right now..

The pain is that where my pc is located is only got one socket, whereas most around the flat are doubles :mad:

Just my luck!

Zeebedy · 7 Aug 2017 at 19:52

Hi guys,

More ******* problems...

I just changed to a reliable socket wall Adaptor, booted pc and running fine..

I then put to sleep for 15mins to make sure all was well..well, was it ****!

Pressed keyboard, all booted up, but no signal from monitor, and no keyboard/mouse response...

I tried all ports on gpu, unplugged keyboard, tried a different keyboard via USB, nothing..

What do you guys think? An intermittent motherboard issue?

Not to mention the voltage issue I'm having (listed in mobo section)!

Plec · 7 Aug 2017 at 20:44

rip-the-jacker said:
>******* computers!<

Is your BIOS up to date?

I answered a similar post recently, regarding sleep issues, with the below reply:

Plec said:
I would look at the last Windows and drivers update and compare time lines to your problems.

Emphasis, on the latest series of Window updates as these have been problematic for a lot of users and manifesting in a lot of different guises (crippled both my laptops for a while).

And then followed it up with this:

Plec said:
You've listed quality components - obviously it's possible for it to be HW linked but with the plethora of crap that MS have unleashed with their 'Creative' update I would certainly want to rule that out first.

I would try some dedicated searches around your issue, cross referencing it with latest updates and perhaps conflicting drivers - you may get some lucky hits (nVidia had to revise a driver to resolve a black screen issue due to the creative release - just one example).

Wouldn't surprise me if they've borked sleep with some hardware combos too...
.
Best of luck

The forum member updated his GFX driver and to date his system has settled - but i would also do the chipset drivers etc too (Did you download them from AMD directly or did you use the MoBo chipset drivers?)

...and BIOS if not done so already.

rip-the-jacker said:
Not to mention the voltage issue I'm having (listed in mobo section)!

Just noticed this will take a look...

Zeebedy · 7 Aug 2017 at 21:01

Plec said:
Is your BIOS up to date?

I answered a similar post recently, regarding sleep issues, with the below reply:

And then followed it up with this:

The forum member updated his GFX driver and to date his system has settled - but i would also do the chipset drivers etc too (Did you download them from AMD directly or did you use the MoBo chipset drivers?)

...and BIOS if not done so already.

Just noticed this will take a look...

Hey Plec buddy..

Yeah, everything is up to date, and all drivers were the latest from the internet, not from the included ones in the box..

Plec · 7 Aug 2017 at 21:16

Is there any correlation between any recent Windows updates and the time you started to experience problems.

MS have tried their damnedest recently to pee off their users.

Zeebedy · 10 Aug 2017 at 18:04

Plec said:
Is there any correlation between any recent Windows updates and the time you started to experience problems.

MS have tried their damnedest recently to pee off their users.

Hi Plec, sorry my PC has been out of commission, just got her back up and running (fingers crossed!)..

My issue now seems to be with my GPU :confused:

Its a temp stop gap till VEGA but..

In HARDWARE MONITOR it is a fixed voltage of 0.950v and the temp consistently at 44c, no movement, I have latest drivers all that malarkey, so any input on what to try would be great thanks!!

Plec · 10 Aug 2017 at 18:12

Sorry to read you're still haveing issues.

rip-the-jacker said:
In HARDWARE MONITOR it is a fixed voltage of 0.950v and the temp consistently at 44c, no movement, I have latest drivers all that malarkey, so any input on what to try would be great thanks!!

If you're talking about the GFX card - have you tried MSI AFterburner for monitoring?

HWMonitor can/had have issues with Ryzen - but I thought they were ironed out with recent updates. But you may have a conflict...

Also, what problems are you experiencing specifiaclly?

Zeebedy · 10 Aug 2017 at 18:20

Plec said:
Sorry to read you're still haveing issues.

If you're talking about the GFX card - have you tried MSI AFterburner for monitoring?

HWMonitor can/had have issues with Ryzen - but I thought they were ironed out with recent updates. But you may have a conflict...

Also, what problems are you experiencing specifiaclly?

Thanks for the fast response dude,

yeah the graphics card voltage is fixed at 0.950v and 44c now and again it will jump straight to 1.250v at 50c then straight back to 0.950v??

Tried AB and the temp reading is consistent, for what its worth my CPU is idling nicely at 32c..

Plec · 10 Aug 2017 at 18:32

rip-the-jacker said:
yeah the graphics card voltage is fixed at 0.950v and 44c now and again it will jump straight to 1.250v at 50c then straight back to 0.950v??

Are your chipset drivers up to date and did you get them from AMD directly?

Also what power plan are you using?

Zeebedy · 10 Aug 2017 at 18:35

Yeah, from AMD..

Im currently on the "Ryzen Balanced" plan mate..

Plec · 10 Aug 2017 at 18:40

rip-the-jacker said:
Yeah, from AMD..

Im currently on the "Ryzen Balanced" plan mate..

Damn, you know what you're doing - was hoping we had some rope to play with

Still sounds a bit like a software issue - but at a loss as you've updated.

Have you tried rolling back the GFX card drivers?

Also, perhaps trying a different slot?

I would also look to see if there's a more recent BIOS for your GPU.

Pee'ing in the wind to a degree - but they sometimes pay off.

Plec · 10 Aug 2017 at 18:42

EDIT: What was the problem that took you offline for so long?

Zeebedy · 10 Aug 2017 at 18:46

Plec said:
Damn, you know what you're doing - was hoping we had some rope to play with

Still sounds a bit like a software issue - but at a loss as you've updated.

Have you tried rolling back the GFX card drivers?

Also, perhaps trying a different slot?

I would also look to see if there's a more recent BIOS for your GPU.

Pee'ing in the wind to a degree - but they sometimes pay off.

Will try the GFX drivers, and could my motherboard be an issue?

Also to answer your last question in two, I was off waiting of the new motherboard as im sure it was the culprit for that sleep issue, which so far (only installed the new one today lol) has ben rectified. I just haven t got round to a BIOS update etc yet...could that be a problem you think?

Also, FWIW, I bought the Asus ROG B350-F motherboard.