When doing an RMA unwanted

Lighters · 25 Jan 2008 at 21:36

I knew that you had to pay the postage to give the item back but i am sure i was not meant to be deducted postage for what i paid

Is this correct? i paid £115 and then paid £8 delivery or so to send it back and got reimbursed £106 on my credit card?

Is this standard or has there been an error?

gumbald · 25 Jan 2008 at 21:37

That's standard. Why should they have to keep paying postage for things you don't want?

Some places will also charge a restocking fee.

Lighters · 25 Jan 2008 at 21:42

I paid postage for the item to be delivery
I then paid postage for the item to be sent back
I thought i was going to get back £115
I was given back £106 so they obviously took the postage off, and thats standard correct?

Sorry i wasnt clear with the information i give

gumbald · 25 Jan 2008 at 21:43

Yeah.

They won't pay the postage for you just because you didn't want something.

Lighters · 25 Jan 2008 at 21:46

ok thnx a lot for the reply, very helpful

Moredhel · 25 Jan 2008 at 22:02

If they didn't deduct from the £115, they'd be out of pocket, as they still had to pay to get it to you regardless of whether you wanted it or not.

Burnsy2023 · 25 Jan 2008 at 22:03

gumbald said:
Some places will also charge a restocking fee.

I don't think they're allowed under the DSR :confused:

Burnsy

gumbald · 25 Jan 2008 at 22:04

Burnsy2023 said:
I don't think they're allowed under the DSR

What circumstances can they charge that fee then?

[TW]Fox · 25 Jan 2008 at 22:08

gumbald said:
What circumstances can they charge that fee then?

At their descretion if its returned outside the terms of the DSA.

Burnsy2023 · 25 Jan 2008 at 22:47

[TW]Fox;10971467 said:
At their descretion if its returned outside the terms of the DSA.

I.e you have 7 days to return it, if you take longer then they can charge a restocking fee.

Burnsy

unwashed potato! · 26 Jan 2008 at 00:16

what happens if they send you an item and it is different to that you expected to get? i.e i bought some new gravel for my fish tank, it was described as being fine and pictured as very fine however it is very large and therefore i don't want it but as thatsh there fault that they have fasly advertised this product do they have to pay to pick it up?