Where do i stand??

richard104 · 16 May 2008 at 19:05

I bought something online back in March and i have just realised that i got sent the wrong product. I phoned them up and they said that they couldn't do anything after 7 days? Can i do anything about it?

Any help would be much appreciated.

Rich

Raymond Lin · 16 May 2008 at 19:07

2 Months ??? I think the limitation for something like this is 7 days. Long distance regulation, since its not broken or anything.

richard104 · 16 May 2008 at 19:08

OK i will just bear in mind not to buy from there again *cough*

bad_ass_neil · 16 May 2008 at 19:10

well it did take you 2 months, miss pickings do happen you know.

richard104 · 16 May 2008 at 19:12

Yeah but how was i meant to know, it wasn't on the box or anything. i am not exactly that computer savvy either it took my mate to notice it.

GhostlyPea · 16 May 2008 at 19:21

Not their fault or problem. If you buy something the smart thing to do is actually check it.

- Pea0n

richard104 · 16 May 2008 at 19:24

So its not their fault what so ever if they give you completely the wrong product?? Come on.

Azagoth · 16 May 2008 at 19:27

What did you order and what did you receive?

Mr Joshua · 16 May 2008 at 19:28

Was the item that you received cheaper than the one you ordered/paid for?

richard104 · 16 May 2008 at 19:30

I ordered a x1950XT and received a x1950 Pro so i got the cheaper option. This was the first component i have ever bought so was quite blind to it all anyway. My friend who has built quite few computers had a look and told me it was the Pro as oppose to the XT.

Energize · 16 May 2008 at 19:38

Sale of goods act, item not as described.

"If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time"."

richard104 · 16 May 2008 at 19:40

Energize said:
Sale of goods act, item not as described.

Is this definite?? I will give them another ring if this is the case...

Edit: Unless the reasonable time is seven days???

DB_SamX · 16 May 2008 at 19:41

I hardly think 2 months is reasonable time. FOr me that would be 2 weeks possibly.

Energize · 16 May 2008 at 19:43

What the shop said was a load of crap in any case, recieving the goods does not mean you accept them under uk law, and 7 days is unreasonably short.

http://www.opsi.gov.uk/acts/acts1994/ukpga_19940035_en_1#pb1-l1g2

"Where goods are delivered to the buyer, and he has not previously examined them, he is not deemed to have accepted them under subsection (1) above until he has had a reasonable opportunity of examining them for the purpose—

(a) of ascertaining whether they are in conformity with the contract, and

(b) in the case of a contract for sale by sample, of comparing the bulk with the sample. "

Welshy · 16 May 2008 at 19:47

Two months is more than enough time to check the item, unlucky mate.

richard104 · 16 May 2008 at 19:47

So if i phone them up and state this they have to do something??

Edit: How do i check something that doen't have a name on it?

Energize · 16 May 2008 at 19:49

EDIT - If you've been using it for 2 months, there is no way you will get a refund.

Azagoth · 16 May 2008 at 19:49

Not very advisable to post in another forum that you're still using the card, and even attempting to clock it when you trying to return it, is it? Especially when the forums are owned and managed by the same store where you originally purchased it from.

richard104 · 16 May 2008 at 19:54

Azagoth said:
Not very advisable to post in another forum that you're still using the card, and even attempting to clock it when you trying to return it, is it? Especially when the forums are owned and managed by the same store where you originally purchased it from.

Probably not no but i don't have anywhere to ask. In respect of clocking it i don't no how.

sniffy · 16 May 2008 at 19:57

Might come under Trade Descriptions Act too. What the hell are you doing using the card though?