Where does one stand in this scenario?

DarkShadow

DarkShadow

DarkShadow

Soldato
Joined
14 Apr 2004
Posts
11,897
Location
UK
I've this happen fairly often, so I'd like to hear what you guys think.

Basically one informs a company that their TFT is faulty (Has some backlight bleed and dvi cable is faulty). The company then sends out an immediate brand new replacement and says something along the lines of it will be picked by the courier, a swap. The replacement arrives and the courier assigned by said company asks him to sign. The person that has packed up the 'faulty' screen asks if she will take the screen back. She says she hasn't been told to take anything back and the company usually asks the user to dispose the screen or keep it. The user is now left with another screen.

Is it his to keep? How long is it til the company can ask for it back? By law would he have to contact the company?

Advice is appreciated.

Thanks :)
 
Isnt it worthless anyway if its broken? Im not sure about the law regarding this I would guess they can ask for it back upto a certain amount of months later or something though.
 
toy_soldier said:
Isnt it worthless anyway if its broken? Im not sure about the law regarding this I would guess they can ask for it back upto a certain amount of months later or something though.
Click to expand...
A new DVI cable is needed and very minor baclight bleed is visable, far from broke.
 
I think if the company ask you to keep it, it is therefore a gift and you're the legal owner. But you need to be told by Dell.

Burnsy
 
iCraig said:
Buy a new DVI cable. Is the bleed tolerable?

If so, you now have a dual monitor setup. :)
Click to expand...
It's next to nothing, I was just being anal as I paid so much money.

And a correction, now a triple screen set up :cool:

Anyone got any links to the law re: this?
 
dark_shadow said:
And a correction, now a triple screen set up :cool:
Click to expand...

In that case, you should errr give it back. I suddenly remembered that a third monitor gives off too much radiation and err can cause brain cancer and stuff. Seriously for your own health mate, stick to two monitors at the most like me.

:o
 
The courier isn't in any position to tell you where you stand on this. You need to contact the supplier to make sure.

Depending on what was actually said you may now be responsible for the faulty monitor, particularly given that you've received a replacement so that's likely to be indicative of an agreement between you. You might like to check the terms and conditions of your contract of sale when you bought it to see if there's anything there.

Otherwise if you don't contact them you run the risk of them claiming it down the line - obviously a small risk but why run it?
 
If it was me I would just start using it. If they ask in a few weeks for it back, it's no skin off your nose because you already have what you paid for and got to see what having 3 screens is like. If they don't, you keep your free monitor. :cool: Win win.
 
A similar thing happened to my ex a few years back. His monitor got damaged (although it was visable, accidental damage to the screen), and his parents claimed on the house insurance. The insurance company sent them a cheque but didn't ask for the old monitor back, so he used it as a spare. As far as I'm aware, he still has it.
 
dark_shadow said:
I've this happen fairly often, so I'd like to hear what you guys think.

Basically one informs a company that their TFT is faulty (Has some backlight bleed and dvi cable is faulty). The company then sends out an immediate brand new replacement and says something along the lines of it will be picked by the courier, a swap. The replacement arrives and the courier assigned by said company asks him to sign. The person that has packed up the 'faulty' screen asks if she will take the screen back. She says she hasn't been told to take anything back and the company usually asks the user to dispose the screen or keep it. The user is now left with another screen.

Is it his to keep? How long is it til the company can ask for it back? By law would he have to contact the company?

Advice is appreciated.

Thanks :)
Click to expand...
It is their legal responsibility to collect it however it is no longer legally your property so you can't use it.
From memory if it is still in your possession after 6 months you can keep it but you'll need to check that.
To keep yourself squeaky clean I would suggest emailing the company to remind them that the unit has not been collected.
The rest is down to your moral conscience, you have not paid for it, it is not yours it is however not your fault that they left it in your possession.
 
Ignorance is bliss. :cool:

"Hi, its Mandy from Dell"
"We asked you to send your broken monitor to us..."

"Yea, sorry, the courier didn't want to take it, I was going on holiday later that day, so I didn't know what to do...."


etc etc, tbh.
 
You must log in or register to reply here.
Back
Top Bottom