will Marks and Spencer let me return a jacket if the labels (how to wash / iron etc) is cut off?

snow patrol · 28 Jun 2018 at 12:10

Long story short - bought a smart suit jacket, thinking it was the right size. Foolishly I cut off those white labels on the inside that tell you how best to wash it etc, before trying it on again at home (they were really long and obtrusive which is why i took the scissor to them!). I then realised it's a bit too big. Needless to say I'm feeling a bit silly but wondering what my chances of getting a refund or credit note might be (i still have the receipt at least!!). Any experiences?

Haze · 28 Jun 2018 at 12:12

Go in and find out ..... Doubt they would even notice

HEADRAT · 28 Jun 2018 at 12:13

Probably a credit note as a sign of “goodwill” but as above they probably won’t notice

Ayahuasca · 28 Jun 2018 at 12:14

If they question it just tell them you have a phobia of labels.

HEADRAT · 28 Jun 2018 at 12:25

Or just deny all knowledge

Avenged7Fold · 28 Jun 2018 at 12:34

Credit note shouldn't be an issue. They will just put it back with no label if all you have done is take the label off. Not a big deal as the size is usually on the jacket somewhere anyway.

topgun06 · 28 Jun 2018 at 12:36

You'll be fine, probably get a credit note. CS from my experience is pretty good!

Clark Nova · 28 Jun 2018 at 12:37

Tell them you bought a jacket and when you tried it on you noticed somebody had removed the washing instructions label.

Slam · 28 Jun 2018 at 13:03

They'll never believe such a story! What kind of fiend goes around cutting off care labels?

snow patrol · 3 Jul 2018 at 09:19

well, to update: Took it in yesterday but no dice. They wouldn't accept any form of return/refund/credit etc. I didn't really protest as he seemed pretty adamant about it and it was of course my own fault. Oh well...we live and learn

Daaaavvveee · 3 Jul 2018 at 09:26

Not ethical but...... buy the same one online, send back the one without the label to their online returns and return the new one back to store

Rifte · 3 Jul 2018 at 09:42

Daaaavvveee said:
Not ethical but...... buy the same one online, send back the one without the label to their online returns and return the new one back to store

The old ebay switcheroo scam

Dunks · 3 Jul 2018 at 09:46

snow patrol said:
well, to update: Took it in yesterday but no dice. They wouldn't accept any form of return/refund/credit etc. I didn't really protest as he seemed pretty adamant about it and it was of course my own fault. Oh well...we live and learn

Did you tell him that you cut the labels off?

CREATIVE!11 · 3 Jul 2018 at 09:47

No they generally won't care.

As long as the item is in as new condition. IE you've just tried it on couple times pretty much and don't like it/doesn't fit. You can just explain you removed them as they hindered you trying it on.

They replace labels most of time if they go missing. They tear off in store etc.

Source: had job at river island

snow patrol said:
well, to update: Took it in yesterday but no dice. They wouldn't accept any form of return/refund/credit etc. I didn't really protest as he seemed pretty adamant about it and it was of course my own fault. Oh well...we live and learn

Hmmm that's strange, normally they'd just give store credit or something.... but I guess some shops are more strict about it. Even if you cut labels off or it breaks by accident just keep them and superglue the break in the plastic

done job.

Daftbrown · 3 Jul 2018 at 09:53

snow patrol said:
well, to update: Took it in yesterday but no dice. They wouldn't accept any form of return/refund/credit etc. I didn't really protest as he seemed pretty adamant about it and it was of course my own fault. Oh well...we live and learn

Too big eh?

Gonna have to hit the gym or kebab shop (depending on where it needs filling out and personal preference).

Problem solved.

pepp77 · 3 Jul 2018 at 09:56

To confirm these are the stitched in labels and not the ones that show the size/price and are connected via the little plastic things? If so I can understand where they are coming from.

glenimp617 · 3 Jul 2018 at 10:00

Order new one online, return old one stating "very unhappy, not only did you send the wrong size but looks second hand as the labels are all cut off"

If you're really brave phone up and complain....might even get a good will voucher

Roland Butter · 3 Jul 2018 at 10:11

Surely you wouldny put a suit jacket through the washing macine ?

Which makes me ponder, are their still dry cleaners on the high street, or little
sewing shops, or tobboganists ?

FortuitousFluke · 3 Jul 2018 at 10:21

Clark Nova said:
Tell them you bought a jacket and when you tried it on you noticed somebody had removed the washing instructions label.

You sneaky wee devil! I'll be keeping my eye on you.

CREATIVE!11 · 3 Jul 2018 at 11:09

pepp77 said:
To confirm these are the stitched in labels and not the ones that show the size/price and are connected via the little plastic things? If so I can understand where they are coming from.

Oh, if he actually cut the inner labels off that are stitched to the jacket I can see why they refused. Considered damage to the product.