My laptop was recently repaired due to a faulty USB port, so Lenovo put in a new motherboard.
A week or so later I get a message that the Windows copy on my laptop is not genuine. I am guessing perhaps the hardware change may have triggered this, although since its the same motherboard I am not sure if this is 100% the case.
Anyway we called Lenovo and they say I have to reinstall the "image" W7 that came with the laptop from scratch. Is this correct?
Moreover is there any other way to get around this? I.e. calling up Microsoft themselves (I seem to remember that if you had problems with activation you could call them up and give them a product ID or something equivalent?) or is that not available for OEM versions?
Thanks.
A week or so later I get a message that the Windows copy on my laptop is not genuine. I am guessing perhaps the hardware change may have triggered this, although since its the same motherboard I am not sure if this is 100% the case.
Anyway we called Lenovo and they say I have to reinstall the "image" W7 that came with the laptop from scratch. Is this correct?
Moreover is there any other way to get around this? I.e. calling up Microsoft themselves (I seem to remember that if you had problems with activation you could call them up and give them a product ID or something equivalent?) or is that not available for OEM versions?
Thanks.