Windows 10 slow connecting/loading web pages.

spud959 · 4 Sep 2016 at 22:21

Hi desperately seeking help getting my computer running correctly again.

When I'm surfing the net the pages take an age to connect then again to fully load. Even when this happens images may not load or it comes up error- reload. When I press reload it can load very quickly.

It's infuriating as it's quite a new computer and my old vista is plugged into the same router and works much faster. Wifi is also good. The download speed is 70 Mb/s so no speed issues.

It's running Win 10 home and I did have spybot and malwarebytes installed which didn't find any issues with viruses etc.

After scouring he net for answers and uninstalling this and that and changed all the settings that were recommended but nothing seems to improve it. I've tried firefox and chrome and changed all the recommended settings but no joy. I'm sure it never used to be this slow.

Eventually I gave up and did a full restore wiping everything off and reinstalling windows. Even with no 3rd part software it's the same. I've updated any drivers I could find and now I've run out of ideas completely.

The specs of the machine are Win10 home, i5-4690k @ 3.5 Ghz, 16Gb ram, 64 bit operating system x64 bit processor, Nviida gtx 970 graphics.

I'm at the end of my tether (and computing ability) any definitive ideas as to what to try next?

Cheers Spud.

spud959 · 5 Sep 2016 at 22:07

Elevon said:
Check you have latest chipset and Wifi/Lan drivers.

Check in Event Viewer and Reliability History for any errors, any issues listed in Device Manager?..

Run a full memory test on your ram via Windows or memtest86+.

Check you have the latest video video drivers as well.

Also try the clean install on a different HD or run a test for errors on your current HD, check for loose or replace HD cables.

Last tip try disabling hardware acceleration for the browser (depending on what browser you use).

Right then, quite a few things in event manager but none with device manager in them. I have to be honest I don't know what all the others really mean.
Reliability history also had a couple of things but it had a solution checker which said there were no new solutions.

Ran the memory test which was OK.

All drivers up to date.

Haven't reinstalled on a different HD but have just found where the drive checker is. I have a 480Gb SSD and 1TB WD hard drive although very little is on either.

I've disable hardware acceleration and things seem to go fast for a minute then back to slow again.

The thing is driving me insane.

I've tried it on chrome and firefox.

I still have to check the cables.

Thx for the ideas, any others?

Cheers Spud.

spud959 · 7 Sep 2016 at 21:57

jpaul said:
try internet explorer too

presumably you have no anti-adware add-ons running in ff/chrome(if they allow that in chrome) or blocking sites in your hosts file, since sometimes if you block some ad web-sites the javascript code for principal site seems to be 'unhappy'(with slow loading - not getting return codes it expects ?)

what is an example of a site that fails to load. ?
Personally quidco.com site and amazon(unless i block amazon-ssl-images) often slow for me in ff
(amazon site problems are documented on web, it is this stupid mechanism that reveals more and more of the page as you scroll down, and seems to burn up the cpu's)

Sorry for the late reply I've not had much chance to mess around with it as it p****S me right off at the moment. A lot of sites fail to load and either sit there until I press reload or after a split second load on their own. A site I like to "practice"on is Bangood. Lots of cheap Chinese rubbish with lots of pictures it doesn't like.

spud959 · 7 Sep 2016 at 21:57

Elevon said:
Try disabling fast Startup, http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html .

The next time web sites slow down click on Windows Update and see if it is downloading any updates.

Tried this, no difference.

spud959 · 7 Sep 2016 at 22:00

Pyr0m@nI@]{;29977851 said:
Have you tried disabling Windows 10's TCP Receive Window Auto-Tuning?

To check the status, use an admin command prompt:

Code:

netsh interface tcp show global

Look for the entry "Receive Window Auto-Tuning Level"

If it's enabled you can disable it with the command

Code:

netsh interface tcp set global autotuning=disabled

If you wish to re-enable it:

Code:

netsh int tcp set global autotuninglevel=normal

People have reported multiple issues with the auto-tuning feature from slow networks, problems connecting email and webpages timing out among others

On my system, I found disabling the auto tuning increased my download speeds.

Started going through this list of stuff when I saw it all on a site. !st one was something to do with a chimney. Enabled that and it went like a rocket for about 30 secs then stopped working again. It also increased my ping from 30 to 160 on a game I play regularly so ptu ti back. Haven't been able to try the others yet. Personally I don't think I should be going so deep. It used to work fine at one point.

spud959 · 7 Sep 2016 at 22:00

Elevon said:
Btw was your Win10 Home dowloaded?...I would also try a fresh new download copy to rule out a corrupted Win10 Home version you might have.

A bought copy from a well known outlet. Would that be corrupted?

spud959 · 7 Sep 2016 at 22:02

KIA said:
Any security software?
Are other devices affected?
Who is your ISP?

Try Google DNS or OpenDNS.

Try the Ubuntu live DVD.

No, my other computer plugged into same router is fine. Tablets on wifi fine.

Use plusnet and haven't had issues before.

Not sure how to use google or open DNS. Will have to google it.

spud959 · 7 Sep 2016 at 22:02

and clearly I don't know how to multi quote.

spud959 · 11 Sep 2016 at 20:35

Well although not brilliant on computers I managed to do the Ubuntu thing and it seems that it's slow on that as well.

Oddly it's not obvious, but at the start it was really quick then it slowed down. I'd restart in windows and at the start that was also quick confusing the issue but then that slows down.

It suggests there's something wrong in the settings/computer side.

I think I've updated all the drivers so not sure what else to look at.

Any suggestions?

Thanks Spud.

spud959 · 12 Sep 2016 at 20:56

It's wired. I've tried different ports and different cable but it still doesn't work while my other does. That card you suggested doesn't work with windows ten according to a review?

spud959 · 12 Sep 2016 at 21:50

I tried some other things as well tonight. I managed to ping my router and ping my network card. Both came back with no packets lost 0 or 1 ms.

Pinged google (which loads really fast) and got no packets lost 14ms.

Pinged amazon, motogp, bangood and get request timed out, all packets lost.

Does this indicate anything in particular, apart from I can get google but nothing else?

spud959 · 15 Sep 2016 at 20:31

Elevon said:
I would buy a cheap USB WIFI dongle and try that, that should rule out any issues on the network hardware side of your PC.

It will also be interesting if you could try a different router/modem as well, it's not unheard of for some systems having issues with certain routers etc...

Have you also checked the router has the latest firmware, rebooted it as well?

I've ordered a dongle to try that.

Not got access to another router, will buy one if worse comes to the worse.

spud959 · 15 Sep 2016 at 20:35

KIA said:
Try the TP-LINK TG-3468

https://www.overclockers.co.uk/tp-link-gigabit-pci-express-network-adapter-tg-3468-nw-100-tp.html

Works with Windows 10 according to testimonials on another site.

Normal. I'm able to ping bangood, but this doesn't mean much.

Have you tried my DNS suggestion?
What's the model of the motherboard?

I'll look at getting the card to try that. Haven't yet tried the DNS but it's on the list. I'm not particularly computer literate so this is all new to me.

Machine specs-- Gigabyte Z97X-SLI Intel Z97 (Socket 1150) DDR3 ATX
Motherboard

CP-540-IN Intel Core i5-4690K 3.50GHz (Devil's Canyon) Socket LGA1150
Processor

spud959 · 15 Sep 2016 at 20:37

jpaul said:
Have you tried following a guide like this windows-10-fix-network-connection-issues
(which also includes dns diagnostics via the win 10 network torubleshooter)

Few things to go at cheers.

spud959 · 16 Sep 2016 at 20:33

Right so I got my wifi dongle and still slow. What exactly does that rule out?

spud959 · 17 Sep 2016 at 20:10

No issues with the ISP, I'm on my old computer which is fine. Also playing games on the new computer is also fine.

spud959 · 17 Sep 2016 at 20:12

KIA said:
Did you disable the onboard network card or disconnect the cable before using the WiFI adaptor?

Disconneted the cable so was definitely going through the dongle. Bought a decent one with usb 3.0 so the speed using that wouldn't confuse the issue.

spud959 · 21 Sep 2016 at 21:31

KIA said:
Unlikely to be DNS, but it's worth a shot.

https://developers.google.com/speed/public-dns/docs/using
or
https://support.opendns.com/entries/95614747-Windows-10-Configuration-Instructions

To rule out Windows:

http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows
http://www.ubuntu.com/download/desktop/try-ubuntu-before-you-install

Hi Kia, changed the DNS and that seems to have worked. I'm hoping that this is the permanent fix,
Thanks for all the help everyone, it's much appreciated.

spud959 · 22 Sep 2016 at 22:04

KIA said:
Good stuff.

It was good while it lasted. It klilled my ping gaming so had to go back to auto detect. Oddly the connection speed hasn't slowed. I've really no idea what's going on.

spud959 · 24 Sep 2016 at 19:31

Elevon said:
You on ADSL or high speed cable/VDSL?...Tried changing the phone microfilter?

Not changed the filter but oddly it's still quick at the moment.