Windows 7 boot prob

Raz · 7 Jun 2011 at 09:45

Hi

Have a small issue and hoping someone can point me in the right direction –

My inlaws have a new Acer laptop, which apparently they used once and now doesn’t load windows. I had a quick look yesterday and all that happens is that it comes to a screen giving two options – ‘start windows normally’ or ‘repair windows’. Whichever option you choose it simply takes you back to this screen. There’s no recovery CD, and it’s Windows 7 (basic version I assume).

Any ideas?

Philtor · 7 Jun 2011 at 10:00

Have you got a Windows 7 disk you can boot from and try a startup repair or system restore? If not you can legally download a Windows 7 repair disk to do this with from here.

Raz · 7 Jun 2011 at 10:15

philtorrens said:
Have you got a Windows 7 disk you can boot from and try a startup repair or system restore? If not you can legally download a Windows 7 repair disk to do this with from here.

No I don't have a disk but will look into that link.

Thanks, much appreciated.

Hagar · 7 Jun 2011 at 10:42

Raz said:
Hi

Have a small issue and hoping someone can point me in the right direction –

My inlaws have a new Acer laptop, which apparently they used once and now doesn’t load windows. I had a quick look yesterday and all that happens is that it comes to a screen giving two options – ‘start windows normally’ or ‘repair windows’. Whichever option you choose it simply takes you back to this screen. There’s no recovery CD, and it’s Windows 7 (basic version I assume).

Any ideas?

Q: How to use Acer eRecovery

A:

Note: These steps will return the system to the original factory installation including all factory installed drivers and applications.
Back up all data prior to using this procedure.

Plug in the AC adapter and battery.
Turn the system on
Immediately, press ALT on the keyboard and start tapping F10.
Continue holding ALT and tapping F10 as the unit boots up.
A screen stating "Starting Acer Erecovery" should appear.
(Release ALT and stop tapping F10 at this point)
There will be 4 options:
1. Restore system to factory default
2. Restore system from user backup
3. Restore system from cd/dvd
4. Exit

When you have recovered the system, you should be able to create a once only restore CD set. (or DVD or USB flash). You can only do this once for any PC.

You will lose data with this method but have a refreshed laptop.

andy.